This company won’t respond to you - no response by email , MOBILE phone : note no office number listed , what looks like a home address as a business. I’ve had to put a claim into my bank as this... See more
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See what reviewers are saying
I ordered refurbished Apple Airpods Pro 2nd Gen for what I thought was a good price. Turns out, the Airpods were fake, so I would warn everyone that probably the majority of their items are fake. Dece... See more
Company replied
Ordered iPod pro 2nd generation which was delivered promptly ,well packaged in new condition and in good order.Any correspondence I had were dealt quickly by Jack. Totally delighted with product and... See more
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Whilst the product wasn’t quite the right one for us, we co tasted the company and returned registered post and got a full refund incl delivery. We paid for the registered post return costs but becau... See more
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Company details
Written by the company
Primephone4u - online is UK's leading electronic gadgets retailer. We provide mobile accessories, refurbished phones and household items.
Contact info
43 Cassiobury Avenue, TW14 9JE, London, United Kingdom
- 07533 046709
- info@primephone4u.co.uk
- primephone4u.co.uk
3.5
Average
79 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Is it possible to get an exchange
Is it possible to get an exchange? The earphones work fine but the microphone doesn’t work.
July 9, 2023
Reply from Primephone4u
Dear Customer,
Thanks for contacting primephone4u, our all products are Refurbished and renew condition if you buy any product you have 30 days time to return item if you not satisfy with our product.
If you require further assistance , click the button below to contact our customer services .
Best regards
jack
customer relation
Reply from Primephone4u
Dear Customer
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Jack
Customer Relations
Reply from Primephone4u
Dear Customer
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Jack
Customer Relations
Reply from Primephone4u
Dear Customer
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Jack
Customer Relations
I am really impressed with the product
I am really impressed with the product. Very good volume and sound quality.
July 9, 2023
Reply from Primephone4u
Dear Customer
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Jack
Customer Relations
Great service and product
July 9, 2023
Reply from Primephone4u
Dear Customer
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Jack
Customer Relations
Overall a good experience but the only…
Overall a good experience but the only downside is that the right AirPod is fault and doesn’t charge properly and only charges up to 63% but other than that it is good
July 2, 2023
Reply from Primephone4u
Dear Customer
Thank you so much for this valuable 4-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Jack
Customer Relations
Be wary of this company
Be wary of this company. They are illegally selling fake items and claiming they are refurbished. I have had this varified by Apple. I purchased AirPod Pro 2nd Generation. The so called refurbished item arrived promptly, however in an unopened box (Apple Verified the box was a cheap copy) then when I showed Apple staff the AirPods they told me these are not refurbished, but cheap copies. They have even falsified the serial numbers. On the box and on the “AirPods” is one serial number with one limited warranty date, yet on my iPhone it states a different serial number. This has been copied from an official purchase- which I have been told by Apple staff this is illegal and technically fraud.
I asked before purchasing this item if this was genuine before purchasing as was told it was a genuine refurbished product- which is not true. These are new but fake cheaply made copies, fraudulently being sold
Avoid at all costs
July 15, 2023
Unprompted review
Reply from Primephone4u
Hi,
We apologize for the inconvenience but we have deny this claim that these are not genuine Airpods, these are seller upgraded and refurbished .
these are replaced with aftermarket grade A OEM parts and can't compare them with brand new as the quality may differ because of the refurbished process.the internal components are genuine but the external body can be changed due to hygienic reasons.
If are you looking for flawless quality and performance, we request you to kindly buy brand new Apple Airpods from our website with Apple one year warranty ,these brand new Airpods 2nd gen pro price is £249.99. these are refurbished product renew condition that's the reason why they cheaper than brand new
For instance, you are still covered with the seller 30 days return policy as well as eligible for a full refund but after we receive the item we will issue your refund thanks
Regards
Jake
customer care
Best experience ever
July 13, 2023
Unprompted review
Reply from Primephone4u
Dear Sabir
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Jack
Customer Relations
The AirPods I purchased were faulty the…
The AirPods I purchased were faulty the sound quality was so poor
June 27, 2023
Reply from Primephone4u
Dear Customer
We apologise for the inconvenience but these are genuine airpods, these are seller upgraded ,renew and refurbished
please note that these are replaced with aftermarket grade A OEM parts and we can not compare them with brand new as the quality may different because of the refurbished process.
if you are looking for flawless high quality and performance, we request you to kindly buy brand new apple Airpods and the brand new Airpods start from £240, These are refurbished product and that the reason why they are cheaper than brand new
As well as our all customer are eligible to clam full refund if they find any issue in our product
we already issued your full refund and you received it
Best Regards
jack
customer care primephone4u
Great service and product (good price…
Great service and product (good price and like new earphones).
July 2, 2023
Reply from Primephone4u
Dear Sam
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Jack
Customer Relations
Absolutely amazing customer service
Absolutely amazing customer service. From the moment he approached us, there was no being pushy with sales at all
So helpful just genuine and happy to help. Thnk uu
July 7, 2023
Unprompted review
Reply from Primephone4u
Dear Sam
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Jack
Customer Relations
It was nice experience to use this site…
It was nice experience to use this site . Everything is according to policy, delivery on time , gadgets are nice . I suggest to everyone buy here full peace of mind.
Thanks
July 1, 2023
Unprompted review
Reply from Primephone4u
Dear Asad
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Jack
Customer Relations
I purchased apple 20w USB C…
I purchased apple 20w USB C adapter.it’s really amazing highly recommended
June 8, 2023
Unprompted review
Reply from Primephone4u
Dear Shakeel
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Jack
Customer Relations
Very high quality product
Very high quality product! Great sound comfortable to wear, feels secure in the ear. I would recommend these 😁
May 18, 2023
Unprompted review
Reply from Primephone4u
Dear Shakila Shiraz
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
jhon
Customer Relations
I purchased a few items from this store…
I purchased a few items from this store and I would say they are extremely cooperative and provide the best quality items. Highly Recommended!!!
May 25, 2023
Unprompted review
Reply from Primephone4u
Dear Hammad,
Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
jhon
Customer Relations
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