Prettylittlecosmetics Reviews 239

I had to contact customer service due to an issue with a broken glitter and the prompt service I received was second to none. All companies have their issues but its how they deal with them that makes all the difference to the consumer. kind, very professional and resolved my issue for me. Thank you guys!!!

PLC take my wallet all day every day obsessed with this brand.

So disappointed because I ordered on June 28th and still no news on where the package might be... I really understand that it's difficult as a small brand to ship within few days, and it's not a problem. But the fact that there is absolutely no informations (even though I wrote mail and DM) is really not reassuring 😭😭😭

Highly recommend the shade gold jewel! It is UNREAL!! I could cover my entire body in this shade. Better than any other pressed glitters out there.

This is a TOTAL SCAM!! I did a big order and never got a follow up on it. I tried contacting them via Instagram and Email and nothing. Started to comment on there post asking them about my order and the only thing they did was block me. DON’T EVER BUY AT THIS COMPANY. THIS SHOULD BE SHUT DOWN IMMEDIATLY!!!

I havent recieved any answer on where my order is. The horrible service is astounding i have never expierenced such a scam!
Someone needs to shut this website down before they steal more money from people!

Don’t think my order will ever come. I have tried to message them, email them, comment endless times with no reply. It has been two weeks and I don’t think my order will arrive. The communication from this business is so poor. I really hope they see this and finally give me my order as the products look amazing

Glitter was all cracked. One tray was contaminated with other glitter. Order took 2 months to get. Try communicating with customer service but no reply. Not really worth it.I ordered back in March and did not get my order till May . I have proof of payment and an order number. I can submit them over to Trustpilot so they can know I’m not making it up.

Still haven't made communication after all this time I cannot believe nothing has been done they are a disgrace of a company.

never received my order or a refund nothing robbing good for nothings

I tried everything to contact this company as I never got my order and I have nothing left now but to file a claim with my bank. I really loved their Instagram, but this is the first company in my life that not only never sent the order, but also never responded to my many emails, messages, calls etc. This is a scam and I would never ever order from them again!

You will see positive reviews, where they say the false reviews are fake. The company is a liar, how can you sleep at night, scamming clients like that? I would advise you, a possible future client who is reading this review, to check the comments in the social media and trust us, who are fighting to get money back! This company is total scam! Order #2586, still waiting for any response a month later...

This Company has the absolute worst customer service. I reached out to them several times about tracking my order that had never arrived. They finally reported it was sent to my house, and then shipped all the way back overseas to their wharehouse because I didn't sign for the package... I just don't believe them at all! Then, they told me a refund would be submitted to me and it hasn't arrived yet either. Perhaps I was scammed. I'm very upset and feel foolish for ordering from them. I will NEVER trust an overseas small Instagram business again!

Poor client support! No answer in email or Instagram. I got a email my order is shipped but no tracking number. After weeks of trying to contact them I got the answer they were stuck in transit. Disappointed and angry that I didn't read the rewievs. The answer was kind but then silence again. After a while I got a email to update my adress and like magic my products appear. But the wrong colors.

I think this is a small business growing to fast. Sadly I will not order from them again.

I placed an order #2022 back in November 2022 and it was never delivered. I got an email saying that it had been shipped, but never received a tracking link or any further information. I’ve tried contacting Pretty Little Cosmetics numerous times across numerous platforms (email, website, Instagram, TikTok) and I haven’t got a response anywhere. I appreciate they’re a small(er) business but they clearly don’t have the systems in place to manage messages or emails which is frustrating when things go wrong. I’ll have to contact my bank for a refund which I was trying to avoid for both myself and PLC – but it’s been literally impossible to get any help from the PLC team anywhere. Really disappointed in this abysmal service. It wasn’t a small order so I’m massively frustrated by all of this. It seems I’m not the only person to have received radio silence either.

I unfortunately my experience with this brand isn’t going well. This is about order #2491. After shipping I never got a tracking code (as they suggested I would) but not only that I discovered an error in my shipping address. I have been trying to get in touch with anybody from PLC via numerous platforms. What makes it so frustrating is that it was supposed to be a gift for my sick niece for in between her surgery’s. I am disappointed that it not only not arrived on time but that there is a chance of it never arriving at all. I would just like to get in contact with someone from PLC.

Hello, order #2431 here. My experience with customer service was not as negative as that of other reviewers on this platform. Shortly after contacting PLC I received assurance that my order would be delivered the following week and two weeks later I finally received it. The issue was I had ordered 5 pressed glitters and only received 4, and one of them was not the one I ordered.
I'm writing this hoping to at least receive a refund for the 5th product that never reached me, while providing constructive feedback on how the service can be improved going forward.
Thanks,
Chiara

SCAM SCAM SCAM. I have written previous reviews about this godawful company. I ordered my items in November of 2022 for Christmas. I have not received them, nor have I received a refund. The company ignores my emails. Please do not give them any business!

Don’t buy from here, it’s a very poorly run business. I placed a $200 order and after 3 months and multiple emails and Instagram messages I have not recieved a shipped notification let alone received my order or gotten a reply of any kind. I have lost hope as well as my hard earned money and am going to order from Vani Cosmetics instead. They may charge slightly more but at least I get my product

Order #2048

Update:
Customer service has reached out here and hopefully my order will be resolved . Will keep updating

I’ve placed an order on the website on sept 7 2022, order number #1288 and paid for but I never received it !
I have sent countless emails asking about it, also wrote them on Instagram and every time I got no answer ! We are in February 2023 and still nothing !!!!

where is my order??? you are a shame, I report you for stealing my money!!!! answer me immediately!!!! I have been ordering for more than three months!!!! shame! ORDER #1869

Hello, order #2365 speaking here waiting for a response from the owner.

I put my order in january 5th and have not yet received any of the ordered goods. I put in multiple contact forms and emails, commented under tiktok and instagram posts for some attention to the situation. Costumer service is seriously lacking. Finally I got a response on tuesday on instagram, felt like I was finally being heard. She said she would look at the order shortly and that she's out of office for a few hours. Felt something fishy going on already but well I wanted to be patient and kind. It's sunday right now and haven't heard anything yet.
I have my own business incidentally on shopify as well, we even share the same payment options and I know how the whole system on it works so I can't be fooled with excuses really. I'm just baffled because this is really no way to go about with costumers! Build your clientelle ethically and let them know they're top priority, they will for real reward you 500x more! Easy money doesn't compare. I've seen so many stories like mine come across and right now I just want my order or my money back otherwise I'm done with being friendly and patient and I'll take precautions. If you think I'm exaggerating, prove it and ship my order with a tracking link.

I sincerely hope to hear from you, contact via email is preferred but not a necessity.

Greetings Samantha