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Review summary

Created with AI, based on recent reviews

Considering 737 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting their durability and effectiveness, especially with induction hobs. Many appreciate the efficient delivery service and the overall positive experience with their orders. People frequently highlight the excellent service received, from prompt dispatch of spare parts to the helpfulness of the staff. However, some customers experienced issues with delivery, such as parcels being left in inconvenient locations or not being notified of delivery attempts. A few people also reported receiving damaged or incorrect items, and some expressed dissatisfaction with the non-stick coating degrading or pans developing internal staining.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praised the durability and longevity... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the durability and craftsmanship of... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the quick and prompt... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process easy... See more

Service

Users describe positive interactions with service. Many customers praise the fast and efficient service, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Rapid delivery, good quality pan set including stockpot, plus range of kitchen utensils. Have used several times now and working well with the induction hob, Pans feel robust, heavy enough but weigh... See more

Rated 4 out of 5 stars

Easy ordering and quick delivery. Two worries: first why does the rubber harden so quickly, even when not used. Secondly, will the pressure cooker we have become unsupported like a previous Prestige... See more

Rated 4 out of 5 stars

I recently put the Prestige 6-Piece Cast Iron Set to the test on a date night, and the results were restaurant-quality. The 25cm grill pan and heavy press are a game-changer for searing steaks; they r... See more

Rated 4 out of 5 stars

bought a couple of sheet pans… really good quality as bought same before and had at least 5 years and taken a battering. Just disappointed one product was refunded and removed from order and shippe... See more


Company details

  1. Countertop Store
  2. Home Goods Store
  3. Kitchen Supply Store

About Prestige

Written by the company

Prestige knows modern life is busy. Sometimes too busy. You’re juggling work, kids, social lives and everything in between.

We’re here to help you choose the right products for your kitchen.

Practical, quality designs that make cooking more enjoyable and cleaning up less of a chore! We’ve been trusted by generations for over 80 years.

Using our expertise and customer research, our mission is to create problem solving products that save time and fuss in the kitchen. From first timers to experienced cooks, we’re always there when you need us.

Prestige. Cooking made easy. Shop Mickey and Friends Bakeware Shop Nadiya Hussain Cookware Shop Pressure Cookers Shop Eco Kitchen Contact Us


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

Installing spare parts

Ordering was quick, delivery was very quick. I could have done with some more guidance about installing the replacement parts but completed the job eventually

January 8, 2026
Rated 5 out of 5 stars

Pans are fantastic

The pan and wok we bought are absolutely fantastic, the food slides around without a problem. These are the best ever non stick pans I’ve ever cooked in and knowing there’s no nasty chemicals makes me feel even better.
They are so easy to clean too
Will definitely be buying the pot set in the near future

January 4, 2026
Rated 5 out of 5 stars

Prestige delivers!

As always I recieved my order quickly. I wasn't expecting it to be so quick with it being Christmas time, but it was & everything I ordered arrived.
My only downside was the parcel delivery, who didn't knock/ring the bell but tried to push the parcel through the door. After no success they left it in very heavy rain outside my dustbin for an hour before I realised I'd had a text from them.

January 6, 2026
Rated 5 out of 5 stars

Good quality saucepan set.

After searching for a long time to replace my old, scratched and worn out saucepans, I eventually found this Prestige set.
They are classed as lightweight saucepans, which is one of the reasons that I purchased them. However they are slightly heavier than I would have liked as I've got fibromyalgia and struggle to lift things, I would have preferred them a bit lighter. In saying this they are very sturdy and fantastic quality.
The handles on top of lids and the handles are made of some sort of rubber so don't get hot to the touch which is another benefit. All in all I am very pleased with this set and am expecting them to last a long time.
Quick delivery and well packaged.
I would definitely recommend.

January 6, 2026
Rated 4 out of 5 stars

Almost 5* but not quite

The careline staff were helpful and guided to buy the spare parts I needed for my pressure cooker which was elderly.
However I had difficulty on the assembly due to the lack of instructions. Perhaps an exploded drawing (which I found on the Lakeland website) could be supplied with the spare parts that have been upgraded/revised over time.
Other than this point I appreciate having my pressure cooker back in service.

January 5, 2026
Rated 5 out of 5 stars

well made

arrived promptly, well packed, wife very impress with quality of finish and lid handle design, saucepan handles and lid handles very well fitted, with secure mounts. have only use once and cooked very quickly, so must have efficient heat transfer, looking forward many good meals with new saucepans

January 4, 2026
Rated 4 out of 5 stars

The part I ordered arrived as advised…

The part I ordered arrived as advised and is the correct part.. My only issue is that months and months ago I tried to get this item and it was out of stock supposedly being available in October. I was on a list as I thought to be told when it was back in stock. I was not contacted and it was only when I recontacted you in Dec that the order could be made.

January 5, 2026

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