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Review summary

Created with AI, based on recent reviews

Considering 347 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the service for its efficiency and ease of use, often highlighting the quick response times and the helpfulness of the staff. Many people appreciate the convenience of accessing medical care, especially for urgent prescriptions or when their regular doctor is unavailable, noting the smooth process from start to finish. However, some customers also noted issues with delayed consultations and, in a few instances, reported receiving incorrect or unfulfilled prescriptions. A small number of reviewers expressed dissatisfaction with the customer service, mentioning difficulties in communication or unhelpful interactions with staff.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting its efficiency and convenience. Many... See more

Staff

Users describe positive interactions with staff. Customers frequently praise the doctors and administrative... See more

Response time

People report positive experiences with response times. Many customers praise the quick callbacks, with some... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the convenience and ease of the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was convenient. Though it could have been better if I could have gotten clarity earlier on when I called the support team about whether non-medicare eligible patients were also allowed to book... See more

Company replied

Rated 5 out of 5 stars

Dr Mohsain, I really wanted to say Thank You so much for assisting me during a public holiday. The Dr was amazing and understood what position I was in due to my fly out. He helped by prescribing... See more

Company replied

Rated 5 out of 5 stars

At first, I wasn’t completely sure about using this website. I found myself in an emergency situation on a Sunday when everything was closed, and the quickest and easiest option was to arrange a p... See more

Company replied

Rated 5 out of 5 stars

Prime Medic have been great providing repeat prescriptions. Their doctors are friendly and courteous. Certainly saves time waiting at my local clinic! They follow up after the consultation to ensure... See more

Company replied


Company details

  1. Local Medical Service

Written by the company

Prime Medic provides expert medical advice and assistance for patients across Australia. We provide online Video Consultations,Prescriptions,Referrals and Medical Certificates.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

398 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

efficiency

efficiency , they call straight away and assist with your health concern and gave me. Certificate for work

October 8, 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Very friendly

Very friendly. Helpful and supportive

October 3, 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

I have been using PRIME MEDIC...

I have been using PRIME MEDIC. For some time now...
The respond promptly .... it's so much better than having to go & sit in a surgery waiting to be seen...especially when your not feeling the best and probably catch something from other people there..
I am very grateful that I can stay home when I'm not feeling well and still able to talk to a Dr & still get a script, knowing that, IF the Dr feels I should be SEEN BY A DR , I shall be given the best advice to do this... PRIME MEDIC is a blessing & im grateful for this service... Thank you.........Mrs Diane Smith

October 6, 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you so much for your kind review!

Rated 5 out of 5 stars

Great service

Unable to get into a Dr on a long weekend, I contacted Prime Medic for a Telehealth consult. The Dr called back promptly & I received an E-script & medical certificate straight away. Very happy with the service, thank you

October 5, 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Quick and easy

Quick and easy, appointments are available for everyday. Drs are professional and listen to the issues carefully.

October 4, 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Great customer service and attitude

Great customer service and attitude, very knowledgeable and willing to help, very good people first (1st) that’s what makes them very good at what they do, great team members and need to be acknowledged for what they do. by all who have customer contact from first member I speak with to the Doctor or Team Leader
Thank You And Thank GOD For You

September 30, 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you so much for your kind words! We're grateful you recognized the whole team—from the first point of contact to our doctors and leaders. Putting people first is what we strive for, and your feedback means a lot to us!

Rated 5 out of 5 stars

Great service

Great service, doctors are always helpful and take appropriate action and give good advice

October 2, 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Very quick and simple

Very quick and simple. I got a consultation over the phone and a script in less than an hour. Competitive fees too. Totally recommend.

October 3, 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Great after hours service

This is a great service for when you need medication but are too sick to get to a surgery. The Dr's are nice. They'll email you a certificate or script where needed.

October 2, 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Easy and quick process

Help from the doctors online is straightforward and extremely quick. I like that I don’t have to go anywhere and wait, I can stay home.

October 1, 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 4 out of 5 stars

Good service

Good service

September 27, 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 1 out of 5 stars

Everytime I request my script as CTG…

Everytime I request my script as CTG for indigenous patients I am still sent a private script. I review this information with staff & the G.P upon consultation & the last two times I have still been sent a private script having to pay for my medication at full price even though I am on a concession card & I am a National Patient of Closing The Gap for my prescriptions in Australia.

This must be corrected.

When you are in need of your medication & are hit with a price you do not have at the chemist that is not good enough. Please do better in this area as in order to have it corrected.

Thankyou.

September 24, 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

We're very sorry to hear about this. Please email us at admin@primemedic.com.au with your details so we can look into it and resolve the issue as soon as possible. Thank you for bringing it to our attention.

Rated 1 out of 5 stars

Admin staff blocking patients from…

Admin staff blocking patients from receiving adequate care or treatment as they think they’re some sort of doctor themselves thinking they know what’s best and when you ask to speak to someone higher then them they blacklist yourIP

September 25, 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

We're sorry to hear about the negative experiences with us. That’s not the standard we aim for. Please reach out to us at admin@primemedic.com.au. We will sort it out ASAP.

Rated 4 out of 5 stars

Good Service

Such a helpful service. Me and my fiance primarily use this service for getting medical certificates for work which is so convenient compared to having to go to the doctors. My fiances also used it to get anti biotics during a bad infection and it was a lifesaver when our primary GP really fumbled the ball.

Taking off one star because I have had a handful of doctors be incredibly rude to me. Most of the time they've been very polite and kind but the ones that haven't have spoken to me like rubbish. I wish it was easier to put in a complaint about these doctors, last thing I want to be doing is detailing an email about how I was spoken to poorly after being spoken to poorly. I assume they have the means to listen back to calls (if not, they definitely should)

All in all 4/5, the service is convenient and offers bulk billing if you need it :)

September 24, 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thanks for your review! We're really glad the service has been helpful for you and your fiancé — especially when getting medical certificates or urgent treatment.

We're sorry to hear about the negative experiences with some doctors. That’s not the standard we aim for, and your feedback will help us improve. For complaints, please reach out to us at admin@primemedic.com.au. We will sort it out ASAP.

Thanks again for the honest 4/5 — we appreciate your support!

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