It was convenient. Though it could have been better if I could have gotten clarity earlier on when I called the support team about whether non-medicare eligible patients were also allowed to book... See more
Company replied
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Prime Medic provides expert medical advice and assistance for patients across Australia. We provide online Video Consultations,Prescriptions,Referrals and Medical Certificates.
28/11-13 Brookhollow Ave, 2153, Baulkham Hills, Australia
Replied to 96% of negative reviews
Typically replies within 24 hours
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efficiency , they call straight away and assist with your health concern and gave me. Certificate for work

Reply from Prime Medic

Reply from Prime Medic
I have been using PRIME MEDIC. For some time now...
The respond promptly .... it's so much better than having to go & sit in a surgery waiting to be seen...especially when your not feeling the best and probably catch something from other people there..
I am very grateful that I can stay home when I'm not feeling well and still able to talk to a Dr & still get a script, knowing that, IF the Dr feels I should be SEEN BY A DR , I shall be given the best advice to do this... PRIME MEDIC is a blessing & im grateful for this service... Thank you.........Mrs Diane Smith

Reply from Prime Medic
Unable to get into a Dr on a long weekend, I contacted Prime Medic for a Telehealth consult. The Dr called back promptly & I received an E-script & medical certificate straight away. Very happy with the service, thank you

Reply from Prime Medic

Reply from Prime Medic
Quick and easy, appointments are available for everyday. Drs are professional and listen to the issues carefully.

Reply from Prime Medic
Great customer service and attitude, very knowledgeable and willing to help, very good people first (1st) that’s what makes them very good at what they do, great team members and need to be acknowledged for what they do. by all who have customer contact from first member I speak with to the Doctor or Team Leader
Thank You And Thank GOD For You

Reply from Prime Medic
Great service, doctors are always helpful and take appropriate action and give good advice

Reply from Prime Medic
Very quick and simple. I got a consultation over the phone and a script in less than an hour. Competitive fees too. Totally recommend.

Reply from Prime Medic
This is a great service for when you need medication but are too sick to get to a surgery. The Dr's are nice. They'll email you a certificate or script where needed.

Reply from Prime Medic
Very efficient helpful support, thank you

Reply from Prime Medic
Help from the doctors online is straightforward and extremely quick. I like that I don’t have to go anywhere and wait, I can stay home.

Reply from Prime Medic
It was easy and no hassle And thanks very much

Reply from Prime Medic
Everytime I request my script as CTG for indigenous patients I am still sent a private script. I review this information with staff & the G.P upon consultation & the last two times I have still been sent a private script having to pay for my medication at full price even though I am on a concession card & I am a National Patient of Closing The Gap for my prescriptions in Australia.
This must be corrected.
When you are in need of your medication & are hit with a price you do not have at the chemist that is not good enough. Please do better in this area as in order to have it corrected.
Thankyou.

Reply from Prime Medic
Admin staff blocking patients from receiving adequate care or treatment as they think they’re some sort of doctor themselves thinking they know what’s best and when you ask to speak to someone higher then them they blacklist yourIP

Reply from Prime Medic
Easy and reliable even the timing can be a little late at times

Reply from Prime Medic
Such a helpful service. Me and my fiance primarily use this service for getting medical certificates for work which is so convenient compared to having to go to the doctors. My fiances also used it to get anti biotics during a bad infection and it was a lifesaver when our primary GP really fumbled the ball.
Taking off one star because I have had a handful of doctors be incredibly rude to me. Most of the time they've been very polite and kind but the ones that haven't have spoken to me like rubbish. I wish it was easier to put in a complaint about these doctors, last thing I want to be doing is detailing an email about how I was spoken to poorly after being spoken to poorly. I assume they have the means to listen back to calls (if not, they definitely should)
All in all 4/5, the service is convenient and offers bulk billing if you need it :)

Reply from Prime Medic
They are friendly and polite i will recommend them to my friends

Reply from Prime Medic
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