Pride & Pinion Reviews 874

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and extensive knowledge, making the watch-buying and selling processes smooth and enjoyable. Many people highlight the excellent service, noting quick replies, efficient handling of requests, and a genuine commitment to providing a positive experience. The quality of the products is frequently mentioned as outstanding, with watches arriving exactly as described and in perfect condition. Reviewers also appreciate the seamless user experience and the reliable delivery service. However, some customers experienced issues with delivery delays, incorrect watch sizing, or receiving the wrong product initially. A few people also noted that promised merchandise was not always included, and some expressed dissatisfaction with the availability of certain watches after inquiring.

What people talk about most

Product

People report positive experiences with product. Many customers praise the watches, describing them as... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the exceptional... See more

User experience

Clients share positive opinions on user experience. Many reviewers describe their interactions as fantastic,... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting quick shipping,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an outstanding experience with this watch company! From start to finish, the service was top-notch. Mark, who handled all my requests and questions, went above and beyond to make sure everything... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service from Mark and nothing was too much trouble. First class watch purchased for a special occasion and could not be happier! Excellent condition, box, papers, free cleaning k... See more

Rated 5 out of 5 stars

Great coms with knowledge and quick replies, the pieces themselves were as described and delivered in a perfect condition. Didn't get any merch that was promised but really who needs another tshirt... See more

Rated 5 out of 5 stars

From the moment I first walked through the vault doors in Pride & Pinion I knew I was in great hands. Mark's professionalism and deep knowledge of the industry made the entire watch-buying process an... See more


Company details

  1. Watch Store
  2. Watch Manufacturer
  3. Watch Repair Service

Written by the company

The First Dedicated Luxury Watch Boutique on the Island of Ireland.


Contact info

4.8

Excellent

TrustScore 5 out of 5

874 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding Purchase Experience with Mark

I recently purchased a Rolex Day-Date from Mark, and the experience was exceptional. He is highly professional and delivered the watch within two weeks, completely hassle-free. The service and communication were outstanding throughout. I’ll definitely be returning to him for future purchases. Highly recommended!

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

I visited the hq this morning and I was…

I visited the hq this morning and I was amazed at the various watches they have in stock. I have an Omega Moon 🌕 Watch and was treated very well by Jonathon and Mark. I have no hesitation in recommending this LOCAL company as they are fantastic to deal with, thanks again chums. Eleven out of ten.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service:

Exceptional service from start to finish. Mark sourced the exact watch I was after in no time and went above and beyond during the handover. I’ll definitely be returning for future business

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

First class service from Mark at Pride & Pinion

Purchased my first watch from Pride & Pinion and it was beyond easy - I saw they had a watch listed that I was interested in for a great price, after confirming a few details via email (that were answered immediately) I completed the purchase and I had the watch in my hand in the UK the following day!

Mark Skinner was absolutely fantastic to deal with, and was kind enough to include an awesome free shirt and stickers - 10/10 service.

Genuinely wouldn't think twice about making a repeat purchase in the future.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Mark sold a watch on consignment for me. Great customer experience, quick process, kept me updated throughout and he got a me a great price for the watch. Definitely will be back!

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Rolex purchase

Bought a Rolex from these guys, the watch was exactly as described, lots of choice if I’d changed my mind, and great service from start to finish,

August 25, 2025
Rated 1 out of 5 stars

AVOID AVOID AVOID!!!

If you’re looking for a watch to celebrate a milestone in life, please look elsewhere. My experience with Pride and Pinion was extremely disappointing. There were problems with sending the watch to me, and when it finally arrived, it had a broken movement—despite their promises that it was in good condition. When I tried to resolve the issue, they didn’t want to return the full amount of my money. The situation got so bad that I even had to contact the police in Belfast to figure out what to do. Based on this experience, I cannot recommend this company to anyone. A lot of dishonesty. Wouldn't trust them again.

July 25, 2025
Pride & Pinion logo

Reply from Pride & Pinion

Hi Greg,

We’re genuinely sorry your experience fell short—especially on a watch meant to mark a milestone. When you let us know (around two weeks after purchase) that the Tudor was running fast, we arranged for it to be returned so our watchmaker could inspect it. We confirmed the issue and apologised.

We then offered three options at no cost to you:
1. a replacement with a newer Tudor we’d just taken into stock,
2. a complimentary service and regulation, or
3. a full refund.

You chose the refund, which has now been completed.

We take honesty and customer care seriously. On the rare occasion something isn’t perfect, our policy is to put it right quickly and fairly—as we’ve done here.

If you’d like to discuss anything further, please contact our Customer Care team via the details on our website and we’ll be happy to help.

— Pride & Pinion Customer Care

Rated 5 out of 5 stars

Professional and Helpful

I asked Luke to source me a watch and I'm very impressed with the professionalism and helpfulness every step of the way. Wouldn't hesitate to use their service in the future.

Thanks again, guys

August 19, 2025
Rated 5 out of 5 stars

Great watch

Great watch, great service. Dealt with Mark, very easy to deal with, quick comms, and all in all a pleasure from start to finish.

Fairly new to the watch world, this is only no 2 but will not hesitate to get back in touch with Pride & Pinion when I’m looking for no 3

September 8, 2025
Unprompted review
Rated 4 out of 5 stars

Good overall

Good overall. Was not aware that watches are sold with maximum number of links in "bracelet". had to pay to get these adjusted. also, delivery was longer than I hoped, considering it was sent from Belfast to Dublin. however, the watch is exactly as described and it was a good price. would I use Pride and Pinion again? 100%

August 8, 2025
Rated 5 out of 5 stars

I had a great experience by my watch

I had a great experience by my watch. The guys have pride and Pinion really looked after me didn’t matter that it was a smaller purchase. They really went above and beyond to make sure that I was happy with what I was buying 10 out of 10.

August 7, 2025
Rated 5 out of 5 stars

Thankyou Mark!

Yesterday I bought my first watch, an omega aqua terra, from Pride and Pinion, and I absolutely love it. Mark, who sold me the watch, was a pleasure to talk to and was extremely helpful. You can tell instantly that he is very passionate about his work, and is not only very knowledgable about watches, but the industry as a whole. The whole experience was outstanding. Many thanks to Mark and the team at Pride and Pinion!

September 3, 2025
Unprompted review
Rated 3 out of 5 stars

Garmin Fenix 8

Pros - Price Match on the item. Friendly staff.
Cons - arranged a time and the staff didn’t show. Bit of a pain with Belfast parking.

July 31, 2025
Rated 5 out of 5 stars

Ciaran’s the man

Patient with my requests and managed to source the ideal watch at the right price. Couldn’t have asked for more.

August 27, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look