I made a review about my purchase/experience on 18th April. The AI on their website told me no returns, I assumed since its their AI that it stands. I came here and made a review with one star. They... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
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Jessie has given us amazing customer care service. She really did an amazing job in solving our issue with an order. She is someone who listens to her customers and tries her best to help them out. R... See more
Company replied
Prezzee NZ is not the same as 'Prezzy Card'. Prezzee NZ offer e-gift cards that can be swapped for brand specific gift cards like the Playstation Store and more. You can purchase a Prezzee NZ gift car... See more
Company replied
I had an unforeseen issue which came to light after the purchase of an eGift which essentially made the purchase totally unsuitable. Upon contacting the "help desk" Dee was amazing, understanding and... See more
Company replied
4.3
Excellent
852 reviews
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Thankyou for the $50 prezzie card
Thankyou for the $50 prezzie card
September 7, 2025
Unprompted review
Reply from Prezzee NZ
Hi Debbie, we're thrilled to hear you're delighted with the $50 Prezzee eGift card. We hope you enjoy making the most of it. Should you need any assistance, don't hesitate to reach out; our team is always here to help. Team Prezzee!
I don't like that when you buy prezze…
I don't like that when you buy prezze online and not in a card form there aren't alot of options to use the card. The options that are there are actually useful. I also think you need groceries one woolworths would be grate but getting new world or paknsav would also be so helpful to alot of people
September 20, 2025
Unprompted review
Reply from Prezzee NZ
Hi Julia,
Thank you for sharing your feedback.
We understand your concern about the limited redemption options when purchasing a Prezzee eGift Card online. While the current selection does include some useful choices, we truly appreciate your suggestion to expand into grocery retailers like Woolworths, New World, and PAK'nSAVE. Your input helps us improve and better serve our customers.
If you’d like to discuss your experience further or if there’s anything we can do to address your concerns, we’ve also reached out to you via Trustpilot for additional support. Please feel free to respond there if you need more help.
Thank you again for taking the time to share your thoughts.
Novie was exceptionally good
Novie was exceptionally good. Thank you so much for helping me out.
October 2, 2025
Unprompted review
Reply from Prezzee NZ
Hi Ruby, we're thrilled to hear that Novie provided such exceptional assistance! Thank you for sharing your experience, and we're glad we could help you out. If you need anything else, feel free to reach out!
Chysel from prezzee helped me with my…
Chysel from prezzee helped me with my request to change my phone number on my account after I had trouble logging in, thanks Chysel.
September 28, 2025
Unprompted review
Reply from Prezzee NZ
Hello
Thank you so much for the compliment about Chysel !
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Thank you Rhaven!
If I was rating this earlier in the week it would have easily been zero stars...
I was gifted a card from my company, but when I opened the gift card it automatically locked into the last store I had purchased from. Not the end of the world - except that card didn’t work, I got to the checkout, put the card details in and was told the card had zero credit.
I tried the online “Chat” option over the weekend and patiently waited about 30 minutes while they worked through 70+ people ahead of me. When I finally got through, I explained that the card wasn’t working. Unfortunately, I didn’t get anywhere... they weren’t sure why and told me to contact the retailer. At that point I gave up, feeling frustrated.
A few days later I received one of those “How did we do?” emails. Thinking nothing would come of it, I bluntly replied that I hadn’t been helped and didn’t think anything would come from it... To my surprise, I got a reply from Rhaven, who went above and beyond to help. They listened, made it simple, and after a few emails back and forth, just issued me a new card while removing the faulty one.
The help was greatly appreciated, and it was such a relief to have someone who actually listened and fixed things without any hassle. Thank you so much, Rhaven! 😊
September 24, 2025
Unprompted review
Reply from Prezzee NZ
Hi Courtney, thank you for sharing your experience! We're sorry for the initial frustrations you faced, but are thrilled to hear that Rhaven turned things around for you. It's great to know she was able to resolve the issue efficiently. We'll be sure to pass on your appreciation to her.
Was a great and fast experience
Was a great and fast experience - agent was very helpful and got my issue sorted and done so very quickly so I could access my account.
September 20, 2025
Unprompted review
Reply from Prezzee NZ
Hi Roimata,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
I had been trying for 12 hours trying…
I had been trying for 12 hours trying to get a refund to no avail until I got PrincessC she was amazing had the refund sorted in mere minutes thank you so very much
September 17, 2025
Unprompted review
Reply from Prezzee NZ
Hi Sheena, thank you for sharing your experience! We're thrilled to hear that PrincessC was able to resolve your refund issue so quickly after your initial challenges. We'll make sure to pass along your kind words to her. If there's anything else you need, don't hesitate to reach out!
Jhuniel Teves was very kind
Jhuniel Teves was very kind, helpful for me, and had heaps of patience. If I have another issue with prezze I genuinely hope I can request Jhuniel for customer support again 👌
September 13, 2025
Unprompted review
Reply from Prezzee NZ
Hi Shuvam, thank you for your wonderful feedback! We're delighted to hear that Jhuniel provided such kind, helpful, and patient support. We'll certainly pass on your appreciation to Jhuniel. If you ever need assistance again, we'll do our best to connect you with them. Thank you for choosing Prezzee! 👌
Reply from Prezzee NZ
Thank you for your feedback! We're glad to hear that you found the service helpful and complete. If you have any further comments or need additional assistance, please feel free to reach out. We're here to help!
Marrian is amazing she understand my…
Marrian is amazing she understand my complaint and acted quickly.
thank you Marrian
September 13, 2025
Unprompted review
Reply from Prezzee NZ
Hi Beverly,
Thank you so much for your kind words! We're thrilled to hear that Marrian was able to understand your concern and respond swiftly. We’ll be sure to pass along your appreciation, she’ll be delighted to know she made a difference.
We’re grateful you took the time to share your experience, and we’re always here if you need anything else.
Thank you Novie
Thank you Novie. Your help was very much appreciated
September 12, 2025
Unprompted review
Reply from Prezzee NZ
Hi Jayde,
Thank you so much for the compliment about Novie! We are so pleased to hear that they could help you properly. Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Quick response via email
Quick response via email, Sandra promptly solved my problem!
September 11, 2025
Unprompted review
Reply from Prezzee NZ
Hi Shannon, thank you for your feedback! We're thrilled to hear that Sandra was able to solve your problem quickly and efficiently via email. If you have any more questions or need further assistance, feel free to reach out. We're here to help!
Great customer service.
September 9, 2025
Unprompted review
Reply from Prezzee NZ
Hi Naeeni,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously.
If you need assistance or have suggestions, feel free to contact us. We appreciate your support!
It has a lot of brands to swap
It has a lot of brands to swap. Easy to handle and with app to view the balance which I always failed to track from other gift card. Love it
September 7, 2025
Unprompted review
Reply from Prezzee NZ
Hi, Kymmie! Thank you for your fantastic feedback! We're delighted to hear that you find our selection of brands, ease of use, and app features helpful, especially in tracking your gift card balance. Your satisfaction is our priority, and we're thrilled to make your experience even more enjoyable. If you have any suggestions or need further assistance, feel free to reach out. We appreciate your support!
Great service.
Great service.
I had correspondence with Joy and Jheraldine.
Both we friendly, fast and efficient.
I felt like I was treated as a human not just another number.
Thanks heaps
September 7, 2025
Unprompted review
Reply from Prezzee NZ
Hi Tui,
Thank you so much for the compliment about Jheraldine!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Maged was fantastic in getting my issue…
Maged was fantastic in getting my issue solved quickly and with no fuss at all. They are credit to your team.
September 5, 2025
Unprompted review
Reply from Prezzee NZ
Hi Charlie,
Thank you so much for your kind words!
We’re thrilled to hear that Maged was able to resolve your issue quickly and seamlessly. Delivering efficient, hassle-free support is exactly what we strive for, and it’s wonderful to know Maged delivered just that. We’ll be sure to pass along your feedback, they truly are a valued member of our team!
If there’s anything else we can assist you with, we’re always here to help.
took me thru step by step to fix the…
took me thru step by step to fix the issue
September 8, 2025
Unprompted review
Reply from Prezzee NZ
Hi Jason,
Thank you for your feedback!
We're so glad to hear that our team was able to guide you through the issue step by step. Providing clear and supportive assistance is something we truly value, and it's great to know it made a difference for you. If you need any further assistance, let us know.
Thanks again for your support!
Thanks to Ruth
Thanks to Ruth I was able to fix my problem thank you Ruth
September 6, 2025
Unprompted review
Reply from Prezzee NZ
Hi Hemi, thank you for sharing your experience! We're thrilled to hear that Ruth was able to assist you effectively. I'll be sure to pass along your kind words to her. If you have any more questions or need further assistance, feel free to reach out!
Jin was very helpful and trusted…
Jin was very helpful and trusted excellent service and very professional appreciate there time and effort trying to resolve an issue for me
September 3, 2025
Unprompted review
Reply from Prezzee NZ
Hi, Jesse! Thank you so much for your kind words about Jin! We're delighted to hear that you found the service helpful, professional, and trustworthy. We appreciate your acknowledgment of the time and effort put into resolving your issue. Your feedback encourages us to continue delivering excellent service!
Great customer service
Great customer service, thank you Marco. I purchased the incorrect card/currency and Marco helped me sort it out straight away.
September 2, 2025
Unprompted review
Reply from Prezzee NZ
Thank you so much for your kind words, Maria! We’re thrilled to hear that Marco was able to assist you quickly and efficiently. At Prezzee, we’re committed to providing excellent customer service, and it’s always rewarding to hear when we’ve made a positive impact. If you ever need further assistance, please don’t hesitate to reach out. We’re here to help!
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