This company won’t respond to you - no response by email , MOBILE phone : note no office number listed , what looks like a home address as a business. I’ve had to put a claim into my bank as this... See more
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I ordered refurbished Apple Airpods Pro 2nd Gen for what I thought was a good price. Turns out, the Airpods were fake, so I would warn everyone that probably the majority of their items are fake. Dece... See more
Company replied
Ordered iPod pro 2nd generation which was delivered promptly ,well packaged in new condition and in good order.Any correspondence I had were dealt quickly by Jack. Totally delighted with product and... See more
Company replied
Whilst the product wasn’t quite the right one for us, we co tasted the company and returned registered post and got a full refund incl delivery. We paid for the registered post return costs but becau... See more
Company replied
Company details
Written by the company
Primephone4u - online is UK's leading electronic gadgets retailer. We provide mobile accessories, refurbished phones and household items.
Contact info
43 Cassiobury Avenue, TW14 9JE, London, United Kingdom
- 07533 046709
- info@primephone4u.co.uk
- primephone4u.co.uk
3.5
Average
79 reviews
Asks customers to review
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purchased pair of airport and it is…
I purchased pair of airport and it is arrived within a few days.very good quality and customer service
December 16, 2023
Unprompted review
Reply from Primephone4u
Dear Customer
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Jack
Customer Relations
Reply from Primephone4u
Dear Customer
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Jack
Customer Relations
Fast delivery and good quality…
Fast delivery and good quality products. I ordered affordable earbuds they work great
January 23, 2024
Unprompted review
Reply from Primephone4u
Dear Customer
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Jack
Customer Relations
Reply from Primephone4u
Dear Customer
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Jack
Customer Relations
Work fine but NOT Apple Refurbs
I ordered some reconditioned Apple iPods which arrived promptly. They work fine & will do the job BUT they are defo not Apple as advertised
I tried to look for a model number, but there isn’t one, & the back of the case says ‘designed by ASPOR in Canton’. You only need to Google that company to see they produce these particular AirPods, on mass, indeed for wholesalers.
At the end of the day they are OK for the money paid BUT this supplier shouldn’t be misleading customers by saying they are genuine reconditioned Apple iPods. They are very clever because absolutely know where on instructions etc does is mention the word ‘Apple’, it just uses the same format & layout & images that Apple do with their products
You get what you pay for and the saying is correct, if it seems too good to be true it probably is
December 21, 2023
Unprompted review
Fake products
Fake products. Claimed “refurbished” AirPods but they are a cheap copy.
In response below to the claim of using genuine parts, it’s in a fake box saying designed by apoll in China, when it’s Apple in California. Also the AirPods are a sealed unit and can’t be refurbished. It’s disappointing to see companies rip people off this way.
December 20, 2023
Unprompted review
Reply from Primephone4u
Dear Customer
We apologise for the inconvenience but these are genuine airpods, these are seller upgraded ,renew and refurbished
please note that these are replaced with aftermarket grade A OEM parts and we can not compare them with brand new as the quality may different because of the refurbished process.
if you are looking for flawless high quality and performance, we request you to kindly buy brand new apple Airpods and the brand new Airpods start from £179, These are refurbished product and that the reason why they are cheaper than brand new
As well as our all customer are eligible to clam within 30 days full refund if they find any issue in our product
Best Regards
customer care primephone4u
Reply from Primephone4u
Dear Customer
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Jack
Customer Relations
They sold me a knock of 3rd airpods for…
They sold me a knock of 3rd airpods for the original. I regret making this purchase and I feel like I have been scammed to be honest.
They are not even refurbished as they don’t even give half the service a refurbished airport would give then another is, I wouldn’t even trust your company with getting even a new AirPod that cost £179 because you’d still deliver some fake stuff from china🇨🇳. You guys are very horrible.
December 8, 2023
Reply from Primephone4u
Dear Customer
We apologise for the inconvenience but these are genuine airpods, these are seller upgraded ,renew and refurbished
please note that these are replaced with aftermarket grade A OEM parts and we can not compare them with brand new as the quality may different because of the refurbished process.
if you are looking for flawless high quality and performance, we request you to kindly buy brand new apple Airpods and the brand new Airpods start from £179, These are refurbished product and that the reason why they are cheaper than brand new
As well as our all customer are eligible to clam within 30 days full refund if they find any issue in our product
Best Regards
customer care primephone4u
Good product
Problem resolved and product received in great condition.
October 11, 2023
Unprompted review
Reply from Primephone4u
Hi
we are apologise but we didn't receive any email or text from you
Thank you
Poor communication RE: refunds and returns
Requested a return and return a week ago as the product I bought was not as described.
Got an immediate reply saying “we’ll look into this for you” via email. I thought this was a strange response as usually I would just get information about how to go about the return rather than it being ‘looked into’. Unfortunately, despite two follow up emails I’ve heard nothing since and cannot get a response via email and WhatsApp won’t connect.
Postage was quick with tracking, initial email was quick but hard to get a response when you need help.
EDIT- took several updates to this review and eventually getting a WhatsApp message over to be able to get a response. Two email addresses given bounced. They denied that the description of the product was inaccurate but agreed a return in line with their 30 day policy. I will update again when I’ve got my money back.
October 7, 2023
Unprompted review
Reply from Primephone4u
Dear customer
please contact us as soon as possible on watsapp: 07533 046709
They didn’t say it was yesibo refurbished. Deceiving narketing
Misleading advertising and an unhappy customer, but much to say. Sad
September 24, 2023
Reply from Primephone4u
Dear customer
We regret any inconvenience this may have caused, but we must respectfully reject the assertion that these are not authentic AirPods. These are, in fact, seller-upgraded and refurbished AirPods.
These AirPods are indeed refurbished products, which explains their lower price compared to brand new ones. The condition of Airpods is clearly mentioned in the product page. Rest assured, you are still covered by our seller warranty, and you remain eligible for a full refund. However, in order to facilitate this process, we will need to retrieve the item from you. This is necessary for us to conduct an investigation with our suppliers. We source our products from various suppliers across the UK, and until we have the item in our possession, we cannot determine the specific supplier or batch from which it was originally sold.
Best Regards,
Jack
Primephone4u
Trustworthy and professional company
Ordered iPod pro 2nd generation which was delivered promptly ,well packaged in new condition and in good order.Any correspondence I had were dealt quickly by Jack. Totally delighted with product and Primephone4u.
September 20, 2023
Reply from Primephone4u
Dear Customer
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Jack
Customer Relations
Fake Airpods
I ordered refurbished Apple Airpods Pro 2nd Gen for what I thought was a good price. Turns out, the Airpods were fake, so I would warn everyone that probably the majority of their items are fake. Decent customer service, emails were replied to quickly. Overall package was improved by rubber case and lightning cable for free. Ended up giving them to family member, so can’t comment on returns and refunds. Overall, Airpods were advertised as real, but were actually fake.
September 21, 2023
Unprompted review
Reply from Primephone4u
Dear customer
We regret any inconvenience this may have caused, but we must respectfully reject the assertion that these are not authentic AirPods. These are, in fact, seller-upgraded and refurbished AirPods.
These AirPods are indeed refurbished products, which explains their lower price compared to brand new ones. The condition of Airpods is clearly mentioned in the product page. Rest assured, you are still covered by our seller warranty, and you remain eligible for a full refund. However, in order to facilitate this process, we will need to retrieve the item from you. This is necessary for us to conduct an investigation with our suppliers. We source our products from various suppliers across the UK, and until we have the item in our possession, we cannot determine the specific supplier or batch from which it was originally sold.
Best Regards,
Jack
Primephone4u
Whilst the product wasn’t quite the…
Whilst the product wasn’t quite the right one for us, we co tasted the company and returned registered post and got a full refund incl delivery. We paid for the registered post return costs but because it was within 30 days we could return
September 15, 2023
Reply from Primephone4u
Dear Customer
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Jack
Customer Relations
Very fast delivery
Very fast delivery, product was of top quality and customer service was excellent. I’m a returning customer and definitely will buy from here again, so I highly recommend Primephone4u as a high quality service that really has a lot to offer.
September 3, 2023
Unprompted review
Reply from Primephone4u
Dear Customer
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Jack
Customer Relations
Really good service.vary fast delivery…
Really good service.vary fast delivery ,top quality product and excellent customer service
August 30, 2023
Unprompted review
Reply from Primephone4u
Dear Customer
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Jack
Customer Relations
I would like to get a refund
I would like to get a refund
I only ordered last night and have tried to get hold of customer service for a while
I would like this sorting out fast
Thankyou
September 15, 2023
Unprompted review
Reply from Primephone4u
Hi Adam
we didn't receive any email from you please email us on info@primephone4u.co.uk
thank you
Top price top service 👍
July 30, 2023
Reply from Primephone4u
Dear Customer
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Jack
Customer Relations
Happy with product and service
July 9, 2023
Reply from Primephone4u
Dear Customer
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Jack
Customer Relations
I bought airpods they came but a…
I bought airpods they came but a problem with my ios made them not connect. But refund was perfect 10/10. do recommend if you find the right seller.
August 2, 2023
Unprompted review
Reply from Primephone4u
Dear Customer
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Jack
Customer Relations
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