At this point, i would NOT recommend buy there. I canceled my order, even got a confirmation. But they delivered it anyway, it was a wrong artikel, i payed artikels that cost the double of that i rece... See more
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The eventual product was great but communication was poor. The item was sent out without my requested changes despite my immediate response to receiving the proofs via email (please be aware that i... See more
You have no missing orders stop talking rubbish everyone who orders from you can find out themselves by the tracking number they get. Simply phone royal mail who will confrim Pretty Little Creations... See more
I have been really pleased with Pretty Creations, their Art Work and dedication to Customer Care is second to none. I live in Cyprus and have to admire their speed and efficiency in getting me my orde... See more
Company replied
Company details
Information provided by various external sources
Your number one source for all personalised gifts and home accessories. We're dedicated to giving you the very best quality products and customer service. We hope you enjoy our products :)
Contact info
4 Westfield View, OX298FA, Combe, United Kingdom
- hello@prettylittlecreations.co.uk
- prettylittlecreations.co.uk
2.8
Average
140 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Complete dogs mess!
Terrible delivery service! The quality of the pillow was absolutely awful... The personalised picture was completely distorted. Never again will this company get my money!!!
October 2, 2019
Unprompted review
Reply from Pretty Little Creations
We, everyone at Pretty Little Creations team apologize for the unexpected experience. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers.
Though we can’t fix the past but you have our personal commitment to improve the way our staff serves every customer.
Thank you.
Amazing!
I am more than happy with my purchase! It was the perfect gift for me niece, she's in love with it😁
September 30, 2019
Unprompted review
The cup looks brilliant great service
September 27, 2019
Unprompted review
Amazing quality
Amazing quality, quick delivery and love that they send an email for you to approve the design! Very very happy
September 18, 2019
Unprompted review
Exactly what I ordered
Exactly what I ordered, quick delivery and no problems at all.
September 17, 2019
Unprompted review
Very good work..very good communication
September 13, 2019
Unprompted review
Excellent Service from UK to Cyprus
I have been really pleased with Pretty Creations, their Art Work and dedication to Customer Care is second to none. I live in Cyprus and have to admire their speed and efficiency in getting me my order through, the proof's, printing and my receipt of the order took only 8 days, 6 of which were postage time. Well done Pretty Creations I am sure more work will be coming your way from me..
September 13, 2019
Unprompted review
Reply from Pretty Little Creations
Hello Mrs. Lynne Ann,
In behalf of the whole Pretty Little Creations Team, we would like to express our deepest gratitude for your kind words and appreciation. :)
Despite the many obstacles that we face in this business line, it always makes it worth the struggle knowing that at the end of the day, there will always be someone that we could somehow give joy to through our products and services.
Thank you so much for leaving us a memory of your great experience with PLC and we hope to see more of you in the future. :)
Best wishes,
Pretty Little Creations Team
Song picture I ordered for a wedding…
Song picture I ordered for a wedding arrived and some of the text was missing from the words- have e-mailed twice and no response. Very disappointing as brought for a wedding present.
September 9, 2019
Unprompted review
A bought it for my friend
A bought it for my friend, Her dads just recently passed away and a thought it would be nice to get her something with a memory on it. She absolutely loves it
September 8, 2019
Unprompted review
I bought a personalised coffee mug for…
I bought a personalised coffee mug for my husband love it he loves it too definitely be buying from pretty little Creations again
September 2, 2019
Unprompted review
Brilliant result & product
Brilliant result & product, & I will definatly use this site again.
very happy thanks everyone.
September 1, 2019
Unprompted review
Absolutely shocking company
Absolutely shocking company, took ages to reply to emails, I ordered a personalised ceramic travel mug and when it eventually came the mug was smashed to bits with no print on, disgusting merchandise handling
August 30, 2019
Unprompted review
Reply from Pretty Little Creations
Thank you for letting us know about your recent experience with us. I apologize if our service did not meet your expectation and appreciate you taking the time to share concerns.
Our goal is to provide a consistently reliable product and an exemplary level of service.
Based on your experience, we did not meet this goal. Your comments will be used for training and enhancing our service.
I ask you that you allow us another opportunity to serve you.
Thank you
Hayreen
Super product and customer service.
Great experience- loved the product and the company were so helpful and quick to respond to any questions. Would definitely order from them again.
August 21, 2019
Unprompted review
Very good quality business cards
Very good quality business cards, exactly as described and as per my design. Very quick and responsive customer service. Would recommend.
August 21, 2019
Unprompted review
Beautiful and unique creations
Beautiful and unique creations, absolutely love these ideas. Unfortunately couldn't use the gift I ordered hense not 5 stars however didn't want to leave a bad review as consumer service was outstanding, tried their best to come to a solution for me and help best they can, just need a new delivery service as both packages I received the packaging was damaged and one of the idems was damaged.
August 16, 2019
Unprompted review
Didnt expect to be severely delayed by…
Didnt expect to be severely delayed by pointless approvals and emails. Only for the delivery address not to be amended as requested, ruined a gift due to delays.
August 12, 2019
Unprompted review
Recent purchase
Had to email as order hadn't arrived but as soon as I had done this a replacement was sent out to me which arrived within 2 days. Item was in excellent condition, really pleased with it. Good job guys!
August 1, 2019
Unprompted review
Have never received the order.
Have never received the order.. ordered a week and a half in advance.. they said would I like another being sent out, after them not telling me it had got lost in the post.. still not received anything and ordered on 18.07.2019 now it’s the 01.08.2019
Please do not order from!
July 31, 2019
Unprompted review
Reply from Pretty Little Creations
Hello Poppy,
We, everyone at Pretty Little Creations team apologize for the unexpected experience. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. Though we can’t fix the past but you have our personal commitment to improve the way our staff serves every customer.
In line we are currently investigating as we are having some issues with some missing orders, we currently working on a plan to get this sorted to stop this happen in the future.
Until then, will a refund will suffice for the unexpected situation?
I had a excellent experience with this…
I had a excellent experience with this company and the email me quick with my concerns and showed me the finish product they are there the whole time
July 29, 2019
Unprompted review
Missing
I was absolutely gutted to not receive my product as promised.
I had ordered a personalised travel mug on the 9th July, we are now the 27th July and I still haven’t received my product.
I was told that a replacement travel mug would be sent out and I still didn’t receive that.
I have been given two tracking numbers with Royal Mail and told the products were lost by Royal Mail.
Royal Mail informed me the product was not sent out correctly, it was on a tracking service but posted in a way which was not very secure, both times.
No form of compensation was offered and refund only provided after me asking for it.
Reading other reviews it seems the same pattern happens.
A product gets ordered, ‘delivered’, not received a replacement is then offered and ‘delivered’ but never received until finally a refund is requested.
How can a company make the product first time and then offer a replacement every time to send again.
I will not be ordering with these again.
July 27, 2019
Unprompted review
Reply from Pretty Little Creations
Hello Sinthu,
We, everyone at Pretty Little Creations team apologize for the unexpected experience. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. Though we can’t fix the past but you have our personal commitment to improve the way our staff serves every customer.
In line we are currently investigating as we are having some issues with some missing orders, we are currently working on a plan to get this sorted to stop this happen in the future.
Thank you.
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