Prestige Wheels Ltd Reviews 591

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the high quality of the products. Many highlight the professionalism and helpfulness of the staff, noting their knowledge and attention to detail. The customer service is frequently described as outstanding, with people appreciating the efficient and precise work. However, some customers also noted issues with cosmetic repairs not being done correctly, leading to further complications like mismatched paint. A few other people also felt that the customer service provided by management was poor, citing argumentative behavior and a lack of accountability for mistakes.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism,... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the professionalism, knowledge, and... See more

Quality

Customers consistently note positive experiences with quality, stating that their wheels look better than new... See more

Product

Clients share positive opinions on the product. Many customers are delighted with the wheel refurbishment,... See more

Customer service

People report positive experiences with customer service. Many customers praise the first-class service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the very first phone call to picking the car up at the end, the process couldn’t have been smoother We dealt with Phill, professional, knowledgeable,very helpful and he smelt 👌 4 wheels powd... See more

Company replied

Rated 5 out of 5 stars

John came and did an alloy repair for my wife this morning. He was professional, friendly and very helpful. He was knowledgeable about what he was doing and was very particular about cleanliness and l... See more

Company replied

Rated 5 out of 5 stars

My first experience using Prestige Wheels has been a very positive one! Communication was excellent throughout, as was timing and quality of workmanship. Adam arrived as planned, to carry out a mobi... See more

Company replied

Rated 5 out of 5 stars

Outstanding service and experience, so glad I found Prestige. Due to a damaged wheel caused by Halfords, I am so grateful that John was scheduled to my repair. He is such a knowledgeable experienced m... See more

Company replied


Company details

  1. Auto Repair Shop

Written by the company

Alloy Wheel Refurbishment and Repair specialists covering the mainland UK. We have both a full factory refurbishment plant and team of fully employed mobile engineers. Contact Details: Tel: 0800 840 40 40 Email: info@prestigewheels.co.uk Web: www.prestigewheels.co.uk


Contact info

4.9

Excellent

TrustScore 5 out of 5

591 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent service all round!

Excellent service all round! Called in without an appointment with a challenging task from a financial viability and technical angle. Was well looked after and the folks there found a solution that I’m over the moon with! Turnaround was also very fast. Highly recommend!

June 19, 2025
Prestige Wheels Ltd logo

Reply from Prestige Wheels Ltd

Good Afternoon,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

Friendly and informative staff that did…

Friendly and informative staff that did a lovely job.

June 18, 2025
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Reply from Prestige Wheels Ltd

Good Afternoon,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 1 out of 5 stars

Learn to take responsibility when things go wrong

Used Prestige twice and had issues both times, however its the attitude of the Manager at their Stockport branch - Will - thats meant I wont be going back. Although Prestige refurbed my wheel in the wrong colour (!!), I received no apology from Will and instead was essentially told it was my own fault as I’d asked it would be possible to collect the car 2 hours earlier that originally arranged (I’d dropped the car off the previous morning). I was also accused of 'kicking off' when I pointed out the issues and explained how unhappy I was. To add insult to injury, my car was filthy upon collection and the wheel / tyre that had been refurbed was basically flat as they’d not put enough air back in the tyre. All in all an absolutely terrible experience from a 'manager' that has a lot to learn about customer service - which is a shame as the wider team has some great people in it.

June 20, 2025
Unprompted review
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Reply from Prestige Wheels Ltd

Good Afternoon,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

Front Wheel On Alfa Quadrifoglio

Had my wheel done this morning (20/6/25) by John who did a great job, wheels look like new!.. Also really nice guy, pleasure to do business with!
Tim
Dronfield

June 20, 2025
Unprompted review
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Reply from Prestige Wheels Ltd

Good Afternoon,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

Prestige perfection….

An absolute seamless experience with prestige!
Jenny helped us get all booked in, set the expectations of having the vehicle overnight and what the process entailed.
She dealt with both my husband and I and was so friendly. In fact every member of staff I encountered were all so tentative and a delight.
We were having them change the tyres for us as part of the work and when I turned up to drop the tyres off beforehand a member of staff rushed over to help me get them out of my car.
Not a bad word to say and to top it off the wheels look smashing and by just changing the colour saved us literally a couple of thousand pounds instead of a replacement set.

June 18, 2025
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Reply from Prestige Wheels Ltd

Good Afternoon,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

Great service, communication and workmanship

My first experience using Prestige Wheels has been a very positive one! Communication was excellent throughout, as was timing and quality of workmanship.
Adam arrived as planned, to carry out a mobile repair on my (kerbed) powder coated grey alloy. He was friendly, professional and took great care getting a really good match!
Initially I was bothered about paying up front, but I really needn't have worried. I would definitely use this company again and have no qualms recommending them.

June 17, 2025
Unprompted review
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Reply from Prestige Wheels Ltd

Good Afternoon,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

first class service and an excellent…

first class service and an excellent job done had previously used another well respected provider but have now found an ideal fit and would use these guys again

June 12, 2025
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Reply from Prestige Wheels Ltd

Good Afternoon,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

Prestige Wheels have carried out a…

Prestige Wheels have carried out a couple of repairs for me - always do a 1st class job, the wheels are black gloss alloys and look as good as new once repaired and repainted. The operatives are on time, knowledgeable & helpful, I would recommend them for mobile repairs.

June 13, 2025
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Reply from Prestige Wheels Ltd

Good Afternoon,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

Really helpful staff

Really helpful staff when I arrived with my vehicle. Gave good instructions for me getting a bus home. Super job all round.

June 13, 2025
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Reply from Prestige Wheels Ltd

Good Afternoon,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

a very polite chap from Liverpool very helpful

a very polite chap from Liverpool came to fix my nearside front wheel and did a very good job, the chap came from Prestige Wheels at Stockport I recommend this company they will do you a first class job in a very short time at a very good price I was very happy with. if needs be I will call them again. Many Thanks

June 13, 2025
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Reply from Prestige Wheels Ltd

Good Afternoon,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

Prestige stockport, excellent service

Prestige did an excellent job on my Toyota Auris wheel. Reasonable price, very quick turnaround and delighted with the finish. Pleasant and professional staff.

June 12, 2025
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Reply from Prestige Wheels Ltd

Good Afternoon,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

Great work

Great work, they arrived in time. Completed the job without issue on my drive and were trustworthy. Easy process, would recommend and will use again.

June 12, 2025
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Reply from Prestige Wheels Ltd

Good Afternoon,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

Excellent and efficient service

Excellent and efficient service. Friendly staff with good communication skills. Highly recommend them for all your wheel requirements

May 30, 2025
Unprompted review
Prestige Wheels Ltd logo

Reply from Prestige Wheels Ltd

Good Afternoon,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

Efficient service at a very good…

Efficient service at a very good standard

June 4, 2025
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Reply from Prestige Wheels Ltd

Good Afternoon,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

Absolutely Amazing.

I couldn’t fault them. I turned up without an appointment, and they managed to repair my wheel the same day. They kept me updated throughout, and I can honestly say it’s the easiest experience I’ve had. The repair was completed to a high standard and is absolutely flawless.

June 4, 2025
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Reply from Prestige Wheels Ltd

Good Afternoon,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

A very professional service all staff…

A very professional service all staff very helpful

June 4, 2025
Prestige Wheels Ltd logo

Reply from Prestige Wheels Ltd

Good Afternoon,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

Wright & Shields LTD

Wright & Shields LTD
Fantastic job done at my company.
Highly recommend
John was very professional
Thank You

June 3, 2025
Unprompted review
Prestige Wheels Ltd logo

Reply from Prestige Wheels Ltd

Good Afternoon,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

Excellent Service

Excellent. John came out to repair my son's alloys and from beginning to end the whole service was first class. Highly recommend.

June 2, 2025
Unprompted review
Prestige Wheels Ltd logo

Reply from Prestige Wheels Ltd

Good Afternoon,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

Perfect job and friendly people

Great service , wouldn’t go anywhere else. Reliable on time and good job.
Thank you

May 30, 2025
Prestige Wheels Ltd logo

Reply from Prestige Wheels Ltd

Good Afternoon,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

From Alloy Wheels repair.entering the premises the staff…

From entering the premises the staff attended to me straight away,explained everything that would be happening to my repairs to my alloy wheels,contacted me as agreed to let me know that the car was ready for collection 48 hours later, highly recommend this company as I have used them in the past.

May 30, 2025
Prestige Wheels Ltd logo

Reply from Prestige Wheels Ltd

Good Afternoon,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

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