Prime Prometics Reviews 3,055

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 1,914 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their quality and how well they perform. Many people appreciate the user experience, finding the products easy to use and effective, especially for mature skin. Reviewers frequently mention the excellent customer service and the helpfulness of the team. However, some customers experienced issues with their orders, including items being lost or incorrect. A few other people also felt that certain products, like eyeliners, ran out quickly or had issues with application, such as breaking tips or dry mascara.

What people talk about most

Product

Customers consistently express satisfaction with the products, especially the mascara and color-changing... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the mascara for not clumping,... See more

Order

People report ambiguous experiences with order. Many customers praise the ease of ordering and quick... See more

User experience

Consumers find user experience to be positive. Many reviewers praise the ease of application for products... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the exceptional, amazing,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the products, for myself as a senior, now buying as a gift for my daughter who is in her 50’s as she loves them too. But know I have to careful as there may be an international fee depending on w... See more

Rated 4 out of 5 stars

I gave this product four stars because we are still getting to know each other. My eyelashes are short and one set grows sideways. I am trying to apply the mascara without it looking clumpy. Removing... See more

Rated 4 out of 5 stars

My blue, sensitive eyes love this mascara! I purchased the Smoky and Mulberry. The eyeliner not so much because the tip keeps breaking off, so I won't be buying it again. Received several emails w... See more

Rated 4 out of 5 stars

The customer service is great. I have needed to contact them a couple of times and they have been really helpful. They do keep running out of stock of one of my items, but I guess that’s good from th... See more


Company details

  1. Cosmetics Store

Written by the company

At Prime Prometics, we empower women over 50 to embrace their natural beauty and redefine aging on their own terms. Our pro-aging beauty solutions are designed specifically for mature women, using kind ingredients and formulas that nourish, protect, and elevate mature beauty. Through our products and community, we inspire confidence, celebrate individuality, and foster a movement that honors the beauty, wisdom, and strength that come with age.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
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1-star

Replied to 5% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

Eyeliner and mascara

I have seen these products on my social media feeds and decided to purchase some products. I loved the eyeliners which I bought in two colors Mulberry and Emerald. I bought the mascara in Emerald and while it does a fantastic job for me personally, it was difficult to get off and I wound up irritating my eye by rubbing my eyelashes too hard with a cotton round with micellar water. The mascara is really good but too hard for me to get off for my sensitive eyes, but I do highly recommend their products

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

IMPRESSED

I first tried the color-changing foundation and didn’t love it, but Prime Prometics’ customer service was amazing—they quickly sent me the Prime Skin CC & Cream instead. I absolutely love it! It goes on smoothly, blends perfectly, and stays put all day without feeling heavy.

The mascara is another favorite—it doesn’t clump or run, even after a long day. I’ve also been using their shampoo and conditioner, and I’m already starting to notice new hair growth.

Overall, I’m really impressed with both the quality of the products and the company’s dedication to their customers. Highly recommend!

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Love, Love, Love!

I love my new mascara! I have struggled with sore, dry eyes for years, and was never game to wear any brand of mascara. My sister made me try her Prime Prometics one as she loves hers and her eyelashes looked great. So how could I resist! It was wonderful, so I ordered one! I now feel as though I have eyelashes again, without the soreness. I couldn't be happier with my purchase and the service I have received. I asked a question and received instant help. If I could give more than 5 stars I would! Thank you Prime Prometics!

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Returning customers. Best mascaras around

I have been a customer of Prine Prometics for many years, originally purchasing a brown mascara as they were hard to find, and have never looked back. I find that it stays in place, doesn’t flake and looks as good at the end of the day as it did at the start. I recommended the mascara to my colleague last week. She has struggled to find a mascara that didn’t leave her with “panda eyes”, I let her borrow mine and she has now placed an order. She was amazed. I also highly recommend their eyeliners

April 20, 2026
Unprompted review
Rated 1 out of 5 stars

I bought several Prime cosmetics

I bought several Prime cosmetics. The color changing foundation is great! I've tried many name brands and this is the best! I love how it wears. The mascara and eyeliner are very good too. I didn't care for the shade of mascara I purchased but the formula was very nice. I'll order black next time. My ONE star comes from the 5 in one color wands and dealing w customerservice. The website says they have a money back guarantee but if you contact them its only if you contact them in 30 days from your purchase not when you received the product. Don't waste your time or money w this company.

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

When a product didn’t work for me

When a product didn’t work for me, I contacted customer service for assistance with a refund. Within minutes, I received an email reply from an agent who offered to help me find an alternative product or to process my refund. I opted for the refund and minutes later I was notified that my refund had been processed. Excellent customer service!

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend Prime Prometics

I am enjoying using the foundation, mascara and especially the Stardust Eye Brightener. The company has been very good to work with. I ordered a second eye brightener and even though I received word that it had been delivered, I never received it. The company determined that it somehow got lost in the mail. After reviewing my case, I was just informed that they are sending me my order for a second time with no additional cost to me. I highly recommend Prime Prometics, both for their products and their customer service.

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

I am new to Prime Prometics


I am new to Prime Prometics. I am using the foundation and mascara, but plan to order other products. I have always had problems with matching my skin tone and foundation. The foundation and mascara is wonderful! People have commented on how smooth my skin looks. The mascara never cakes and is so easy to apply. I will be a lifetime customer.

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

I wanted to look younger for my niece's wedding!

I tried prime, lash mascara, eyeliner, and the eyeshadows because I felt like I was starting to look older. My lashes weren't there anymore and I had two weddings to go to back to back so I ordered it was a little expensive but I tried it. My lashes looked fantastic for the weddings. My makeup looked wonderful. I didn't feel like an older woman just more like myself when I was younger that was a year ago. I won't give up my prime cosmetics. I bought the foundation, I bought the cover-up stick. They will both work wonderfully. I even bought two different color mascara so that I had options on the days I felt Differently but again I will not give up my prime cosmetics.

April 21, 2025
Unprompted review
Rated 5 out of 5 stars

I love the mascara

I love the mascara, eyeliner and eye shadow. They are wonderful for mature women. The mascara thickens lashes, the eye liner goes on smoothly as does the eye shadow.

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing colour and quality

I always used high quality sensitive eyes mascara. But even those didn’t separate and lengthen my lashes like Prime lash does. I’m also very happy with how easy it is to remove. No rubbing needed to remove the mascara so my lashes already look so much healthier.
And the colour Mulberry is so fiattering for blue/green eyes.
I’m very happy and can thoroughly recommend it and wil definitely buy again!

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

Have purchased multiple items over a month and wouldn’t have continued buying if I didn’t like it!

Over the last few weeks, I have purchased eyeliner pencils, eyeshadow fat pencils, foundation and mascara. Before Prime Prometics, I was using MAC eyeshadow and other department/Sephora store brands. I love everything I have purchased. It’s quick and easy to apply and I think it looks great. The foundation is kinda shocking how it changes color. The depth of coverage isn’t as strong as what I was using but I think if I layer more on it will.
However the best part is that I don’t get raccoon eyes. It’s been warm, and normally in this weather, after a long day, when I look in the mirror what is reflected is black smudges under my eyes. I am not getting that and I’m very pleased about that!
I have used their customer service and they are nice and helpful.
I found this brand on FB and am normally pretty skeptical- will google the brand to be sure it’s not a scam - this is legit.

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

A game changer

I hadn’t used mascara for years as it smudged or made my eyes itchy and watery. I was drawn to this as it’s made for the older skin. I thought it was worth a try and it really was. No discomfort, lengthened lashes beautifully and thanks to the accompanying video showing removal, really easy and convenient to remove. No smudges. Really pleased.

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

Renewed!

I had always thought that using eye pencils might be too heavy for me but, of course ,its quite the reverse! My eyes are very set back now but all the eye makeup has completely renewed my confidence & I love the fact that any of the colours enhance my eyes - very flattering! The mascara is also excellent, and does not seem to smudge on to my heavy eyelids either!

April 20, 2025
Unprompted review
Rated 5 out of 5 stars

Primebrow

I am 67 years. Before finding Prime Products I had been using eyebrow dyes to cover grey for about 4 years. However, over the last year I noticed my eyebrows becoming sparse. I came across Prime Products on facebook and was impressed with the description of their tinted eye brow gel which emphasised the use of natural ingredients.
I bought the blonde shade and just love it. It covers well and lasts all day and for me the important fact that it doesn’t look false. It is now part of my daily routine.

April 19, 2026
Unprompted review

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