It was convenient. Though it could have been better if I could have gotten clarity earlier on when I called the support team about whether non-medicare eligible patients were also allowed to book... See more
Company replied
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Prime Medic provides expert medical advice and assistance for patients across Australia. We provide online Video Consultations,Prescriptions,Referrals and Medical Certificates.
28/11-13 Brookhollow Ave, 2153, Baulkham Hills, Australia
Replied to 96% of negative reviews
Typically replies within 24 hours
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Everyone was so helpful through the process,timing of the calls,the doctor was so thorough explaining the diagnosis

Reply from Prime Medic
Perfect solution to find a doctor on a Sunday evening. The consultation booking was quick and the appointment was on time . Got the prescription, certificate and medication from the pharmacy all within couple of hours. Amazing service at a reasonable price too.

Reply from Prime Medic
My go to GP for referrals, blood tests, cold and flu, medical certificates etc

Reply from Prime Medic
Great experience. Very quick turn around. Will be using this service again

Reply from Prime Medic
Fast and professional, polite and accomodating understanding the emerging situation. Very pleased.

Reply from Prime Medic
This team of people are exceptional. I had a Dr appointment within 15 minutes of registering. The doctor waa amazing and very thorough. Would not hesitate to use again!

Reply from Prime Medic
Very understanding Dr and quick and easy service.

Reply from Prime Medic
Process was fast and simple, doctor was patient and understanding and did not rush the telegealth appointment and was very thorough.

Reply from Prime Medic

Reply from Prime Medic
Received a referral letter, had minor information which was not the doctors fault as there was no option to upload any documents or information to be added. I've asked for an updated referral for additional information regarding my condition, i've included multiple files clearing stating my conditions and whatnot. A week went by with no updates. I've contacted them in their website and suddenly received my updated referral only like a day later. Later, my referral was declined due to lack of information and location. I've asked him to add even more information and change the location to a place where the referral would more likely be accepted as it was a public hospital. Another week goes by with zero updates again. Customer service is hit and miss, some are somewhat okay, some are incredibly hard to talk with such as Allecia. Clueless and doesn't know what's going on. Avoid this service.

Reply from Prime Medic
Very good service

Reply from Prime Medic
The guy who took the booking yesterday is so rude. The doctor however that called me is very respectful and caring.

Reply from Prime Medic
So easy to sign up via the App and had an appointment straight away. Doctor was fantastic and my script arrived to my mobile shortly after. Will continue to use the service and recommend to others

Reply from Prime Medic
My wait time was 30 mins. I received my call back within the timeframe and the professional advice given was much appreciated.

Reply from Prime Medic
Was very helpful to be able to see a doctor at home just the wait time was a bit long and I was trying to stay awake while I waited but everything else was amazing I received the help I needed

Reply from Prime Medic
Excellent Service as always- Booked my appointment in allocated time slot - quick and easy , Doctor even made a follow up to ensure my e script was received.
Thank you Peter hood prime medic team

Reply from Prime Medic
Good support from Admin and good communication. Well done and feel can trust your words

Reply from Prime Medic
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