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Review summary

Created with AI, based on recent reviews

Considering 737 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting their durability and effectiveness, especially with induction hobs. Many appreciate the efficient delivery service and the overall positive experience with their orders. People frequently highlight the excellent service received, from prompt dispatch of spare parts to the helpfulness of the staff. However, some customers experienced issues with delivery, such as parcels being left in inconvenient locations or not being notified of delivery attempts. A few people also reported receiving damaged or incorrect items, and some expressed dissatisfaction with the non-stick coating degrading or pans developing internal staining.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praised the durability and longevity... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the durability and craftsmanship of... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the quick and prompt... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process easy... See more

Service

Users describe positive interactions with service. Many customers praise the fast and efficient service, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Rapid delivery, good quality pan set including stockpot, plus range of kitchen utensils. Have used several times now and working well with the induction hob, Pans feel robust, heavy enough but weigh... See more

Rated 4 out of 5 stars

Easy ordering and quick delivery. Two worries: first why does the rubber harden so quickly, even when not used. Secondly, will the pressure cooker we have become unsupported like a previous Prestige... See more

Rated 4 out of 5 stars

I recently put the Prestige 6-Piece Cast Iron Set to the test on a date night, and the results were restaurant-quality. The 25cm grill pan and heavy press are a game-changer for searing steaks; they r... See more

Rated 4 out of 5 stars

bought a couple of sheet pans… really good quality as bought same before and had at least 5 years and taken a battering. Just disappointed one product was refunded and removed from order and shippe... See more


Company details

  1. Countertop Store
  2. Home Goods Store
  3. Kitchen Supply Store

About Prestige

Written by the company

Prestige knows modern life is busy. Sometimes too busy. You’re juggling work, kids, social lives and everything in between.

We’re here to help you choose the right products for your kitchen.

Practical, quality designs that make cooking more enjoyable and cleaning up less of a chore! We’ve been trusted by generations for over 80 years.

Using our expertise and customer research, our mission is to create problem solving products that save time and fuss in the kitchen. From first timers to experienced cooks, we’re always there when you need us.

Prestige. Cooking made easy. Shop Mickey and Friends Bakeware Shop Nadiya Hussain Cookware Shop Pressure Cookers Shop Eco Kitchen Contact Us


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not revived items

Not revived items

December 26, 2025
Prestige logo

Reply from Prestige

We’re very sorry to hear that you haven’t received your items. This is not the experience we want for our customers. We will contact you via email to assist you further.

Rated 1 out of 5 stars

Saucepan very bowed

Saucepan very bowed, won't work on induction hob

December 14, 2025
Unprompted review
Prestige logo

Reply from Prestige

We’re really sorry to hear what happened to your saucepan. The base should sit completely flat for proper induction contact, so this definitely isn’t the quality we expect from our cookware. For us to help, please contact us here https://www.prestige.co.uk/pages/contact

Rated 5 out of 5 stars

Earth Pan products are fab!

Purchased a set of Earth Pan saucepans (to match the set of frying pans bought a year ago). They are very well made, and the order arrived very quickly.
Love that they are made in Italy and that they are much safer for our health.

December 28, 2025
Rated 1 out of 5 stars

Smartplus pressure cooker safety valve replacement

One small safety valve component for my 'smartplus' pressure cooker took a long time to arrive.
Astonishingly, for a safety component there were no fitting instructions. The components diagram leaflet originally received with my pressure cooker was not illustrated clearly so I had to resort to scouting around on YouTube. No definitive video located but I managed to locate one relating to the unpacking of my model of pressure cooker and then using close- up and pausing the video that I was finally able to determine which way the valve actually fits ! What a palaver ! I don't expect this lack of oversight from an established company such as Prestige.

November 7, 2025
Prestige logo

Reply from Prestige

Thank you for sharing this feedback, and we’re really sorry for the frustration you experienced. We also apologise for the delay in receiving the part. We’re passing your comments on to our product and documentation teams so we can improve both the clarity of our diagrams and the availability of fitting instructions going forward.

Rated 5 out of 5 stars

Timely delivery, quality products

Part delivered to Argos collection point in a timely and well packaged way (pressure cooker seal replacement). The pressure cooker I bought the part for is still going strong after years of use. Would buy again.

December 26, 2025
Rated 4 out of 5 stars

4 Stars

The price for the spare parts I needed was very reasonable and the delivery was quick. I dropped a star because they come with no instructions at all. I am always slightly nervous when using a pressure cooker; I would hate to have fitted a part incorrectly. In this day and age a short video showing how the parts fit is the least you should expect.

December 17, 2025

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