I had made a mistake on sending an egift card. JHERALDINE was very helpful and corrected the mistake efficiently. Only negative was that the connection was poor and I had to keep having to ask the c... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had an issue with a wrongly placed order and spoke to the customer service agent Angel who was extremely helpful and resolved everything quickly. The issue was my mistake so really grateful for the... See more
Company replied
Prezzee is a quick and convenient way to buy and send a gift to those people for whom you don’t know exactly what to buy but know the sort of things they like, if you see what I mean. Living far away... See more
Company replied
I was unable to receive an OTP to access my gift card. Jerry was immediately very helpful and knew exactly what to do. He was polite, professional and quickly assisted me to access my account within... See more
Company replied
Company details
Written by the company
With digital gift cards from hundreds of top retailers such as Nike, ASOS or the Prezzee Smart Gift Card for any retailer, Prezzee makes gift giving a breeze. Personalised gifts don't have to be hard. No hidden fees, send instantly or schedule delivery and no more lost gift cards with the Prezzee wallet to keep them handy to use at any time.
Contact info
212 Mappin House, 4 Winsley Street, W1W 8HF, London, United Kingdom
- +44 11439 22207
- help@prezzee.co.uk
- prezzee.uk
4.3
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Youssef was incredible
Youssef was incredible, swift and very easy to speak to.
July 5, 2026
Unprompted review
Reply from Prezzee UK
Hi Stacy,
Thank you so much for the compliment about Youssef!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Confusing app
How confusing can this app be!! Struggled twice to use my gift card. The app is slow and disfunctional. Trying to check my balance was a joke. Id not recommend these gift cards simply because their confusing and misleading through the app.
July 4, 2026
Unprompted review
Reply from Prezzee UK
Thank you for your feedback, and we’re sorry for the frustration you experienced using your gift card and checking your balance. We appreciate your comments and will share them with our team as we work to improve the app. If you still need help, our support team is available 24/7.
Undelivered gift card
After buying a gift card three weeks ago I'm still waiting for it to be received by the recipient to use after over a dozen attempts by email and chat of which they show interest at first then it dwindles down to repeat auto messages saying it's now been sent when it hasn't , very poor after sales service when things they do go wrong , won't be using them ever again
June 14, 2026
Unprompted review
Reply from Prezzee UK
Hi Ken,
Thank you for your feedback. We're truly sorry to hear about your experience and understand how disappointing and frustrating it must be to wait three weeks for a gift card to be received, especially after making multiple attempts to contact us and not feeling that your concerns were being properly addressed.
We appreciate you taking the time to share your experience, and we sincerely regret the inconvenience this situation has caused.
We have sent an email to your existing support ticket #3551596 with further assistance and information regarding your gift card delivery. Please check your inbox, including your spam or junk folder, for our latest update.
We value your patience and would like the opportunity to make this right. Please reply directly to ticket #3551596 if you have any further questions, and our team will continue to assist you.
From a frustrated day with uber quickly…
From a frustrated day with uber quickly resolved with prezzee
July 2, 2026
Unprompted review
Reply from Prezzee UK
Hi Debbie, we’re sorry to hear your day got off to a rough start, but we’re so glad Prezzee could help turn things around. It means a lot to know we could make your day a little easier. Thank you for sharing your experience with us.
Clairevly was very helpful and sorted…
Clairevly was very helpful and sorted out my issue kind and understanding. Nothing was any trouble thank you
July 2, 2026
Unprompted review
Reply from Prezzee UK
Hi there,
Thank you for your kind feedback. I'm delighted to hear that Clairevly was able to resolve your issue and provide helpful, understanding support throughout the process. We truly appreciate you taking the time to share your experience. I will make sure your recognition is passed on to Clairevly.
Thank you for choosing our support team, and please don't hesitate to reach out if you need any further assistance.
I had made a mistake on sending an…
I had made a mistake on sending an egift card. JHERALDINE was very helpful and corrected the mistake efficiently.
Only negative was that the connection was poor and I had to keep having to ask the chat bot to reconnect me to support. Otherwise would have been 5 stars.
July 2, 2026
Unprompted review
Reply from Prezzee UK
Hi, Shak! Thank you for taking the time to share your feedback. We're delighted to hear that Jheraldine was able to efficiently correct the mistake with your eGift Card and provide the support you needed. We'll be sure to pass along your kind words to her.
We also appreciate your feedback about the connection issues during your chat experience. We're sorry for the inconvenience of having to reconnect multiple times, and we'll share your comments with the appropriate team as we continue working to improve our service. Thank you for your patience, and we appreciate your support!
Quick response
Quick response, very helpful advisor sorted me issue really appreciated
July 1, 2026
Unprompted review
Reply from Prezzee UK
Hi Chris,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Reply from Prezzee UK
Hi Anthony,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Great customer service
Customer service agent Arlyn was very helpful and dealt with my problem quickly.
June 30, 2026
Unprompted review
Reply from Prezzee UK
Hi Jan,
Thank you for your kind feedback!
We’re delighted to hear that Arlyn was able to assist you so quickly and effectively. We’ll be sure to pass on your appreciation to her, she’ll be thrilled to know her efforts made a positive difference.
If you need any further assistance, please don’t hesitate to get in touch.
I got intouch with customer care.Her…
I got intouch with customer care.Her name was Rita.She was very helpful and solved my issue promptly and was very very polite and reassuring.Thankyou Rita so much for being very helpful.
June 30, 2026
Unprompted review
Reply from Prezzee UK
Hi there,
Thank you so much for the compliment about Rita!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
After a long frustrating time
After a long frustrating time, far to long, trying to get a voucher resent, due to my error I admit! John finally brought resolve to the problem, thankfully.
June 28, 2026
Unprompted review
Reply from Prezzee UK
Hi there,
Thank you for your feedback, and we truly appreciate your patience throughout the process.
We’re sorry to hear that it took longer than expected to resolve the issue, but we’re glad that John was able to assist and bring it to a positive outcome for you.
Your understanding means a lot to us, and we’ll continue working to improve our response times and overall experience.
Very fast response.
Very fast response and solved my problem without delay.
June 28, 2026
Unprompted review
Reply from Prezzee UK
Hi Brian,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
The best
The best! They helped me so quick which relieved my anxiety! I really thought for a minute I’d lost £100 putting in the wrong email address in for my gift card.
Prezzie customer care were amazing!
I got my gift card sent to MY email. Problem solved!
June 28, 2026
Unprompted review
Reply from Prezzee UK
Hi Zoe,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Really really helpful and answered all…
Really really helpful and answered all my questions in no time at all.
Very professional and helpful
June 22, 2026
Unprompted review
Reply from Prezzee UK
Hi Marie, thank you so much for your wonderful 5-star review! We are thrilled to hear that our team was able to provide you with quick, professional, and helpful support. Your kind words truly mean a lot to us and inspire our team to keep delivering the best experience possible. We look forward to serving you again. Team Prezzee!
Reply from Prezzee UK
Hi Devi,
Thank you so much for your kind feedback! We’re really glad to hear that you’re satisfied with the support you received.
If you ever need any assistance in the future, please don’t hesitate to reach out, we’re always here to help.
Wishing you a wonderful day ahead!
All good xxx
June 25, 2026
Unprompted review
Reply from Prezzee UK
Hi Jason,
Thank you for your review! 😊 We're so glad to hear everything went well. We appreciate your support and thank you for choosing Prezzee! 💜
Perfect customer service
Perfect customer service, helped me get access to my account after i had my old number and could not receive code to sign in.
June 24, 2026
Unprompted review
Reply from Prezzee UK
Hi Andreia
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
I spoke to Jessa on the phone and she…
I spoke to Jessa on the phone and she was extremely helpful and resolved my issues within minutes. Definitely recommend prezzee it’s an interesting app everyone would love to.
June 24, 2026
Unprompted review
Reply from Prezzee UK
Hello Yasemin,
Thank you so much for the compliment about Jessa.
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Customer Services success
Asmaa did an excellent job in helping me load an e-card.. I was a bit tricky l
Thank you Customer Services Prezzee
June 23, 2026
Unprompted review
Reply from Prezzee UK
Hi Dave,
Thank you so much for the compliment about Asmaa!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Andy was so much help he sorted the…
Andy was so much help he sorted the issue quick and efficient
June 21, 2026
Unprompted review
Reply from Prezzee UK
Thank you for your amazing feedback! We're glad to hear that Andy was able to sort out your issue quickly and efficiently. If you need further assistance, feel free to reach out!
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