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Review summary

Created with AI, based on recent reviews

Considering 737 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting their durability and effectiveness, especially with induction hobs. Many appreciate the efficient delivery service and the overall positive experience with their orders. People frequently highlight the excellent service received, from prompt dispatch of spare parts to the helpfulness of the staff. However, some customers experienced issues with delivery, such as parcels being left in inconvenient locations or not being notified of delivery attempts. A few people also reported receiving damaged or incorrect items, and some expressed dissatisfaction with the non-stick coating degrading or pans developing internal staining.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praised the durability and longevity... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the durability and craftsmanship of... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the quick and prompt... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process easy... See more

Service

Users describe positive interactions with service. Many customers praise the fast and efficient service, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Rapid delivery, good quality pan set including stockpot, plus range of kitchen utensils. Have used several times now and working well with the induction hob, Pans feel robust, heavy enough but weigh... See more

Rated 4 out of 5 stars

Easy ordering and quick delivery. Two worries: first why does the rubber harden so quickly, even when not used. Secondly, will the pressure cooker we have become unsupported like a previous Prestige... See more

Rated 4 out of 5 stars

I recently put the Prestige 6-Piece Cast Iron Set to the test on a date night, and the results were restaurant-quality. The 25cm grill pan and heavy press are a game-changer for searing steaks; they r... See more

Rated 4 out of 5 stars

bought a couple of sheet pans… really good quality as bought same before and had at least 5 years and taken a battering. Just disappointed one product was refunded and removed from order and shippe... See more


Company details

  1. Countertop Store
  2. Home Goods Store
  3. Kitchen Supply Store

About Prestige

Written by the company

Prestige knows modern life is busy. Sometimes too busy. You’re juggling work, kids, social lives and everything in between.

We’re here to help you choose the right products for your kitchen.

Practical, quality designs that make cooking more enjoyable and cleaning up less of a chore! We’ve been trusted by generations for over 80 years.

Using our expertise and customer research, our mission is to create problem solving products that save time and fuss in the kitchen. From first timers to experienced cooks, we’re always there when you need us.

Prestige. Cooking made easy. Shop Mickey and Friends Bakeware Shop Nadiya Hussain Cookware Shop Pressure Cookers Shop Eco Kitchen Contact Us


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Not received any goods

January 5, 2026
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Reply from Prestige

Thank you for your review. We can see that your order has already arrived. If there’s anything further you need help with, please don’t hesitate to contact us directly.

Rated 3 out of 5 stars

Very heavy

Bought a split pan to replace a previous one - this one is very heavy. Delivery not good. Went to one delivery hub 11 miles from us and then sent to another one 16 miles the other direction!! I could save them a fortune and the size of the box was massive.

January 5, 2026
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Reply from Prestige

We’re sorry to hear that the pan was heavier than expected and that your delivery experience was disappointing. We understand how frustrating this must have been, and we apologise for the inconvenience caused.

Thank you for sharing your feedback. We’ll be sure to pass your comments on regarding both the product weight and the delivery process, as this helps us improve.

Rated 4 out of 5 stars

Rapid delivery, good quality, communucation needs improving..

Rapid delivery, good quality pan set including stockpot, plus range of kitchen utensils. Have used several times now and working well with the induction hob, Pans feel robust, heavy enough but weight feels well balanced when handling; lids don't rattle when boiling and liquids simmer nicely on lowest (induction 1) setting. Nice touches with utensils include whisk being open ended so no clumping of ingredients and flat scrapper on side of masher helps clear potato from side of pan. Overall, very happy with products. Only 4* because info on delivery not provided until items actually dispatched. Only took a few days but could have been left hanging for weeks with no idea of when they'd arrive. Communication definitely needs improving.

January 4, 2026
Rated 1 out of 5 stars

Very poor customer support

Parts ordered arrive damaged due to inadequate packing.
A fragile item in a paper envelope doesn’t work.
Despite reporting this and being told to expect a response within 24 hours I am still waiting, 48 hours later!

December 30, 2025
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Reply from Prestige

We’re very sorry for the initial inconvenience and any frustration caused. We can see that this issue has already been resolved by one of our Customer Care representatives.

We truly appreciate your patience and your feedback—it helps us improve our packing and service.

Rated 5 out of 5 stars

Great set of pans

Great set of pans. Non toxic. Great price. Ready online ordering. Great choice of sets.
Arrived safely.
Would recommend a look at company if you like non toxic pans for your family. Bought these for my daughter and my grandchildren

January 1, 2026
Rated 5 out of 5 stars

I purchased a 10" deeply round cake…

I purchased a 10" deeply round cake tins as my previous one of 30 years (they dont make them like they used to) has had its day. Now the newPrestige baking tin is really strong as well as nonstick. I like the quality. Well worth the price.

December 26, 2025
Rated 5 out of 5 stars

Excellent Quality

I already have some Prestige bakeware so I was looking to add to my collection. I'm very impressed with their quality and have found that in particular the roasting tins make outstanding roast potatoes versus when I've used a different roaster.

I'm very pleased with my three new items and the quick delivery. I'm looking forward to using them all very soon!

December 30, 2025
Rated 1 out of 5 stars

Faulty Pans?

Unfortunately the pans didn’t work in our Neff induction hob. Having to use our old pans again(which do work) so it’s definitely the pans at fault and not our hob.
However they did look lovely, just don’t work on induction hobs (Which advertisement said they did) or pans are faulty.
Pans are being sent back for a refund.

December 27, 2025
Prestige logo

Reply from Prestige

Thank you for letting us know, and I’m really sorry the pans didn’t work on your induction hob — that’s disappointing, especially when they were bought expecting full compatibility.
They should work with Neff hobs, so we'd like to understand more about this specific issue and make things right. You'll receive an email from us within the next 2 hours so we can discuss this further, if you can please reply at your earliest convenience.

Rated 5 out of 5 stars

Great eco non stick!

Saucepans are the eco green range , so far so good. Delivery notification could be better, as was short notice and un able to change time and date of delivery from amazon shipping!

December 26, 2025
Rated 5 out of 5 stars

Very good service

Pressure cooker kept venting steam randomly. Discovered that weight was not sealing and identified that the weight support was worn. Replaced it and now okay.

December 29, 2025

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