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Rated 4 out of 5 stars

Great trip. Lovely flat in a Perfect location for getting into town and around Leeds. Parking is convenient enough and easy to use and access for the stay.

Rated 1 out of 5 stars

🛑🛑 SCAM ALERT🛑🛑 Horrible experience at Prime Doorstep penthouse property! One night was enough. No air con, no openable windows - it was a sweltering nightmare! WiFi didn't work, fridge in the k... See more

Rated 1 out of 5 stars

Cowboys. Deposit not returned it's been over a month. Got a parking ticket in the carpark even when I provided my number plate in advance - car park management company refusing to remove the £60 fine.... See more

Rated 1 out of 5 stars

Unbelievably bad as everyone has already said. I had booked through my work and didn't know who I was booking with and so couldn't vet them, but the negative comments here all ring true. Totally uncon... See more

Company details

  1. Serviced Accommodation

Written by the company

Luxury Leeds serviced apartments in a prime location, with the city at your doorstep Modern design, contact-free service, and exceptional comfort with more space to live, work, and play than a hotel


Contact info

2.6

Poor

TrustScore 2.5 out of 5

98 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Never again book this company

Never again book this company
Rude staff member when trying to sort out issues at the apartment. Not luxury as described. This property is ‘tired’ the bathroom shower is grubby & mouldy around the door and silicone frames.
The patio door doesn’t lock or close tightly. The entrance to the apartment is very dirty with stained grubby carpets. The washing machine was on a full cycle when we arrived with someone else’s belongings. The towels are ‘grey’ hard rough and certainly not soft as described.
Rep is constantly messaging trying to intimidate me for perusing a complaint.
Location is good

October 13, 2023
Unprompted review
Primedoorstep logo

Reply from Primedoorstep

Hello Karen,

Thank you for taking the time to leave us a review. I’m sorry that you’ve had this experience with us and would really appreciate some more information so we can understand why you had this bad experience.

Please feel free to email info@primedoorstep.com with some further information such as your full name and details about your experience so we can find your details on our system, and hopefully fix any issues you have had. Upon searching our records, we don’t have you on our database as a customer.

I look forward to speaking with you, and do hope you have a lovely day,
James

Rated 5 out of 5 stars

Excellent location and very clean and tidy!

The apartment is very well located, just a 10min walk from city centre. It was really clean and had everything you need: very well kitted out kitchen for cooking too. (Complimentary tea/ coffee too), even a guest Netflix account! An easy to follow video was sent to make the apartment easy to find. I will definitely stay here again.

October 9, 2023
Unprompted review
Rated 4 out of 5 stars

Nice and clean

Nice and clean, free car park was good. Responsive on emails with questions I had. Good price, location a little away from centre but beautiful views. Happy and would come again.

October 6, 2023
Rated 1 out of 5 stars

Don't book!

Don't book!, we arrived to a dirty kitchen, the washing machine in the middle of the floor, towels still in the machine, we spoke with the host and he was extremely rude. It isn't close to the centre so if it isn't in the summer you will need a taxi etc. There are so many lovely apartments in Leeds with better hosts and facilities I would not recommend.

April 30, 2023
Rated 5 out of 5 stars

we had an amazing stay here it was way…

we had an amazing stay here it was way more then we was expecting. the host was super helpful and instructions where very easy to understand. the apartment was beautiful with very nice furniture we have staffed in some places before and it has felt cheap, well not here everything was honestly perfect. someone left a review saying it was along walk from the car park to the apartment but it really wasn't it couldn't of been any closer. honestly we will 100% be back and recommending it to friends and family already. thank you again

September 23, 2023
Unprompted review
Rated 5 out of 5 stars

I had a really great experience with…

I had a really great experience with this company, I come to Leeds often sometimes twice a month and the normal apartment I stay in was booked so tried somewhere else and was pleasantly surprised at such short notice how great the place was!

The location for me was perfect! A short walk into town the balcony made having friends over for dinner such a treat and it has everything you need, I was shocked to find basics like salt and pepper there normally you have to supply your own so that was handy!

The washing machine was also a god send it meant I didn’t have mounds of washing to do when I got home.

ALSO - special mention about how comfy the bed was and the shower was a dream!

I’ll stay again for sure and it’s great to have another option I can trust when I come to Leeds.

Thanks for being so accommodating James and team.

August 25, 2023
Unprompted review
Rated 5 out of 5 stars

The Perfect night away

Beautiful apartment just as described. Fantastic communication from James and even sorted out our early check in for a small extra fee.
Great location and the parking was a god send.
Cheers James

August 27, 2023
Unprompted review
Rated 5 out of 5 stars

The view was amazing

The view was amazing, and the apartment itself decorated modern and cute. Self check in also made the process so efficient and easy! Would definitely stay again.

August 9, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend! ⭐️⭐️⭐️⭐️⭐️

If you are looking for a relaxing place, look no further!

From the seamless check in and check out process to the immaculate studio apartment and the comfortable bed and the balcony view, the experience was absolutely amazing!

The host James was extremely helpful and swift in replying, outstanding customer service.

I am definitely coming back and I have already recommended the company to my friends and family.

Thank you again for a wonderful stay!

August 5, 2023
Unprompted review
Rated 5 out of 5 stars

Super comfy stay

We had an excellent stay at this apartment.

Upon arrival, apartment was spotlessly clean, very modern and lush!

The bed was extremely comfortable which made my pregnant girlfriend very happy. We had an excellent 2 nights sleep here and slept very well!

Would defiantly return.

July 26, 2023
Unprompted review
Rated 5 out of 5 stars

Great location

Great location! .. enjoyed watching all the water activities from our balcony. There’s a great Indian restaurant, a supermarket and a fabulous bar (Canary) all within a couple of metres from the apartment. Appreciated the quick and informative communications with the host.

July 22, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing stay

Amazing stay, very clean and everything u could need on your door step. Shower was absolutely amazing and the location was brilliant. Shame we was only there for a night as would have happily stayed longer but we will be returning. Easy to deal with also. And the best bit was the bed haha I slept like a baby! Definitely recommend.

July 6, 2023
Unprompted review
Rated 5 out of 5 stars

This is an excellent apartment ideal…

This is an excellent apartment ideal for a couple that is quiet in the evening, yet very close to Leeds. There is a Tesco not very far away (two minute walk) for your eating pleasure, and plenty of restaurants. Also the Royal armory is there, and it is quite an amazing military museum. Uber arrives quickly.

July 1, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing stay!

Amazing stay! I have been using prime doorstep for a couple of years now and the service has always been great. All queries answered promptly and assistance always on hand.

June 1, 2023
Unprompted review

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