Pride & Pinion Reviews 874

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and extensive knowledge, making the watch-buying and selling processes smooth and enjoyable. Many people highlight the excellent service, noting quick replies, efficient handling of requests, and a genuine commitment to providing a positive experience. The quality of the products is frequently mentioned as outstanding, with watches arriving exactly as described and in perfect condition. Reviewers also appreciate the seamless user experience and the reliable delivery service. However, some customers experienced issues with delivery delays, incorrect watch sizing, or receiving the wrong product initially. A few people also noted that promised merchandise was not always included, and some expressed dissatisfaction with the availability of certain watches after inquiring.

What people talk about most

Product

People report positive experiences with product. Many customers praise the watches, describing them as... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the exceptional... See more

User experience

Clients share positive opinions on user experience. Many reviewers describe their interactions as fantastic,... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting quick shipping,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an outstanding experience with this watch company! From start to finish, the service was top-notch. Mark, who handled all my requests and questions, went above and beyond to make sure everything... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service from Mark and nothing was too much trouble. First class watch purchased for a special occasion and could not be happier! Excellent condition, box, papers, free cleaning k... See more

Rated 5 out of 5 stars

Great coms with knowledge and quick replies, the pieces themselves were as described and delivered in a perfect condition. Didn't get any merch that was promised but really who needs another tshirt... See more

Rated 5 out of 5 stars

From the moment I first walked through the vault doors in Pride & Pinion I knew I was in great hands. Mark's professionalism and deep knowledge of the industry made the entire watch-buying process an... See more


Company details

  1. Watch Store
  2. Watch Manufacturer
  3. Watch Repair Service

Written by the company

The First Dedicated Luxury Watch Boutique on the Island of Ireland.


Contact info

4.8

Excellent

TrustScore 5 out of 5

874 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 4 out of 5 stars

The deal went smoothly

The deal went smoothly. Px'd some tudors and a date just for a new 2025 skydweller.
Frustratingly . They did throw in loads of merch and a casio for my lad. The watch is lovely and as described.

I would deal with again.

November 14, 2025
Rated 5 out of 5 stars

Excellent service

I had the pleasure of dealing with mark, couldn’t have been a better experience. I wasn’t quite certain on what i wanted Mark made sure i knew all of the options before i committed. he was able to source me the perfect daydate and i couldn’t be happier. Marks knowledge gives you the peace of mind you need when spending a large sum of money. Couldn’t recommend better.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Bought 2 watches off of Pride and…

Bought 2 watches off of Pride and pinion.
Timex Batman and the Tissot gold champagne.

Lovely watches. Dealt with Luke on what’s app. Really sound lad. Give him a pay rise Nico! 😜 definitely come back in the future.

November 10, 2025
Rated 3 out of 5 stars

Great until my watch arrived

Great until my watch arrived! Wasn’t sized correctly so had to take it to a local jeweller at my own expense!! Should have offered to reimburse not give credit. When you’re spending that sort of money a £15 credit note on your next purchase is a little insulting!

November 3, 2025
Rated 5 out of 5 stars

Would definetely recommend!

Would definetely recommend! Got my first watch from Pride & Pinion and I'm delighted by the customer service and of course the watch (Tissot PRX). Sincere thanks to Mark for helping me with the purchase and shipment. Great work!

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

I called in to the shop last week…

I called in to the shop last week knowing exactly what I wanted - got myself a Tissot PRX. Mark sorted me out and was full of craic too.

Call down to the shop and I'm sure he'll tell you all about the story pieces in there!

Thanks Mark, appreciate you!

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service!

First luxury purchase,exactly as described Jordan was excellent throughout my purchase, 24hrs later it was delivered, I can highly recommend pride and pinion!! Thanks again Jordan!!!!

November 20, 2025
Unprompted review
Rated 1 out of 5 stars

Watch not posted still waiting for refund. Now being ghosted by Mark and Nathan

Surprised by the amount of good reviews because my experience has been very different.

I’m still waiting for a refund on a watch that hasn’t been posted to me it’s been more than a month since ordering. I’ve been in contact with Nathan and Mark requesting the refund but now they won’t even respond to my messages.

I just want my money back for a watch I’ve never received and will never have dealings with this company again.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Faultless service

Couldn't have asked for more from the folks at Pride and Pinion.
Phoned the morning that the Casio Outatime watch was released and they reserved one until I could call to collect later in the day.

October 21, 2025
Rated 5 out of 5 stars

Day date 36 yellow

Beyond and above all expectations.. Got me my grail (36mm day date) for literally below market. I assumed it was coming naked because of the low price so was literally amazed when it arrived (correct) box papers and even the swing tag.. 5 stars all the way

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service told Mark what i w

Excellent service from start to finish. After discussing what i had in mind . Mark went above and beyond to deliver a lovely watch and i am delighted with it. Highly recommended and very knowledgeable in his field .

November 10, 2025
Unprompted review

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