I made a review about my purchase/experience on 18th April. The AI on their website told me no returns, I assumed since its their AI that it stands. I came here and made a review with one star. They... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Jessie has given us amazing customer care service. She really did an amazing job in solving our issue with an order. She is someone who listens to her customers and tries her best to help them out. R... See more
Company replied
Prezzee NZ is not the same as 'Prezzy Card'. Prezzee NZ offer e-gift cards that can be swapped for brand specific gift cards like the Playstation Store and more. You can purchase a Prezzee NZ gift car... See more
Company replied
I had an unforeseen issue which came to light after the purchase of an eGift which essentially made the purchase totally unsuitable. Upon contacting the "help desk" Dee was amazing, understanding and... See more
Company replied
4.3
Excellent
852 reviews
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Good customer service
Jin (customer service on the phone) is very helpful with my issue and concern. Was sorted in just a couple of minutes.
November 5, 2025
Unprompted review
Reply from Prezzee NZ
Hi Emil,
Thank you so much for the compliment about Jin ! We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
handy
great place to store your cards service is great if you have an issue
November 1, 2025
Unprompted review
Reply from Prezzee NZ
Hi Robert,
Thank you for your kind words about Prezzee!
We’re thrilled you're pleased with our service. Your feedback motivates our team to continue doing our best.
If you need assistance or have more to share, we're here to help.
Thanks again for your support!
Do not bother with this company, just gift cash.
Was gifted a Prezzee card but I cannot create an account due to verification texts not coming through. I tried via website, via app, via 2 laptops and 3 different phones (different network, both Android and iOS), all failed. Been trying to get it resolved for over a week, to no avail. $200 card down the drain. Do not bother with this company, just gift cash and avoid the headache.
October 24, 2025
Unprompted review
Reply from Prezzee NZ
Hi there,
Thank you for sharing your experience, and we're truly sorry for the trouble you've encountered. We want to ensure you can use your Prezzee card without any issues. One of our support team members will reach out to you shortly to assist further and resolve this matter. Your feedback is invaluable to us, and we're committed to making it right.
I brought the wrong type of Prezzee…
I brought the wrong type of Prezzee card, I emailed customer support was hooked up with Thoncy who assisted me with my refund process, very helpful, quick responses every time. Thank you Thoncy.
October 25, 2025
Unprompted review
Reply from Prezzee NZ
Hi David, thank you for your feedback! We're delighted to hear that Thoncy provided swift and helpful assistance with your refund process. Your satisfaction is our priority, and it's wonderful to know Thoncy met your expectations. We'll be sure to pass on your appreciation!
Easy to use
Easy to use. Only downside was I couldn’t spend the $2 left on the card. But Algd
October 10, 2025
Unprompted review
Reply from Prezzee NZ
Hi Suzy, thank you for your feedback! We're delighted to hear that you found our service easy to use. We understand the concern about the remaining balance on your card, and we appreciate your understanding. Your insights are valuable to us as we continue to enhance our offerings!
it was a complicated issue
it was a complicated issue and the agent pushed through to find the answer
October 28, 2025
Unprompted review
Reply from Prezzee NZ
Hi Saarg, thank you for your feedback! We're thrilled to hear that our agent was able to navigate through the complexity of the issue and find a solution for you. Your satisfaction is our priority, and we appreciate your recognition of our dedication!
Ethan was very helpful in assisting me…
Ethan was very helpful in assisting me and I am very grateful for the quick response and outstanding customer service
October 28, 2025
Unprompted review
Reply from Prezzee NZ
Hi Jermo,
Thank you so much for the compliment about Ethan!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
The AI chatbot is useless but the real…
The AI chatbot is useless but the real customer service (Ma Cojo) had been very helpful, promptly resolved my issue with login.
October 28, 2025
Unprompted review
Reply from Prezzee NZ
Hi EL,
Thank you so much for the compliment about Ma Cojo!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Ma cojo was very helpful and prompt!
October 27, 2025
Unprompted review
Reply from Prezzee NZ
Hi Cory,
Thank you so much for the compliment about Cory!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
He was so helpful on the phone to help…
He was so helpful on the phone to help me to find my account!
October 24, 2025
Unprompted review
Reply from Prezzee NZ
Hi Bo,
Thank you for your kind words about Prezzee!
We’re thrilled you're pleased with our service. Your feedback motivates our team to continue doing our best.
If you need assistance or have more to share, we're here to help.
Thanks again for your support!
Great exsperaince helped easily with…
Great exsperaince helped easily with my problem with in minutes.
October 23, 2025
Unprompted review
Reply from Prezzee NZ
Hi Hedley,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Reply from Prezzee NZ
Hi Claire,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Reply from Prezzee NZ
Hi AV,
We’re very sorry to hear about your experience and regret that we didn’t meet your expectations.
We want to make things right. Please contact us directly at help@prezzee.com so we can discuss this matter further and find a positive resolution that addresses your concerns.
Thank you for your understanding and we look forward to hearing from you.
Terrible experience
I've been trying to get my card swapped for one I can use in NZ and Prezzee are not helping at all. Keep stalling and fobbing me off with AI. I would never recommend Prezzee. Thieving scamming crooks.
September 18, 2025
Unprompted review
Reply from Prezzee NZ
Hi Lee,
Thank you for taking the time to share this with us. Your feedback is crucial and we are dedicated to making improvements based on your input.
We responded to your existing inquiry 2915659 for further assistance.
Thanks for helping us improve.
Reply from Prezzee NZ
Hi there,
Thank you for your kind words about Prezzee!
We’re thrilled you're pleased with our service. Your feedback motivates our team to continue doing our best.
If you need assistance or have more to share, we're here to help.
Thanks again for your support!
Good customer Service!
October 13, 2025
Unprompted review
Reply from Prezzee NZ
Hi John,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Chysel was very helpful and quick to…
Chysel was very helpful and quick to solve login issue.
October 10, 2025
Unprompted review
Reply from Prezzee NZ
Hi Stevie,
Thank you so much for the compliment about Chysel!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Jin was really helpful in resolving my…
Jin was really helpful in resolving my query.
October 9, 2025
Unprompted review
Reply from Prezzee NZ
Hi Chanelle, thank you for your feedback! We're glad to hear Jin was able to help resolve your query.
I was helped immediately no fuss asked…
I was helped immediately no fuss asked for info provided info issue sorted immediately within less then 10mins great service beast so far online
October 7, 2025
Unprompted review
Reply from Prezzee NZ
Hi Alana,
Thank you for your kind words about Prezzee!
We’re thrilled you're pleased with our service. Your feedback motivates our team to continue doing our best.
If you need assistance or have more to share, we're here to help.
Thanks again for your support!
A very pleasant experience and I now…
A very pleasant experience and I now understand about the swapping- thank you
October 5, 2025
Unprompted review
Reply from Prezzee NZ
Hi Sandra,
Thank you so much for your kind review! We're delighted to hear you had a pleasant experience and that the swapping process is now clear. If you ever need help or have questions in the future, we're always here for you.
Enjoy your gift card, and thanks again for choosing Prezzee!
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