Prima Equine Ltd Reviews 87

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We had our first visit from Dan yesterday. He was lovely and really listened to the issue we’ve been having with our current saddle. Dan was very knowledgeable and gave us great advice on what to do... See more

Rated 5 out of 5 stars

Dan Woods was a great saddle fitter. No pressure to buy but he was was very knowledgeable about what was wrong with our old saddle and in coming up with a saddle to suit both our daughter and her hors... See more

Company replied

Rated 5 out of 5 stars

My saddle broke at Blair and had two horses there competing showjumping that shared a saddle. After a rather stressful few hours looking for some help and feeling very stuck, we found Dan who came acr... See more

Rated 5 out of 5 stars

Dan spent a lot of time assessing my horse, discussing history, options, likes and dislikes before we began to try saddles. I never felt any pressure at any time, and felt as though there was never an... See more

Company replied

Company details

  1. Sporting Goods Store

Written by the company

Prima Equine is the UK's premier saddle fitting company offering world-renowned brands with award-winning customer service. Our online store serves on a global scale with a nationwide sallde fitting service around the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

87 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First Consultation

We had our first visit from Dan yesterday. He was lovely and really listened to the issue we’ve been having with our current saddle. Dan was very knowledgeable and gave us great advice on what to do to resolve the issue with our saddle as the saddle we have is a good fit for the pony and my daughter so does not need to be replaced so no pushy sale for a new saddle.
Dan kept us up to date with his arrival and was with us when he said he would be. Would highly recommend Dan and we will definitely be using him again in the future.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Hi I just want to say a massive thank…

Hi I just want to say a massive thank you for Dan coming out to help to find a suitable saddle for me and my horse he was really passionate and Patient with me and my horse I had the best experience with this thank you so much Dan from Prima Equine I highly highly recommend Dan and Prima Equine very very experienced and knowledgeable about everything thank you so much Dan from Prima Equine

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Knowledgeable, Thorough and Professional

We had our first appointment with Dan today for my daughter's pony Henry. He was knowledgeable, thorough and professional. There was no upsell or pressure to buy anything. We will certainly be booking with Prima Equine again. Thanks Dan.

February 20, 2025
Unprompted review
Prima Equine Ltd logo

Reply from Prima Equine Ltd

Hello Gillian, we really appreciate you taking the time to leave your feedback and are delighted to hear you were happy with our service. We look forward to seeing you again soon.

Rated 5 out of 5 stars

very impressed with Dan he was friendly…

very impressed with Dan he was friendly knowledgeable calm and patient with my horse took his time checked everything and advised me fully no saddle adjustments needed this time but ongoing appointments arranged for regular check ups 😊

February 12, 2025
Unprompted review
Prima Equine Ltd logo

Reply from Prima Equine Ltd

Hello Louiza, we really appreciate your feedback. Working with you was a pleasure and we can't wait to see your progress.

Rated 5 out of 5 stars

Dan Woods- knowledgeable, patient and excellent saddle fitter

Dan Woods was a great saddle fitter. No pressure to buy but he was was very knowledgeable about what was wrong with our old saddle and in coming up with a saddle to suit both our daughter and her horse. He was incredibly patient and was very helpful to me as a mum who is on a steep learning curve since buying our horse last year!! He gave us lots of time to try and retry saddles to make sure our daughter was reassured about her choice… plus he also had it in black ;) Absolutely recommend Dan as a trustworthy saddle fitter:)

June 12, 2024
Unprompted review
Prima Equine Ltd logo

Reply from Prima Equine Ltd

Hello Justine, thanks for taking the time to leave such fantastic feedback. It's always a pleasure to help and we look forward to seeing how your Daughter and her horse progress together with their new saddle.

Rated 5 out of 5 stars

Dan knows his stuff

Dan knows his stuff. Very happy with his service. Polite and thoughtful throughout the session. More than happy to recommend to anyone with saddle concerns.

April 16, 2024
Unprompted review
Prima Equine Ltd logo

Reply from Prima Equine Ltd

Hi Rory, it's always great to hear our clients are happy with our service. We appreciate you taking the time to do so.

Rated 5 out of 5 stars

Professional

Professional, friendly and efficient service. Highly recommend.

April 15, 2024
Unprompted review
Prima Equine Ltd logo

Reply from Prima Equine Ltd

Hello Cassi, thanks for leaving us 5* feedback!

Rated 5 out of 5 stars

Super service!

Super service!
Dan came out and was patient, knowledgeable and efficient. Plus he will tell you when you do not need to make changes rather than push for a sale. So refreshing!
So nice to feel supported to make the right decision for you and your horse.
Highly recommended :-)

January 25, 2024
Unprompted review
Rated 5 out of 5 stars

First class service and products

First class service, Nothing is a hassle for Dan, he was extremely patient and attentive to our needs during the saddle fitting, he was very thorough and ensured the saddle was a perfect fit for both the horse and rider after trying a good few, our new saddle was delivered 2 days after ordering. All of their products are great quality and reasonably priced, but you only get what you pay for.

October 5, 2023
Unprompted review
Rated 5 out of 5 stars

Very good saddle fitter

My saddle broke at Blair and had two horses there competing showjumping that shared a saddle. After a rather stressful few hours looking for some help and feeling very stuck, we found Dan who came across and fitted a saddle that was within budget, exactly what was asked and fitted the horses lovely. Very happy with the experience, he was very thorough and took his time, will definitely be continuing to use him in the future.

August 25, 2023
Unprompted review
Rated 5 out of 5 stars

Short notice and very professional

Dan came out to see our new mare at short notice and the service was second to none he is very professional and we have a happy horse and rider thanks again

August 30, 2023
Unprompted review
Prima Equine Ltd logo

Reply from Prima Equine Ltd

Hello Nicola, we appreciate your feedback and are pleased you were happy with our services. We would be delighted to help you in the future.

Rated 5 out of 5 stars

We had the pleasure of meeting Dan…

We had the pleasure of meeting Dan today , when he came to us to asses our new horse , and find the perfect saddle for him. His professionalism and knowledge was second to none. There was no hard sell with a very positive outcome , with our brand new saddle arriving in just two days time. Couldn’t recommend Dan and the team at Prima equine enough, will most certainly use them again in the future

August 14, 2023
Unprompted review
Prima Equine Ltd logo

Reply from Prima Equine Ltd

Hello Louise, we really appreciate your kind feedback and are pleased to hear you were happy with our service. Thanks for taking the time to let us know and we hope to help you again soon.

Rated 5 out of 5 stars

Quick and Friendly Experience, 5*

Bought some Tucci boots online and arrived next day. Quick and friendly service, wouldn't hesitate to use again. Thanks to the team at Prima Equine.

June 13, 2023
Unprompted review
Prima Equine Ltd logo

Reply from Prima Equine Ltd

Hello Sarah, thank you for your wonderful feedback. We are always here and happy to help.

Rated 5 out of 5 stars

Super helpful with measuring Tucci boots

First time buying from this company, and will be buying again. Daniel was very helpful with measuring my Tucci boots after being slightly nervous I would get it wrong! Great service, thanks again.

February 2, 2023
Unprompted review
Rated 5 out of 5 stars

Unreal customer service.

Ordered a pair of Tucci boots on Sunday and they arrived on Tuesday and they fit like a glove. Would highly recommend!

January 24, 2023
Unprompted review
Prima Equine Ltd logo

Reply from Prima Equine Ltd

Hi Ashley, thanks for taking the time to leave us such excellent feedback. We are delighted to hear you are happy with your Tucci boots!

- Prima Equine

Rated 5 out of 5 stars

Best company !

Brilliant customer service, had my Tucci boots delivered in 2 days! And they fit perfectly and look beautiful.

December 13, 2022
Unprompted review
Prima Equine Ltd logo

Reply from Prima Equine Ltd

Hi Daisy, thanks for giving us a 5* review. We are always here to help with whatever you need.

- Prima Equine

Rated 5 out of 5 stars

Highly recommended

An excellent saddle fitting service, friendly, knowledgeable and thorough, I would highly recommend Dan and Prima Equine Ltd

November 30, 2022
Unprompted review
Prima Equine Ltd logo

Reply from Prima Equine Ltd

Hello Stephanie, thank you for your lovely comments on our saddle fitting service. We pride ourselves on customer service and its so great to have feedback like this voiced!

- Prima Equine

Rated 5 out of 5 stars

A very pleasant purchasing…

This is a very pleasant purchasing experience. The seller is very responsible and always keep you posted on the delivery status. This is very important for international buyers. Even though I have not got my package, I believe the goods will be as good as their service. Highly recommend to all of you.

October 14, 2022
Unprompted review
Prima Equine Ltd logo

Reply from Prima Equine Ltd

Hello Anny, thank you for taking the time to leave such a lovely review and we are thrilled you had an enjoyable purchasing experience.

- Prima Equine

Rated 5 out of 5 stars

Such a wonderful shopping experience

Such a wonderful shopping experience. We needed an item that I was unable to locate in America on short notice. Prima Equine and Daniel were able to get the items out to us quickly so that we would have them in time for an upcoming show. Fabulous customer service. We will definitely be shopping with them again!

September 21, 2022
Unprompted review
Prima Equine Ltd logo

Reply from Prima Equine Ltd

Hi Amy, thank you for your positive review of our brand! We are so happy to welcome you as a customer and that you are loving our service. We look forward to helping you again soon :)

- Prima Equine

Rated 5 out of 5 stars

Saddle Fitting Service

I booked a saddle fitting for my horse and was extremely impressed. Daniel was extremely knowledgeable and provided a professional and efficient service. Would definitely recommend and will happily use their services again in the future.

August 3, 2022
Unprompted review
Prima Equine Ltd logo

Reply from Prima Equine Ltd

Hi Lana, thank you for leaving such a lovey 5 star review. We are so happy you were happy with our service and thank you for your custom!

- Prima Equine

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look