Prep By Gainz Reviews 194

TrustScore 4 out of 5

3.8

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Rated 4 out of 5 stars

Really good service on the whole. Took a couple weeks to learn my go-to meals as I found a few were a bit disappointing, but once I knew what my favourite meals were I was really happy. Boxes always a... See more

Rated 5 out of 5 stars

Brilliant meal prep company with so many different options. All the meals are so tasty, to the point where since I started ordering I haven’t once thought ‘I don’t fancy that, I’ll order a takeaway’.... See more

Company replied

Rated 5 out of 5 stars

Been having Prep By Gainz for a while now and can honestly say hands down it’s the best meal prep company out there. The quality is outstanding, the options change every month keeping it varied for yo... See more

Company replied

Rated 5 out of 5 stars

Absolutely love this meal prep service! The food is always fresh, flavorful, and perfectly portioned. It saves me so much time during the week, and I appreciate the variety of healthy options availa... See more

Company replied

Company details

  1. Meal Delivery
  2. Health Food Restaurant
  3. Health Food Store

Written by the company

Delicious, healthy, chef-prepared meals ready to heat and eat in minutes, delivered straight to your door starting as little as £6.29 per meal. At Gainz, we’re passionate about encouraging people to live healthier lives. We understand how important good nutrition is in helping you to achieve your goals, whether it’s muscle gain or a healthy weight loss. But what if you don’t want to cook every meal yourself? What if you don’t have time for that? We provide you with nutritious ready-to-eat meals, which can be delivered straight to your door. Our menu is specially designed by a Michelin star-trained chef, and our food is prepared in our state-of-the-art kitchen facility by a team of expert chefs. You’ll have more time for yourself, because we bring a meal directly to your door. Our meals are healthy and nutritious, and require no cooking. We take care of all the details so you don’t have to!


Contact info

3.8

Great

TrustScore 4 out of 5

194 reviews

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Replied to 63% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Great quality food

Great quality food, easy to order and delivery when expected

July 31, 2024
Prep By Gainz logo

Reply from Prep By Gainz

Thanks for the recognition cameron, our Customer Support Team work hard behind the scenes to ensure that things run as smoothly as possible! Glad to hear everything got sorted for you.

Thanks, Andrew @ Team PBG

Rated 3 out of 5 stars

Fell off fast but aftercare wasn't half bad after writing review

Things started well but quality and consistency has massively decreased over the 4 months I've been using them. Meals are different one week to the next, I've never had a meal before which has been the same twice. For example my Jerk Chicken would taste very different each week and then sometimes have sweetcorn in it?

Not to mention I've had multiple meals arrive damaged, sent a email and no reply.

Final straw this week where I've been charged, had a email confirmation and then received no shipping confirmation or deliver of food. Rang multiple times with no answer.

Changed to Prep Kitchen.

UPDATE: CEO got in contact with me and explained issues with new facility etc hence ignoring my calls and emails. Offered a weeks food as a gesture, seemed to be an issue at DPD's end with not delivering the food. Massively appreciated. Potentially may be back to try the new menu in the future.

August 4, 2024
Unprompted review
Rated 3 out of 5 stars

Ok, but on the pricey side.

Food is tasty and decent portion size, but a tad expensive at around £6 per meal IMO. Need to stop skimping on packaging as well as the box’s do not stay cold for long with one cold pack in.

July 27, 2024
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Reply from Prep By Gainz

Dear Simon,
Thank you for sharing your feedback. We’re truly sorry to hear that our meal prep service didn’t meet your expectations. We take your concerns seriously and are committed to improving our offerings, in which we have done on our servings and packaging.
Please feel free to share any specific details so we can address them directly.
We appreciate your input and hope to have the opportunity to serve you better in the future.
Please do contact us on: hello@prepbygainz.co.uk so we can address this directly for you.
Best regards,
Michael Mulholland
Customer Service & Compliance Manager
PrepByGainz

Rated 5 out of 5 stars

Good food and service.

I have been ordering from Prep by Gainz for some time now and have always had a great experience. Orders arrive when expected and the food tastes great.

The meals are helping me to keep on top of my nutrition, with training and being short of time with work and other commitments.

Today whilst placing an order I accidently ordered for local pick up instead of delivery. I emailed Prep by Gainz and within minutes had a reply and the issue was resolved.

I would recommend Prep by Gainz as a company to assist you with your nutrition and meals.

July 24, 2024
Unprompted review
Rated 4 out of 5 stars

Food quality is great

Food quality is great , unfortunately can’t be said for the delivery company, broken boxes and damaged goods .
Issues logged with the customer care team . Thanks again for your help .

June 29, 2024
Rated 5 out of 5 stars

Really lovely food

Really lovely food, always great flavours. Quick and easy to do online and there is always new food being added which is nice to be able to try different things. I have used the meals for weight loss and I can see a difference already in a couple of months.

May 15, 2024
Unprompted review
Rated 5 out of 5 stars

Ive been with prep by gainz for over 2…

Ive been with prep by gainz for over 2 years now always delivered on time and even better the food tastes unreal! Since being with prep by gainz it’s mad how much my training and physique has improved.

Definitely recommend

May 13, 2024
Unprompted review
Rated 5 out of 5 stars

Top Notch Scran

Just completed my first week of Gainz meal prep, massively impressed by the variety in tastes and standard of food, will 100% be ordering more👌🏽

May 12, 2024
Unprompted review
Rated 5 out of 5 stars

Wish I started sooner

Since coming to Prep By Gainz I have not looked backkk. I started due to a busy lifestyle and didn’t have motivation to prepare meals whilst on the go.
I can’t fault them… Food is amazing, so much to choose from & the team are top top people.
I do a collection every week and never been happier 👍🏼👍🏼

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

The best quality meal preps around

The best meal preps around.
Been using Prep By Gainz meal preps for a couple of years now, they’ve helped me stay on track and keep my performances consistent. Tried a few meal prep companies before Prep By Gainz and non of them are anywhere near the quality of what Gainz are.

May 10, 2024
Unprompted review
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Reply from Prep By Gainz

Dear Matt,
Thank you for taking the time to share your thoughts on our meal prep services! We truly appreciate your feedback, as it helps us improve and better serve you. We're glad to hear you enjoyed your experience, and we look forward to continuing to provide delicious and convenient meals.
Best regards,

Michael Mulholland
Customer Service & Compliance Manager
PrepByGainz

Rated 5 out of 5 stars

Brilliant meals

Brilliant meals!

Contrary to some reviews below, I have mot had any issues with taste or smell of the meals. I have been a returning customer week after week for around 6 months(ish) now and i cant say i’ve experienced these issues.

Delivery is usually via DPD and is prompt. Packaging is brilliant compared to some companies i used previously which came with lots of damaged food packaging etc.

Theres a wide variety to choose from food wise. My absolute favourite is the marscapone tortellini.

I also find it highly convenient considering the price for me per week is only maybe 10/15 pounds more than i would pay normally for lunch and dinner and I no longer have to take time out of a very busy schedule to cook and clean up after.

Absolutely brilliant service!

May 10, 2024
Unprompted review
Rated 2 out of 5 stars

Very dry, funny smell

Every main meal was insanely dry. Was also a nasty plastic smell after microwaving the trays which I’ve not had with other meal preps before. But mainly the issue is how dry the meals are… it’s nothing like the pictures on the IG (maybe that’s when they’re freshly made, but when you get them and reheat they are dry on another level, it makes some of the meals bordering on inedible). The main reason I gave 2 stars instead of 1 is because the cheesecake was incredible. If I were these guys I’d open up a cheesecake shop instead as that was genuinely the best cheesecake I’ve ever had and wish I could just buy a bucketload of that stuff. But the meal prep is the worst sadly (and I’ve tried all of the major national players now).

Edit: After the response below just wanted to add/clarify, we did a 15 item one-off order to try the service, this was between me and my fiance, we had 2 meals yesterday and 3 today *each* (breakfast, lunch, dinner) plus desserts both days, every meal has been the same in terms of dryness - I have photos where you can clearly see how dry it is but not sure how to post them here. I notice the review before mine says essentially the same thing even down to there being a weird smell so it doesn’t seem a one off. Maybe this week was a bad batch I’m not sure. But either way, this was an honest review. The cheesecake like I said was seriously good.

May 9, 2024
Unprompted review
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Reply from Prep By Gainz

Hi Kieran

Apologies for the experience. However I’m very impressed you managed to eat all 15 meals in less than 24 hrs to give such a low review. I am very grateful for feedback when it’s truthful. But one thing PBG food isn’t. Is dry. We pride ourselves on thousands of customers ordering weekly to delight at the standard of our food.

However I always understand it’s not for everyone. But I would be happy to try and change your mind and prove our services are miles above the rest.

I have done some research myself. And leaving detrimental reviews to try and damage people’s business is not going to make others success.

If you would like to talk my name is Andrew and I’m always happy to connect.

hi Kieren

appreciate the response please can you email the photos over to support@prepbygainz.co.uk as a small business we love the feedback and obviously want to get it sorted as generally we don't have this issue. I dont make excuses I get things done better as everyday we strive to learn

Andrew

Rated 1 out of 5 stars

Terrible too!

Food wasn’t fresh at all. Chicken was old, very chewy and not cooked smelt terrible as well and was dry and no flavour at all same goes for their meat dishes. One of my food packages came damaged as well sent an email and no reply. Also they substituted a lot of my meals without even asking me first.

March 27, 2024
Unprompted review
Prep By Gainz logo

Reply from Prep By Gainz

Please can you provide your order number as this something we take very seriously. I would love to take this further

Andrew

Rated 5 out of 5 stars

Prep by gainz is hands down the best…

Prep by gainz is hands down the best meal service I've ever tried. Their meals are delicious, their service is on a whole different level and they're accommodating. If you're looking for convenient, nutritious meals that exceed expectations, Prep by Gainz is the way to go.

May 3, 2024
Unprompted review
Rated 5 out of 5 stars

By far best meal prep company I’ve used

By far best meal prep company I’ve used

April 25, 2024
Prep By Gainz logo

Reply from Prep By Gainz

Dear Cameron,
Thank you for taking the time to share your thoughts on our meal prep services! We truly appreciate your feedback, as it helps us improve and better serve you. We're glad to hear you enjoyed your experience, and we look forward to continuing to provide delicious and convenient meals.
Best regards,

Michael Mulholland
Customer Service & Compliance Manager
PrepByGainz

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