Prime Plumbing and Heating Ltd  Reviews 68

TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

Nothing to do with their service Driving behind one of their vans this morning and they sped past 3 people (including a school kid, no older than 7) in this freezing, rainy and windy weather, abs... See more

Company replied

Rated 5 out of 5 stars

Prime Heating carried out the replacement of our gas boiler. The work went very well without any hitches from start to finish. It was not the easiest of jobs due to flue exiting through a pitched tile... See more

Company replied

Rated 5 out of 5 stars

Fantastic company to do a boiler replacement for me. Patiently explained my options, everyone I've dealt with has been polite and courteous. Fitters were clean, didn't make a mess and sorted everyt... See more

Company replied

Rated 5 out of 5 stars

All the original planned work was completed to the estimated cost. Some possible additional costs were identified in that plan and clearly explained to me. The work was carried out to a high standar... See more

Company replied

Company details

  1. Boiler and Heating Service
  2. Plumber

Written by the company

If you have been looking for the best experts in boiler installation, you are definitely in luck! We are Prime Plumbing & Heating, and we are one of the most popular places to get a new boiler. We cover a range of areas all over the county, helping home and business owners to choose a boiler that is perfect for them. With years of experience under our belts and a friendly, can-do attitude, it is clear to see why we are one of the most in-demand boiler specialists in the county. We specialise in Plumbing, Boiler Installation, Unvented Cylinder, Install Heating, Leak Repairs and Bathroom Installation.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

68 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great boiler installation

The 2 fitters worked hard and tidily, completing all work on time and to a very high standard. They were polite and informative, as was the electrician they used.
Would recommend to anyone and will certainly use in future for any other work.

June 10, 2024
Unprompted review
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Reply from Prime Plumbing and Heating Ltd

Thank you so much for your kind review!

We're delighted to hear that you were pleased with the hard work and high standards of our fitters. It’s great to know they were polite and informative throughout the process. We're also glad the electrician met your expectations.

We appreciate your recommendation and look forward to helping you with any future work you might need!

Rated 5 out of 5 stars

Excellent service

Excellent service. Would highly recommend!

May 17, 2024
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Reply from Prime Plumbing and Heating Ltd

Thank you so much for your kind words! We're glad to hear you had an excellent experience with us. Your recommendation means a lot to our team. If you ever need anything else, don't hesitate to reach out.

Rated 5 out of 5 stars

Kitchen & Bathroom renovation

All the original planned work was completed to the estimated cost. Some possible additional costs were identified in that plan and clearly explained to me. The work was carried out to a high standard. All the company staff were friendly and considerent; even one of my neighbours said the same. The timetable turned out to be a little optimistic for updating both my kitchen & bathroom but within my expectation for contingency. The main reason appeared to be because the main kitchen fitter was also the tiler.

May 1, 2024
Unprompted review
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Reply from Prime Plumbing and Heating Ltd

Thank you for your feedback! We're pleased to hear that our team provided transparent communication and completed the work to your satisfaction. We appreciate your understanding regarding the timetable adjustments. If you ever need assistance in the future, don't hesitate to reach out!

Rated 5 out of 5 stars

Prime came highly recommended and I can…

Prime came highly recommended and I can completely understand why. Ricky came initially to quote for installation of 5 new radiators, disconnect fireplace gas, gas work in kitchen, he was also happy to recommend radiator companies to source designer radiators. His team did a stellar job, punctual and great workmanship.
I have also used again for new boiler and conversion from water tank to system boiler and also annual boiler service.
Overall very nice team (engineers and support team) and I would highly recommend to anyone.

April 15, 2024
Unprompted review
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Reply from Prime Plumbing and Heating Ltd

Thank you for your positive review! We're thrilled to hear that Ricky and our team exceeded your expectations with their punctuality, workmanship, and service. We truly appreciate your recommendation and look forward to serving you again in the future!

Rated 5 out of 5 stars

Lovely run company

Lovely run company, Cian is very helpful, friendly and accommodating

April 30, 2024
Unprompted review
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Reply from Prime Plumbing and Heating Ltd

Thank you for your kind words! We're delighted to hear about your positive experience with Cian and our company. If you need anything in the future, please don't hesitate to reach out!

Rated 5 out of 5 stars

Excellent service

Very professional impressed with their uniforms looked very smart and easily identified. Service carried out efficiently and engineer took time to explain how to identify any issues and how to react. Took time out to also check radiators which were also replaced at time of boiler installation
Very polite and friendly delighted to be able to highly recommend.

May 3, 2024
Unprompted review
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Reply from Prime Plumbing and Heating Ltd

Thank you for taking the time to share your positive experience with Prime Plumbing and Heating. It's great to hear that you were pleased with the work carried out by the team. If you need any further assistance in the future, please do not hesitate to reach out to us.

Rated 5 out of 5 stars

Excellent service.

Thanks Kom for boiler service and install gas cooker fitting. Polite, efficient and prompt service.

April 8, 2024
Unprompted review
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Reply from Prime Plumbing and Heating Ltd

Thank you for taking the time to share your positive experience with Prime Plumbing and Heating. It's great to hear that you were satisfied with the work carried out by the team, and we will definitely pass on your feedback to Kom. If you need any further assistance in the future, please don't hesitate to reach out to us.

Rated 5 out of 5 stars

100% would recommend this company

100% would recommend this company, I have used them before and they did a fantastic job sorting out my boiler problem. This time I just required a boiler service which they did promptly and efficiently. I happened to mention a couple of my radiators were not heating properly, so while he was here, he sorted them too. I can't thank them enough, they will always be my go-to plumbing and heating company.

April 5, 2024
Unprompted review
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Reply from Prime Plumbing and Heating Ltd

Thank you for reviewing Prime Plumbing and Heating. We are delighted to hear that you are satisfied with the services provided by our team. If you require any further assistance in the future, please do not hesitate to contact us.

Rated 5 out of 5 stars

Excellent Service

Excellent service from Ricky and his crew. Worcester Bosch boiler fitted and new Radiators. The team worked for two days non-stop to get our Central Heating up and running. Highly recommended.

March 8, 2024
Unprompted review
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Reply from Prime Plumbing and Heating Ltd

Thank you for taking the time to review Prime Plumbing and Heating. We are pleased to hear that you are happy with the works carried out by our team!

Rated 5 out of 5 stars

Excellent Work.

Ricky and the boys kick started our ageing Vaillant boiler late on New Years Eve! Subsequently, changed it to a new black Worcester Bosch 8000 35kwh. All work carried out in a completely professional yet very cool and friendly manner.

January 22, 2024
Unprompted review
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Reply from Prime Plumbing and Heating Ltd

Thank you for taking the time to review Prime Plumbing and Heating. We are glad to hear that you are pleased with the work carried out by our team!

Rated 5 out of 5 stars

Amazing professional job !

Competitive quote, extremely calm and thorough through the whole process of understanding and finalizing the best boiler and fitting option for the property. Extremely professional and courteous over the 2 days and made sure everything was working, explained and tidied up before leaving. Lot of pipework running through the property and they made sure that aesthetically it all looked well. Folks came after their planned 2 days to ensure the required flushing of all the radiators was done diligently and successfully. Would definitely recommend and rely for any future plumbing, construction and gas related works. Thanks Ricky and team!!

February 2, 2024
Unprompted review
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Reply from Prime Plumbing and Heating Ltd

Thank you for taking the time to review Prime Plumbing and Heating. We are happy to hear that you are happy with the works carried out by our team!

Rated 5 out of 5 stars

Your go to Plumbing Team

A big thank you to Komal for fitting us in so quickly and fitting our water system, great job, all pipe work clean and tidy and cleaned up after. For all your plumbing needs go give the Prime Team a call.

February 13, 2024
Unprompted review
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Reply from Prime Plumbing and Heating Ltd

Thank you for taking the time to review Prime Plumbing and Heating. We are happy to hear that you are happy with the works carried out by our team!

Rated 5 out of 5 stars

My toilet system went wrong tom came…

My toilet system went wrong tom came out and sorted it out better than what it was ,and cleared up as well .brilliant job

January 17, 2024
Unprompted review
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Reply from Prime Plumbing and Heating Ltd

You're welcome, and thank you for taking the time to share your positive experience with Prime Plumbing and Heating. It's great to hear that you were satisfied with the work carried out by the team, and we will definitely pass on your feedback to Tom. If you need any further assistance in the future, please don't hesitate to reach out to us.

Rated 5 out of 5 stars

Flawless service from start to finish

Flawless service from start to finish. Aftercare also unparalleled. We trusted Prime on our dream family home refurb and we do not regret it. All engineers and staff involved from Prime have been easy to work with and professional at all times. Brilliant.

January 11, 2024
Unprompted review
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Reply from Prime Plumbing and Heating Ltd

Thank you for taking the time to review Prime Plumbing and Heating. We are happy to hear that you are happy with the works carried out by our team!

Rated 5 out of 5 stars

Highly recommended

Excellent service. Have used this company for a while and have always been pleased with their work.

December 15, 2023
Unprompted review
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Reply from Prime Plumbing and Heating Ltd

Thank you for taking the time to review Prime Plumbing and Heating. We are happy to hear that you are happy with the works carried out by our team!

Rated 5 out of 5 stars

Very high recommend

Very high recommend
Amazing job, I’m very happy with the job they done in my house, they are very professional
Thank you again, and see you next time

December 18, 2023
Unprompted review
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Reply from Prime Plumbing and Heating Ltd

Thank you for taking the time to review Prime Plumbing and Heating. We are happy to hear that you are happy with the works carried out by our team!

Rated 5 out of 5 stars

Excellent company highly recommend

Excellent company I would highly recommend and use them going forward, my boiler went down for a week, nice guy come around quoted me for a new boiler and was in the next day to install it, work was carried out so well and efficiently, will be using them in the future

December 6, 2023
Unprompted review
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Reply from Prime Plumbing and Heating Ltd

Thank you for taking the time to review Prime Plumbing and Heating. We are happy to hear that you are happy with the works carried out by our team!

Rated 5 out of 5 stars

Great plumbing service

I had quite a lot of plumbing work (new rad, installs of taps, toilet, washing and dishwasher, a shower repair and a new boiler. It’s a good team. The people are personable and helpful. Communication is good. They turn up when they say they will and the quality of the work is good. Would definitely recommend them.

November 22, 2023
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Reply from Prime Plumbing and Heating Ltd

Thank you for taking the time to review Prime Plumbing and Heating. We are happy to hear that you are happy with the works carried out by our team!

Rated 5 out of 5 stars

Very professional and reliable

Very professional and reliable, one of the best companies wich I have worked with.

December 7, 2023
Unprompted review
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Reply from Prime Plumbing and Heating Ltd

Thank you for taking the time to review Prime Plumbing and Heating. We are happy to hear that you are happy with the works carried out by our team!

Rated 5 out of 5 stars

Excellent customer service from quite to work completed

Excellent customer service from quote till work completed.
Plumbers was very professional, checked I was happy with the radiators before fixing to the wall also checked that everything was working before they left.
Very approachable, pleasant and made sure they left no mess.
Would highly recommend. Thank you

November 9, 2023
Unprompted review
Prime Plumbing and Heating Ltd  logo

Reply from Prime Plumbing and Heating Ltd

Thank you for taking the time to review Prime Plumbing and Heating. We are happy to hear that you are happy with the works carried out by our team.

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