Prezzee UK - United Kingdom Reviews 11

Clunky text customer service. Terrible for accessing my need as they didn’t help at all - and I spoke to three different advisors over 40min
I gave up and lost the money

My daughter bought me a £50 Zizzi gift voucher for my birthday, unfortunately I was unable to use it all before its expiry date (why do they need to expire anyway), so I contacted customer services who kindly reinstated the balance for me. I once again used part of the balance, leaving £9.80 on the voucher, which I intended to use on my next visit to Lincoln, however a couple of months later when I checked the balance with the staff at the Lincoln, it showed zero. Moral of the story; don’t buy people vouchers because they are a waste of money.
Reply from Prezzee:

Youssef (Prezzee AU)
Mar 10, 2026, 03:48 GMT+11

Hi Peter,

I have checked the status of your gift card and I do see that it already expired.

I'm afraid there is no exception I can make on our side since we are bounded by the Terms and Conditions of the specific brand, and the expiration they choose.

I recommend you contact the Brand directly, explain your situation and to possibly request an extension or a transfer to a new card.
Kind Regards,
Youssef
Customer Care Agent
Team Prezzee

What a waste of time, definitely don’t waste your money on a Prezzee voucher for Zizzi.

I had a problem with my Asda gift card through clear pay, Jordan from prezzee was brilliant and rectified this issue for me. I got my gift card redeemed and was able to do my Asda order. Thank you Jordan 🩷

I had a Costa voucher for my sister for her birthday
She could not manage to use even asking at her local Costa
I’ve gone backwards and forwards trying to get refund so I can send something else to my sister
I’ve done Chat line I’ve emailed I’ve been passed from one person to another
Saying yes refund agreed
But at mo seven days no refund
So at mo extremely upset
And writing this to say they go through motions of a refund but no show
So just be careful of this site I’m sure I can’t be on my own
But they certainly try you
When all you want is a refund of a voucher they can’t use
Maybe I’m impatient after seven days to exspect it to show at least pending on my bank 🙈

Excellent service very patient and professional known them a many years. Nice people and a big thanks to Maged

I was having problems placing an order using a gift card. I spoke with Kahina and she was extremely helpful. She checked what gift card I was trying to use, and explained how to successfully redeem the gift card. Thank you Kahina for all your help. Can’t fault this customer
Service advisor.

This site has a low trust score on
scam-detector.com
I could not get past the chat bot Joy when having trouble with claiming a voucher sent to me. Then the site played me an insulting poem. I suspect this site has been hacked. I would not trust it with any personal information. Make sure this site does not use the same password as any other site.
I've tried the email below but am getting nowhere. This seems to be a very dodgy outfit.
Ticket number is #2464199 which Prezzee has told me has been closed as resolved. I am sure they are very happy to just keep the money and close the ticket. Please avoid this outfit.

Anna canoy (prezzee) was so helpful. She sort out my issue about gift card.

I really appreciate her keep up the good work 👌

The unwrapped box was not working Ross went the extra mile and put it right.

Thanks

Rosss

A great app for sending a gift voucher nation wide direct to the recipients mobile or email.
Safe and secure.