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Review summary

Created with AI, based on recent reviews

Considering 347 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the service for its efficiency and ease of use, often highlighting the quick response times and the helpfulness of the staff. Many people appreciate the convenience of accessing medical care, especially for urgent prescriptions or when their regular doctor is unavailable, noting the smooth process from start to finish. However, some customers also noted issues with delayed consultations and, in a few instances, reported receiving incorrect or unfulfilled prescriptions. A small number of reviewers expressed dissatisfaction with the customer service, mentioning difficulties in communication or unhelpful interactions with staff.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting its efficiency and convenience. Many... See more

Staff

Users describe positive interactions with staff. Customers frequently praise the doctors and administrative... See more

Response time

People report positive experiences with response times. Many customers praise the quick callbacks, with some... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the convenience and ease of the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was convenient. Though it could have been better if I could have gotten clarity earlier on when I called the support team about whether non-medicare eligible patients were also allowed to book... See more

Company replied

Rated 5 out of 5 stars

Dr Mohsain, I really wanted to say Thank You so much for assisting me during a public holiday. The Dr was amazing and understood what position I was in due to my fly out. He helped by prescribing... See more

Company replied

Rated 5 out of 5 stars

At first, I wasn’t completely sure about using this website. I found myself in an emergency situation on a Sunday when everything was closed, and the quickest and easiest option was to arrange a p... See more

Company replied

Rated 5 out of 5 stars

Prime Medic have been great providing repeat prescriptions. Their doctors are friendly and courteous. Certainly saves time waiting at my local clinic! They follow up after the consultation to ensure... See more

Company replied


Company details

  1. Local Medical Service

Written by the company

Prime Medic provides expert medical advice and assistance for patients across Australia. We provide online Video Consultations,Prescriptions,Referrals and Medical Certificates.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

398 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Perfect solution to find a doctor on a…

Perfect solution to find a doctor on a Sunday evening. The consultation booking was quick and the appointment was on time . Got the prescription, certificate and medication from the pharmacy all within couple of hours. Amazing service at a reasonable price too.

September 21, 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Great experience

Great experience. Very quick turn around. Will be using this service again

September 21, 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Fast and professional

Fast and professional, polite and accomodating understanding the emerging situation. Very pleased.

September 20, 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

exceptional service

This team of people are exceptional. I had a Dr appointment within 15 minutes of registering. The doctor waa amazing and very thorough. Would not hesitate to use again!

September 19, 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Process was fast and simple

Process was fast and simple, doctor was patient and understanding and did not rush the telegealth appointment and was very thorough.

September 19, 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

great service

efficient, easy and fast service

September 17, 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 1 out of 5 stars

Referral Letter Delay

Received a referral letter, had minor information which was not the doctors fault as there was no option to upload any documents or information to be added. I've asked for an updated referral for additional information regarding my condition, i've included multiple files clearing stating my conditions and whatnot. A week went by with no updates. I've contacted them in their website and suddenly received my updated referral only like a day later. Later, my referral was declined due to lack of information and location. I've asked him to add even more information and change the location to a place where the referral would more likely be accepted as it was a public hospital. Another week goes by with zero updates again. Customer service is hit and miss, some are somewhat okay, some are incredibly hard to talk with such as Allecia. Clueless and doesn't know what's going on. Avoid this service.

September 16, 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

We're sorry to hear about your experience and the delays you faced. This isn’t the standard we strive for, and we’ll be reviewing your feedback to improve our service. Please leave your concern at our email admin@primemedic.com.au. we will sort it ASAP

Rated 1 out of 5 stars

The guy who took the booking yesterday…

The guy who took the booking yesterday is so rude. The doctor however that called me is very respectful and caring.

September 15, 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

We're very sorry to hear about your experience and appreciate you bringing it to our attention. This is not the standard we aim for, and we will be investigating the matter. Please contact us at admin@primemedic.com.au. We're glad to hear the doctor provided excellent care, and we hope you feel better soon.

Rated 5 out of 5 stars

So easy to sign up via the App!

So easy to sign up via the App and had an appointment straight away. Doctor was fantastic and my script arrived to my mobile shortly after. Will continue to use the service and recommend to others

September 15, 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you so much for your kind review!

Rated 5 out of 5 stars

Efficient Time and Professionalism

My wait time was 30 mins. I received my call back within the timeframe and the professional advice given was much appreciated.

September 15, 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you so much for your kind review!

Rated 5 out of 5 stars

Was very helpful to be able to see a…

Was very helpful to be able to see a doctor at home just the wait time was a bit long and I was trying to stay awake while I waited but everything else was amazing I received the help I needed

September 13, 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you so much for your kind review!

Rated 5 out of 5 stars

Excellent Service as always- Booked my…

Excellent Service as always- Booked my appointment in allocated time slot - quick and easy , Doctor even made a follow up to ensure my e script was received.

Thank you Peter hood prime medic team

September 14, 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you so much for your kind review!

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