Primalash Reviews 

690
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Ordered from this company for about 4 years now since it very first started.. always very quick and helpful when ever there is an issue with order they sort it straight away no questions asked! Exactl... See more

Rated 2 out of 5 stars

I purchased the emerald mascara and was so excited to use it. Unfortunately there is nothing emerald about it at all , its very dull and more like a dark dirty green 😫 am So so disappointed as was e... See more

Rated 5 out of 5 stars

Super quick delivery, packaged safe and cosy in super cute, bubble packaging, to stop the lashes getting squidged on the way!! PHENOMINAL selection of lash styles, fantastically fluffy vegan range whi... See more

Company replied

Rated 5 out of 5 stars

Since qualifying to do make up 3 years ago I have always used Prima Lash for my strip lashes! I absolutely love them and all my clients compliment on how comfy they are to wear. They are so easy to... See more

Company details

  1. Fashion Accessories Store
  2. Beauty Product Supplier
  3. Beauty Products Wholesaler

Written by the company

Welcome to PrimaLash.com, the UK’s largest independent lash brand. We have the biggest range of lashes with over 400 styles! At PrimaLash, we do things differently. We don’t up-sell cheaper products by paying celebrities to wear them. Instead, we are proud of our organic growth. The majority of new customers hear about us via word of mouth. We are proud of this ethos.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

690 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(690)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best eyelashes 🥰

Absolutely love these lashes wouldn’t go anywhere else,also a great variety to choose from,And very quick delivery,you will not be disappointed 😍🥰

December 19, 2021
Unprompted review
Rated 5 out of 5 stars

Ordered from this company for about 4…

Ordered from this company for about 4 years now since it very first started.. always very quick and helpful when ever there is an issue with order they sort it straight away no questions asked! Exactly what you want if your a working makeup artist and need things sorted quickly so you have your order on time, would fully recommend wouldn’t go anywhere else

December 17, 2021
Unprompted review
Rated 1 out of 5 stars

Very unhappy..

Very unhappy... Customs duties to Ireland was more expensive than the products themselves ( and paid the guts of 10 euro on taxes and shipping at the checkout) due to this I never received the items and the post office returned the package directly.. I had to get onto primalash to refund me as they hadn't.. then I see that they have refunded me 10euro less than what I paid? I do not understand this.. are they not refunded me for postage for a product I never received? I have contacted them and they have made no effort to resolve. AVOID

December 15, 2021
Unprompted review
Rated 1 out of 5 stars

Do not order from this company!!

Do not order from this company!!! I ordered a big batch of eyelashes over 3 weeks ago still not received my items and no email updates on where my order is. I have contacted them 4 times to get an update and still no correspondence, I will be taking this further

December 12, 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely love PrimaLash

Absolutely love PrimaLash, been waiting months for my favourite lashes to come back into stock, got notified via email that they were available to order so purchased multiple pairs. Best lashes by far

December 10, 2021
Unprompted review
Rated 5 out of 5 stars

The best lash brand with such a wide…

The best lash brand with such a wide variety! They do great mua discount which is amazing as I always buy in bulk!
My only honest opinion is as there are so many lashes a lot of the bestsellers are out of stock a lot, which can be frustrating, but that’s only because they are the best ones!
I am a working makeup artist and I love to stock a variety of lashes for my clients to choose from and they’re always so happy with the selection I have thanks to Primalash :)

December 7, 2021
Unprompted review
Rated 5 out of 5 stars

The best lashes

Always a good service, the lashes are also very good quality for the price! Lots of different styles to suit everyone. Always buy my lashes from here and I’ve never had a single problem. Will be buying again.

December 1, 2021
Unprompted review
Rated 5 out of 5 stars

I absolutely love the quality

I absolutely love the quality, versatility and variety that Primalash offers. Delivery has always been prompt and my overall experience has always been brilliant

November 23, 2021
Unprompted review
Rated 5 out of 5 stars

I’ve come back to this website time and…

I’ve come back to this website time and time
Again, they are the only company that work an amazing discount for Makeup Artists, and the website is pretty easy and understanding to select and pay quickly for your items purchased. What makes it even amazing is there super quick delivery serviced too. Amazing company and I’ve always recommended to friends family and my fellow mua buddies too.

November 18, 2021
Unprompted review
Rated 5 out of 5 stars

I order my lashes from here all the…

I order my lashes from here all the time. Not only are they affordable they last me ages. The quality is amazing each lash is beautiful and so durable. My favourite place to order my lashes!

November 17, 2021
Unprompted review
Rated 5 out of 5 stars

IRISH CUSTOMERS BEWARE OF CUSTOM CHARGES

10/10 lashes always use them on myself & clients & cannot fault the customer service either but since brexit the customs have been crazy expensive so I’m not benefiting from the mua discount anymore as I’m an Irish makeup artist I always buy in bulk so I’m spending over €30 on customs with every order now for only about 10 pairs of lashes ☹️ Disappointing on that end but I will continue to order

November 9, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look