Primalfurnishings Reviews 

282
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely fast delivery service and the friendly, professional drivers who carefully handle, transport, and assemble the furniture right inside the house. Consumers are also exceptionally happy with the beautiful quality, luxurious feel, and outstanding comfort of their new sofas and mattresses. Some reviewers were not happy with certain minor aspects, noting that the new furniture can occasionally feel a bit firm or hard to sit on. Though some reviewers noted this, people generally emphasize how satisfied they are with their purchases and recommend the business.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently reporting fast and reliable shipping... See more

Product

Customers consistently note positive experiences with product, praising the amazing quality, beautiful... See more

Staff

Users describe positive interactions with staff, highlighting helpful and professional service. Consumers... See more

Quality

Consumers find quality to be positive, frequently praising the amazing prices and comfortable, luxurious feel... See more

Service

People report positive experiences with service, highlighting the friendly and helpful team that goes above... See more

Reviews shaping this summary

Rated 5 out of 5 stars

ABSOLUTELY FAULTLESS I am OBSESSED with my new sofa, went for the Carnaby as perfectly advised. It literally is my best purchase to date this year, I am so happy to choose this company for my sofa.... See more

Rated 5 out of 5 stars

Good competitive price for the product. Sofa is good quality, a little firm but spacious. Easy to attatch together. Came a little late on the day, but was delivered only 6 days after ordering, in... See more

Rated 5 out of 5 stars

From the off this company were fantastic! Brilliant customer service. Quick communication. Delivery guys also great. The sofa itself, we are in love with it. And it came a few days early!! Fiv... See more

Rated 5 out of 5 stars

An amazing local furniture company. Customer service is great and they can deliver within a good time frame. I ordered my sofa on Sunday 22nd March and it was delivered on Wed 25th March. We were upd... See more

Company replied


Company details

  1. Sofa Store

Written by the company

Furniture collection to the residential, office and hospitality sectors. From ordering to delivery, your project will always be in the hands of our dedicated trade team, offering you the best customer service


Contact info

4.8

Excellent

TrustScore 5 out of 5

282 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(282)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class service

First class service.
Great quality sofa.
Super fast delivery.
Great guys getting it into the house for us.
Couldn't ask for more

August 30, 2025
Rated 5 out of 5 stars

Lovely sofa

Lovely sofa! Very comfy, delivery was a bit more awkward then expected, heard nothing for a week after ordering then got a call to say delivery the same day between 2-5. But delivery went smoothly and answered when I contacted them.

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Sofa purchase

The staff in the shop was very polite and made sure that my order was full filled and the deliver was super fast and the sofas are amazing and great.

August 12, 2025
Rated 5 out of 5 stars

Fantastic all round

Fantastic customer service. My sofa is amazing. So comfy and exactly what I’ve been looking for. Delivery drivers were brilliant and very helpful

August 4, 2025
Rated 5 out of 5 stars

Great service

I ordered a 3 and 2 seater sofa on the 1st of August from the shop in erdington and they delivered it the very nxt day ,really well packaged , they unwrapped it for me set it up where I wanted it and took all the packaging away ,helpful and friendly !! Definitely recommend them 👍

August 2, 2025
Rated 5 out of 5 stars

Sofas ex Primalfurnishings

Really pleased with my purchase of the sofas. Delivered as promised and within the timeframe advised. The delivery guys were fantastic, nothing was too much trouble. They assembled the sofas and positioned them where I wanted them placed. So reassuring dealing with a professional company with excellent customer service and staff. Highly recommended.

July 13, 2025
Rated 5 out of 5 stars

Very impressive with the whole process…

Very impressive with the whole process of ordering and delivery. Very helpful with answering ally questions on the layout off the sofa; via messenger. Was unsure of what corner left or right to order. Sent a picture on a Sunday and got an immediate response. Always very friendly and helpful. Finally placed order on Friday; got a phone call on Sunday morning; should you like your delivery early afternoon. WOW amazing delivery. The drivers where super polite and brought everything in where we wanted it to go. The sofa came all wrapped in cardboard and plastic; no issues with anything. The quality is fantastic and we are very pleased. Best of all is the price is truly brilliant compared to the retail park super stores. If you are considering purchasing from Primal furnishings we would 100% recommend.

July 13, 2025
Rated 5 out of 5 stars

Great service

Great service , order was delayed however I was kept informed of the drivers whereabouts etc and the driver was very friendly and helpful as I am on crutches currently .

June 30, 2025
Rated 5 out of 5 stars

Amazing sofa

Honestly the sofa was so quick! Amazing service, I phoned before ordered as I needed some more information on a sofa. The gentleman answered right away, so polite. My sofa is ABSOLUTELY stunning. I’m in love with it!!

June 14, 2025
Rated 5 out of 5 stars

Excellent customer service from start…

Excellent customer service from start to finish even delivery drivers very friendly. Kept me updated all the delivery date also time ..Brought sofa in unpacked and took all packaging away with them...Would definitely recommend this company..10/10... 👌

May 31, 2025

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