I had made a mistake on sending an egift card. JHERALDINE was very helpful and corrected the mistake efficiently. Only negative was that the connection was poor and I had to keep having to ask the c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had an issue with a wrongly placed order and spoke to the customer service agent Angel who was extremely helpful and resolved everything quickly. The issue was my mistake so really grateful for the... See more
Company replied
Prezzee is a quick and convenient way to buy and send a gift to those people for whom you don’t know exactly what to buy but know the sort of things they like, if you see what I mean. Living far away... See more
Company replied
I was unable to receive an OTP to access my gift card. Jerry was immediately very helpful and knew exactly what to do. He was polite, professional and quickly assisted me to access my account within... See more
Company replied
Company details
Written by the company
With digital gift cards from hundreds of top retailers such as Nike, ASOS or the Prezzee Smart Gift Card for any retailer, Prezzee makes gift giving a breeze. Personalised gifts don't have to be hard. No hidden fees, send instantly or schedule delivery and no more lost gift cards with the Prezzee wallet to keep them handy to use at any time.
Contact info
212 Mappin House, 4 Winsley Street, W1W 8HF, London, United Kingdom
- +44 11439 22207
- help@prezzee.co.uk
- prezzee.uk
4.3
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Their patience and quick responses made…
Their patience and quick responses made my experience with them positive. They communicated with me even over the weekend which made feel reassured highly recommend
June 7, 2026
Unprompted review
Reply from Prezzee UK
Hi there,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
There was a delivery issue with delivering to a mobile number
There was a delivery issue with the Prezzee UK gift card I bought from Australia, after the chat bot connected me to the help desk it was sorted out within a few minutes and the gift card delivered. Great service!
June 7, 2026
Unprompted review
Reply from Prezzee UK
Hi Lelanie,
Thank you for your kind words about Prezzee!
We’re thrilled you're pleased with our service. Your feedback motivates our team to continue doing our best.
If you need assistance or have more to share, we're here to help.
Thanks again for your support!
Absolutely brilliant had help really…
Absolutely brilliant had help really fast I sent a gift card to wrong email and got sorted out with in a few minutes excellent service
June 6, 2026
Unprompted review
Reply from Prezzee UK
Hi Kingflame,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Bardzo szybko odnalazla moja skasowana…
Bardzo szybko odnalazla moja skasowana gift cart
June 5, 2026
Unprompted review
Reply from Prezzee UK
Hi there,
Thank you for your review!
We’re pleased that we were able o quickly locate your deleted gift card. Providing fast and helpful support is very important to us.
If you need any further assistance, we’re always here to help!
Dziękujemy za Twoją opinię!
Cieszymy się, że udało nam się szybko odnaleźć Twoją skasowaną kartę podarunkową. To dla nas bardzo ważne, aby zapewniać sprawną i pomocną obsługę.
Jeśli będziesz potrzebować dalszej pomocy, zawsze jesteśmy do dyspozycji!
Such a useful and easy way to gift…
Such a useful and easy way to gift others. Quick to arrange, easy to use app and the customer services was great too in resolving an error I had made.
June 3, 2026
Unprompted review
Reply from Prezzee UK
Hi J. Jabs
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Reply from Prezzee UK
Hi Neil,
Thank you so much for the compliment about Jovy!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Angel was really helpful and solved my…
Angel was really helpful and solved my problem.
June 3, 2026
Unprompted review
Reply from Prezzee UK
Hi Wendy,
Thank you for your kind review! We're delighted to hear that Angel was able to help and resolve your issue. We'll be sure to pass your feedback along to them. We appreciate your support and are glad we could provide a positive experience.
I experienced a problem with a gift…
I experienced a problem with a gift card and it was sorted out quickly by the staff member associated with this review.
Many thanks
June 3, 2026
Unprompted review
Reply from Prezzee UK
Hi Ed,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
The person I spoke to yousseff he was…
The person I spoke to yousseff he was lovely had a conversation with me why he was sorting the problem and fixed it straight away was a lovely man and I managed to get my gift card back :)
June 2, 2026
Unprompted review
Reply from Prezzee UK
Hi Charl,
Thank you so much for your wonderful feedback! We're delighted to hear about your positive experience with Yousseff. It’s great to know he was able to resolve your issue quickly while making the process enjoyable with a friendly conversation.
We’ll be sure to pass along your kind words to him, I’m sure it will mean a lot. We're also really pleased we could help you get your gift card back!
If you ever need anything else, please don’t hesitate to reach out.
Disappointed
I'd give it 0 stars if I could.
Sent a gift card which was invalid when the recipient went to spend it.
Spent two hours on chat trying to resolve the issue. Chat kept dropping out every time they asked for screenshots. Wouldn't resolve the issue without speaking to tech support, business partners, brand partners.
Really disappointing. Wouldn't buy as a gift again as they're unreliable.
Still not resolved as the chat dropped out AGAIN.
So, nearly two days later, a new gift code has been sent which is still not working and no response to multiple messages. Not inspiring confidence in your competence here
June 2, 2026
Unprompted review
Reply from Prezzee UK
Hi Emma, we’re sorry to hear about your frustrating experience with our gift card service. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience. Your case is currently being investigated under support ticket 3501783 and has been escalated to help ensure a prompt resolution. One of our team members will reach out through your support ticket as soon as we have an update. Thank you for your patience and understanding.
No codes sent to activate
Bought a card and was sent an email with a code to use this took me to Prezzee UK I had to open an account which I did and agree to the terms. I had to tap the bottom and use a code which they has sent me but they hadn't. I talked to customer support for 2 hours trying things they told me to do. And none of it worked. I asked them to cancel it and said it's against there policy. Now I am stuck with a card I cant use and out of pocket too.
June 2, 2026
Unprompted review
Reply from Prezzee UK
Hi John,
Thank you for taking the time to share this with us. Your feedback is crucial and we are dedicated to making improvements based on your input.
We responded to your existing inquiry 3502228 for further assistance.
Thanks for helping us improve.
A honest review
Ok , so here is a honest review , my encounter with the robot Joy was straight forward, I got put through to a live agent who just didn't respond at all to my query , I went back to Joy the bot and got put back to a live agent Alfred, he dealt with my query quickly and efficiently, my query dealt with in 10minutes 😊, so this five star review is for Alfred , thank you 😊
June 2, 2026
Unprompted review
Reply from Prezzee UK
Hi Lesley,
Thank you so much for the compliment about Alfred!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Resolved my query quickly and…
Resolved my query quickly and efficiently
June 2, 2026
Unprompted review
Reply from Prezzee UK
Hi Roberta,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Quickly sorted
Replied quicker than I expected, issue was pointed out politely considering it was me not looking properly that was the issue.
May 31, 2026
Unprompted review
Reply from Prezzee UK
Hi Janine,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Prezzee agent closed case without…
Prezzee agent closed case without resolving case nor replied to request to resolve issue. Would give 0 stars if could. Terrible service and wouldn't recommend.
June 2, 2026
Unprompted review
Reply from Prezzee UK
Hi Uthayan,
Thank you for taking the time to share this with us. Your feedback is crucial and we are dedicated to making improvements based on your input.
We responded to your existing inquiry (ticket number: 3501618) for further assistance.
Thanks for helping us improve.
Too complicated to access gift
Too complicated to access gift, I have now lost mine due to complexity of account set up. Will ask others to avoid using this service as not straight forward to access gift.
May 19, 2026
Unprompted review
Reply from Prezzee UK
Hi Gabrielle,
Thank you for taking the time to share this with us. Your feedback is crucial and we are dedicated to making improvements based on your input.
We have sent you an email under ticket number 3501757 to provide further assistance and support.
Thanks for helping us improve.
Cannot understand the good reviews
Cannot understand the good reviews. I have spent all last evening and this afternoon trying to either activate my gift card or preferably get a refund and have got nowhere at all.
I am disabled and poor and this gift card was meant to be a one off treat to buy a takeaway to share with visiting family and we were all left with nothing and no help.
So upset.
June 1, 2026
Unprompted review
Reply from Prezzee UK
Hi Clare, we're really sorry to hear about your experience and the inconvenience you've faced. We understand how important this gift card was for you, and it's truly unfortunate that it didn’t work as planned. To resolve this, we’ve located your inquiry under support ticket 3500664, and one of our team members will be reaching out to you shortly to assist you further. We appreciate your patience and are committed to making this right for you. Thank you for bringing this to our attention, and please hang in there while we work to resolve the issue.
Youseff sorted my problem out very…
Youseff sorted my problem out very quickly.
June 1, 2026
Unprompted review
Reply from Prezzee UK
Hi Denise,
Thank you so much for the compliment about Youssef!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Reply from Prezzee UK
Hi Nick,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
very helpful and polite great service.
May 30, 2026
Unprompted review
Reply from Prezzee UK
Hi Ken,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.