Prettylittlecosmetics Reviews 239

This company is awesome as their produ8are best in quality.

I am very Happy with all the Products!!!
Worth the Purchase!🙌

It’s good I have seen one of my friend using it and it’s absolutely amazing and very soft touch I just loved it 😍

Loved the products.. amazing quality 💗

Edit* order received finally! Product is lovely, just a shame of the lack of communication, I wouldn’t mind waiting if I was informed there was a delay.

Placed order on the 12th #4044 order was confirmed, I needed this for the 23rd, I emailed asking when I would roughly receive it and was told it would be here well before the 23rd. I've still had no email to advise my order has been shipped! I've emailed them and messaged them on Instagram several times but i am just getting ignored! Ive also commented on post they post daily and it reported and taken down within minutes! im absolutely gutted, life's hard enough with the cost of living so when you can actually treat yourself this happens. So disappointed and i will never order from Instagram again now. This has put me off. Absolute SCAM!!!!

This company not only stole my money, I am now being harassed on my social media! I can't believe you people took down the review. DO NOT BUY ANYTHING FROM THIS COMPANY EVER! The only people who get things are promoters. This company has a 2.1 star review for A REASON! They take your money, then when you snap after being nice for over a damn month! I will keep making these reviews too. I have the proof of order, I have the proof of me trying to communicate, I have proof of being harassed by either the owner of a follower or followers, there are a couple people coming on my personal page. I find it funny it's a review page yet you remove them when the customer keeps coming back with information. People SEARCH EVERY COMPANY ON HERE BEFORE PURCHASING! I am sure you can message on here. This company is run by very vile human beings who feel robbing customers is proper, then tell you how to respond to their ignorance. Just don't do it, MANY SHOPS THAT ARE LEGIT, THIS ONE IS NOT! All you have to do is read on here, if she was SO GOOD her rating would be at at least 4 stars, five years, again 2.1 stars! I will keep reviewing so good luck!

I placed an order at the end of July, order #3706, at the end of September I still didn't receive anything despite an email confirming the shipment. I tried to contact them several times via email and Instagram but never received a response. I don't even know how to get my money back. I spent over £30!!!

DO NOT ORDER FROM HERE

I made my order on august 13th. i received an email on august 19th saying it was shipped. it’s september 20th now and i still haven’t received it. i’ve emailed them at least 10 times, contacted them on all social media and ive been with nothing. i’m accepting that ill never get my refund. i am extremely angry and disappointed.

I placed my order on July 30th - it is now Sept 20th - and I have still not received tracking info or my order (Order# 3667).
I have also written to customer service with no answer.
Very disappointed. No customer service, no product. And I was so hopeful, as the products seemed exciting and good.
But to no avail. I would like either a refund or the products but would need customer service to answer, which isn't happening. So very, very disappointed.

I ordered on 10th August my order number was 3755 I had a wedding coming
I received the email that my order is on the way but never got it’s more than a month
I have sent thousands of emails and messages but no response
I don’t know what kind of business they are doing if they have zero customer service
I wish there is option of minus rating so I could select that

Read the reviews (they were bad) but decided to try ordering it anyway. It was a horrible mistake. It has been over a month with no communication (tried a emailing them a few times) and even dmed them on Instagram (they post almost daily). After weeks still had no replies. Decided to leave a comment warning people that their package will not arrive and you will not get a response back and the comment was removed within seconds. They must know what they are doing. I don't have another word but scam.

I purchased some items for a wedding (order # 3782) I was doing. The purchase was as on 8/11/23, I paid for expedited shipping. My order stated fulfilled after 7 days, the express shipping states 5-15 days. Still listed as fulfilled as of 9/16/23. I have emailed 10x, numerous messages on Instagram and nothing. I have left messages on their posts asking for someone to contact me, they have deleted my posts and every time I post Instagram is now saying it’s spam. I have contacted my CC company to dispute the charge, but I want my product. The absolute worst service I have ever encountered. I see they post that they are shipping orders, but mine still hasn’t shipped even though I paid for express shipping. I have posted on social media wherever I can not to purchase from them. I am very disappointed in Pretty Little Cosmetics. I just want my order or my refund. It’s been a week since my post and still nothing from them. I see they are posting on other posts, but nothing on mine. I will continue posting about not purchasing from them, anywhere I can. Absolutely horrific customer service. This makes me not want to ever buy from a small business again.

I ordered 3 months ago and still haven't received anything.

I didn't receive anything and I didn't get any money back. So instead of posting a stupid comment, just help customers the way you should. I have placed an order for 120 euros, then you can expect normal communication from you. So the question again, where is my package? Otherwise I want my money back.

I never write reviews but having reached out to the company many times over the last month and having spent money as a treat for myself I thought I’d try and warn others. I placed an order on 10.08.23 and received an email stating it had been shipped 7 days later as the website suggested - however I am still yet to receive the parcel and no tracking information was provided. I have reached out to the company via their email twice and have reached out on their Instagram platform which they are active on yet still nothing….was very excited to try the products as they’re beautiful but now probably accepting I’m going to have to find a product elsewhere

Edit: seen people saying they used to be called ZS cosmetics but they keep denying it in responses to others reviews - after a quick search on tik tok you can see people who tagged ZS cosmetics and when you click it you’re then directed to The pretty little cosmetics tik tok so go figure…. I will now be contacting my bank

Update for reply below, you quite clearly aren't sending out everyone's orders so yes that classifieds as a scam. 10 August is more than a month ago so I don't see how i "won't have received" anything yet. I also as per my review received a dispatch email from yourself a week after my order, the email says I can track it but there are no details to track it. No point asking for more information when I've already tried to contact you 4 times!

DO NOT ORDER!!! COMPLETE SCAM,!! Put in an order on 10 August, received an email saying products were dispatched and that I could track them, no such tracking could be done, I checked website and email nothing. I then sent an email a week later asking how to track and that I haven't received anything, no reply to my email, I sent messages on Instagram to which there was no reply and I emailed again, saying I was going to need to get a refund from the bank. Again no reply. They can't even reply to comments unless they think their going to get money out of you! I'm now waiting on the form coming from the bank.