I made a review about my purchase/experience on 18th April. The AI on their website told me no returns, I assumed since its their AI that it stands. I came here and made a review with one star. They... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jessie has given us amazing customer care service. She really did an amazing job in solving our issue with an order. She is someone who listens to her customers and tries her best to help them out. R... See more
Company replied
Prezzee NZ is not the same as 'Prezzy Card'. Prezzee NZ offer e-gift cards that can be swapped for brand specific gift cards like the Playstation Store and more. You can purchase a Prezzee NZ gift car... See more
Company replied
I had an unforeseen issue which came to light after the purchase of an eGift which essentially made the purchase totally unsuitable. Upon contacting the "help desk" Dee was amazing, understanding and... See more
Company replied
4.3
Excellent
852 reviews
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Took 2hrs to get someone online but…
Took 2hrs to get someone online but took a couple minutes to get sorted finally, so very greatful
August 30, 2025
Unprompted review
Reply from Prezzee NZ
Hi Mark,
Apologies for the long wait. And thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously.
If you need assistance or have suggestions, feel free to contact us. We appreciate your support!
Great service by Ruth Today
Great service by Ruth Today. Easy fix but did it without any issues. Great service 🙂
August 28, 2025
Unprompted review
Reply from Prezzee NZ
Hi Jamie,
Thank you so much for the compliment about Ruth!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
I don’t know how to swap the gift card…
I don’t know how to swap the gift card and I haven’t been able to use anything yet and I think I lost $300. That was everything I paid for. Never again
August 8, 2025
Unprompted review
Reply from Prezzee NZ
Hi Rob,
We’re very sorry to hear about your experience and regret that we didn’t meet your expectations.
We want to make things right. Please contact us directly at help@prezzee.com so we can discuss this matter further and find a positive resolution that addresses your concerns.
Thank you for your understanding and we look forward to hearing from you.
Very easy to use and change to another…
Very easy to use and change to another company
August 7, 2025
Unprompted review
Reply from Prezzee NZ
Hi Hamish! We’re so glad to hear you found the app easy to use and that switching to another company was hassle-free. Thanks for taking the time to share your positive experience; it’s feedback like this that encourages us to keep improving. If you ever need assistance, we’re here to help!
After hours of using the frankly…
After hours of using the frankly useless online site and going around in circles, after and hour and a half of being stuck on the frankly useless phone helpline, I was helped by Nikki, who was very understanding and apologetic (despite my issue in no way being her fault) the five stars only goes to Nikki, I would rate my overall experience with prezee less than 1 in every other aspect. Big thanks to Nikki for resolving my issue in a few minutes. Very helpful. I will not be using this service again, but Nikki made a pretty terrible experience come to an end with quick help. Thanks again.
August 10, 2025
Unprompted review
Reply from Prezzee NZ
Hi Matthew! Thank you for your feedback. We’re sorry for the frustration caused by our online site and phone helpline; this isn’t the service we strive for. We’re glad Nikki could assist you effectively and will share your kind words with her. We hope you’ll consider giving us another chance. If you need further help, please reach out. Thanks again for the 5-star ratings!
Really helpful operator thanks and…
Really helpful operator thanks and appreciated it
August 6, 2025
Unprompted review
Reply from Prezzee NZ
Hi Pardeep,
Thanks for your positive feedback on Prezzee!
We're glad you had a great experience.
Your input helps us improve continuously.
If you need assistance or have suggestions, feel free to contact us. We appreciate your support!
Dianne stayed on the line helping me…
Dianne stayed on the line helping me get my gift card pin. Thank you.
August 5, 2025
Unprompted review
Reply from Prezzee NZ
Hi Liz,
Thank you so much for the compliment about Dianne!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
I was having trGreat Customer Service Experienceouble locating and…
I was having trouble locating and redeeming a Prezzee eGift card that was sent to my email, as it wasn’t appearing in my wallet. Dianne quickly identified the issue and sorted it out efficiently. Really appreciate the prompt and helpful support!
July 31, 2025
Unprompted review
Reply from Prezzee NZ
Hi Joshua,
Thank you so much for the compliment about Dianne ! We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Helpful
Shout out to Andy for all the help I got with what I needed with a quick response
August 4, 2025
Unprompted review
Reply from Prezzee NZ
Hi Chaquan,
Thank you so much for the compliment about Andy ! We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Im so very grateful for the prezzy…
Im so very grateful for the prezzy card, I needed emergency help, and my family overseas could help me via prezzy card, I am forever grateful, thankyou
July 29, 2025
Unprompted review
Reply from Prezzee NZ
Hi there,
Thanks for your positive feedback on Prezzee!
We're glad you had a great experience. Your input helps us improve continuously.
If you need assistance or have suggestions, feel free to contact us. We appreciate your support!
10/10
Easy, quick, clear and simple ! Nikki was super helpful, great service !
August 2, 2025
Unprompted review
Reply from Prezzee NZ
Hi, there! Thank you so much for your kind words! We're thrilled to hear that Nikki was able to provide you with exceptional service. We strive to make every experience easy and enjoyable. Looking forward to serving you again soon!
Very helpful and smooth process from…
Very helpful and smooth process from Princess thank you
August 1, 2025
Unprompted review
Reply from Prezzee NZ
Hi Nicholas, thank you for your kind words! We’re thrilled to hear that Princess made the process helpful and smooth for you. She’s a star! If you ever need assistance again, we’re here for you. Have a wonderful day.
Jheraldine Lee great service
Jheraldine Lee Mayamaya Did an awesome job sorting out my prezee account issue. She was efficient and sorted out my problem with patience and understanding. She’s great at her job!
August 1, 2025
Unprompted review
Reply from Prezzee NZ
Hi there!
Thank you so much for the compliment about Jheraldine Lee!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Made sure I didn’t end the chat unhappy…
Made sure I didn’t end the chat unhappy and done all she could to help very thankful
July 29, 2025
Unprompted review
Reply from Prezzee NZ
Hi Eliza,
Thank you for your kind words about Prezzee! We’re thrilled you're pleased with our service. Your feedback motivates our team to continue doing our best. If you need assistance or have more to share, we're here to help.
Thanks again for your support!
Jil from Prezzee was fantastic—she…
Jil from Prezzee was fantastic—she quickly resolved my issue and made the whole process easy. Really appreciated her help!”
July 29, 2025
Unprompted review
Reply from Prezzee NZ
Hi, Janeen! Thank you so much for your wonderful feedback! We're thrilled to hear that Jil provided fantastic service and made the process easy for you. Your appreciation means a lot to us, and I’ll be sure to pass along your kind words to her. If you need any more assistance, don’t hesitate to reach out.
tried over half a dozen times to buy a…
tried over half a dozen times to buy a gift card, through multiple payment methods, even contacting my bank in case they were the problem but still can't buy a card! I've contacted support & waited so long but still they have no idea how to help.. such a waste of my time to try & give money away!!
July 28, 2025
Unprompted review
Reply from Prezzee NZ
Hi there,
Thank you for bringing this Order Issue to our attention. We take your feedback seriously and are actively working to resolve these issues promptly.
We appreciate your comments and time already invested perhaps to assist us in reviewing what’s gone wrong here, could you share a ticket number? Alternatively, contact us back via help@prezzee.com.
We checked our ticketing system and unfortunately, none of your details matched here on our end.
We would like to get to the bottom of this for you.
Your response is highly appreciated.
Shout out to Rita Baking for your…
Shout out to Rita Baking for your customer service from lastnight to today you were cool calm and collective and put up with my attitude even though you didnt deserve but you came through for me i hope your day and every other day is awsome Have a great one
July 21, 2025
Unprompted review
Reply from Prezzee NZ
Hi Arcadia! Thank you for sharing your experience! We're delighted to hear that Rita was able to provide exceptional service, keeping her cool throughout. We appreciate your understanding and kind words. We'll definitely pass along your shout-out to Rita. If you ever need further assistance, don't hesitate to reach out. Have a great day.
i didn't receive my gift card from zip
i didn't receive my gift card from zip pay and Rita from Prezzee had helped me get it sorted ASAP! 10/10 service :)
July 22, 2025
Unprompted review
Reply from Prezzee NZ
Hi Hope! Thank you for your wonderful feedback! We’re delighted to hear that Rita was able to quickly sort out the issue for you. Your satisfaction is our top priority, and we're thrilled to know you received 10/10 service. If you need any more assistance, please don't hesitate to reach out.
Great Communication And Speedy Resolution
Spoke with a Team Member named Angel about a Gift Card Issue and the problem was resolved very quickly and easily!
July 22, 2025
Unprompted review
Reply from Prezzee NZ
Hi Taya! Thank you for your fantastic feedback! We're thrilled to hear that Angel provided you with excellent communication and a speedy resolution. We're glad your issue was resolved quickly and easily. If you need any more assistance, please don't hesitate to reach out.
My experience was very good
My experience was very good,
5/5 customer service.
Shout out to Tommy Omar for handling my problem and finding a solution.
Your work is highly appreciated and noticed !
July 22, 2025
Unprompted review
Reply from Prezzee NZ
Hi Serena! Thank you for your fantastic feedback! We're thrilled to hear about your positive experience and that Tommy provided exceptional service. We'll be sure to pass along your kind words to him. If you need further assistance, please don't hesitate to reach out.
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