Right from initial contact by phone process of ordering new boiler was really easy and quick. Survey carried out remotely to discuss boiler and where it is to be fitted made process really easy. Boile... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had AC installed in my son’s bedroom and from start to finish the service was amazing. From my video call to the 2 lovely guys that came to do the installation the electrician man and the lovely... See more
Company replied
We had our boiler installed last year by Prime Time and Simon their Service Engineer came to perform the annual service. He contacted us 30 minutes before his arrival to let us know when he would arri... See more
Company replied
Great business, highly recommended, great experience from start to finish , stress- free!!!!At first we had a video call with the lovely Ralph who gave us a very competitive quote,we booked the ins... See more
Company replied
Company details
- Gas Installation Service
- also in
- Boiler and Heating Service
- Boiler Supplier
- Gas Engineer
- Gasfitter
- Solar Energy Contractor
Written by the company
Welcome to Prime Time Boilers & Solar, your go-to guys since 2010. We are a local independent boiler & solar business that puts the customer at the forefront of everything we do. Our Gas Safe approved boiler engineers have over 50+ years combined experience, and our MCS approved solar installers have over 35+ years combined experience. On top of this, we understand our customers needs, we offer flexible installation dates (for boilers this can be the next day), we have a huge range of finance options available (including £0 deposit and 0% APR options) and we offer generous warranties (up to 12 years for boilers, and up to 30 years for solar panels) for total peace of mind. Furthermore, We are currently offering an additional £200 off for every boiler or solar system fitted, and for a limited time only we are also offering a free Honeywell Home thermostat (for boilers) or PV monitoring device (for solar systems), which can help you turn your property into a learning, energy saving, family home. Now that's what we call Prime Time deals. Don't delay, give us a call or enquire online today and see how much you can save.
Your Go-To Guys Since 2010
Written by the company
- Huge Range New Boiler Brands
- We supply and install a range of leading brands, including Worcester Bosch, Vaillant, Ideal, Baxi, Viessmann, Glow-Worm, Keston, and Vokera, with warranties of up to 12 years available on select models.
- Huge Range Of New Solar Brands
- Including SunPower, Enphase, Jinko, Trina, SolarEdge, and Canadian solar panels, with warranties of up to 30 years available on select models.
- Same Day Survey Available
- We offer flexible booking dates (same day if needs be) to suit your needs. Life is hectic enough, we like to make it completely hassle-free.
- 2 Years Workmanship Guarantee
- We provide a 2-year workmanship guarantee on all installations, ensuring even greater peace of mind.
- 0% Flexible Finance Options
- We offer a wide variety of finance options for all our products, including £0 deposit, interest-free plans, and the option to pay nothing for 12 months. Finance plans start at just £9.99 per month.
- Get A Hassle-Free Online Quote
- Complete our quick form to receive a quote and discover how much you could save today!
- Over 100,000 Free Quotes Generated
- No, there isn't a typo, we really have generated that many quotes since 2010. it only takes a minute to receive a stress-free estimate that goes straight into your inbox.
- Where Our Specialists Are Based
- Our MCS And Gas Safe Approved Specialists cover a wide range of areas including London, Essex, Cambridgeshire, Sussex, Northamptonshire, Hertfordshire, Bedfordshire, Norfolk, Suffolk, Oxfordshire, Berkshire, Buckinghamshire, Kent, Wiltshire and Hampshire.
- Who We Work With
- We have a huge range of partners, these partners include Google Nest, Hive, Tado and Honeywell, not forgetting partnerships that we have with all major boiler and PV brands.
- Clean And Tidy Promise
- With every installation, we ensure no mess is left behind. For all jobs, we use plastic protective sheets on the floors we work on and remove any parts (if applicable) and rubbish. This ensures your home looks just as it did before the installation.
- Other Services We Offer
- We don't just specialise in installing gas boilers, PV systems, oil boilers, and heat pumps; we also provide one-off servicing or monthly maintenance plans for any of these products.
2 Year Workmanship Guarantee
On All Products Installed
Whether you want to cut your energy costs with a new A-rated boiler or heat pump, or take charge by generating and storing your own energy with solar panels, we’ve got you covered. Every installation is backed by our reliable 2 year workmanship guarantee, no exceptions.
Contact info
Choles Yard, High Road, CM16 6EG, Essex, United Kingdom
- 01992 677 676
- info@primetimeboilers.co.uk
- primetimeboilers.co.uk
Over 10,000+ Happy Customers
4.7
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 2% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic workmanship
Initially I was sceptical about the price for the fitting of the combi boiler, but then understood what a big job it was to replace my very old boiler.
Customer service was great, but the plumber/engineer Steve was fantastic! Such a lovely guy, great workmanship and worked full out for two days. His apprentice, Jack was so sweet and hardworking. He was polite and respectful, worked really hard for Steve.
Steve went above and beyond to ensure the work was completed to a high standard, and they made sure every detail was checked, cleaned and satisfactory for me. I would definitely recommend Prime Boilers, and you would be very lucky if Steve and Jack were on the job!
July 18, 2026
Unprompted review
Reply from Prime Time Boilers & Solar
Hello Stacey, Prime Time Boilers would like to thank you for your fabulous review, this really does help our business as this shows potential customers that they can buy with confidence from us. If you require any further assistance then please feel free to send us an email or give us a call.
Finally, if you do get a chance, feel free to write another review on our Google or Checkatrade page.
Great team- superb installation and service !
From the start of our engagement with prime time, the professionalism shined through. We had an excellent survey with Sam who planned the installation of our air-conditioning meticulously. Installation also went like a dream. Thanks to the great team at prime time.
July 19, 2026
Reply from Prime Time Boilers & Solar
Hi Graham, on behalf of Prime Time Boilers we would like to thank you for your fantastic review, comments like yours enables other potential customers to make informed decisions as to whether they wish to use us. Remember, if you require any further assistance later on down the line then all that you need to do is drop us an email or give us a call 😊.
P.S if you haven’t done so already, please feel free to write a review on our Google or Checkatrade page.
Simply chilling
We had two units installed all the information was provided clearly before installation. Sam was really helpful through the survey and looking at the different options for our scenario. On installation day everything went as planned the electrician arrive first followed by the F gas engineer the electrician was done in a couple of hours and the F gas engineer was here for two days. He was polite and tidy and although there were a couple of final bits needed resolving afterwards. Customer care was perfect. Would highly recommend this company.
June 29, 2026
Unprompted review
Reply from Prime Time Boilers & Solar
Wow, thanks Stuart for your kind words, as mentioned after your install, if you have any further questions then all that you need to do is give us a call or send us an email.
In addition, if it’s not too much trouble, please could you also leave an additional review on either our Google or Checkatrade page.
Very professional experience
Rapid response to all my questions. An excellent, simple user- friendly video call demonstrating room size and location of intended units to be purchased. Excellent fitting experience and I am VERY happy with everything to do with this purchase.
June 22, 2026
Unprompted review
Reply from Prime Time Boilers & Solar
Well Loenie, what an excellent review, comments like this is what encourages potential customers to choose us as opposed to other businesses (helping us to thrive and for good reason). If you have any further questions about your new boiler then please feel free to send us an email or give us a call, there’s no robots in our business, just boiler specialists 😊.
Also, please feel free to keep up the review work by sharing your experience on either our Checkatrade or Google page.
Good effective installation
Good effective installation. Made little mess and left ever clean and tidy. Installed within 10 days
July 2, 2026
Unprompted review
Reply from Prime Time Boilers & Solar
Hi Mr Graham, that’s fab news and we are very pleased that you gave our service a 5 out of 5 rating. For us, in advertising nothing is more powerful than word of mouth and this is word of mouth online. Thank you for helping to support our business as without people like you we would just not exist. If you have any queries about your boiler install then feel free to give us a buzz.
Also, lets stay connected, give us a like on Facebook to keep up to date with the latest boiler news, furthermore, feel free to also write an additional review on our Checkatrade or Google page.
Excellent service
Excellent service, quick and thorough, highly recommended.
June 15, 2026
Unprompted review
Reply from Prime Time Boilers & Solar
Hey James, feedback like this means a lot to us and we are so happy to hear that your installation went smoothly with minimum fuss. If you have any further questions then please do not hesitate to call or email us.
On one final note, please feel free to also write a review on our Google or Checkatrade page, on top of this you can also give us a like on Facebook to stay informed about the latest boiler news.
Excellent Boiler Service
It was time for our annual boiler service, included in our service plan. An appointment was made by phone, at a convenient time & confirmation was sent. On the day of the service we received a message from Mark with an estimated time of his arrival. The service was carried out efficiently by Mark, he left no mess & was very pleasant and friendly. Prime Time Boilers are a great company to deal with.
July 1, 2026
Unprompted review
Reply from Prime Time Boilers & Solar
That’s brilliant to hear Jane, the feedback provided will be passed on to the relevant members that were involved with your installation. If you have any further questions then please feel free to call or email us.
In addition, if you get a spare moment, please also feel free to share your experience on either our Google or Checkatrade page.
had a great experience ,they fitted a…
had a great experience ,they fitted a full aircondition sysytem in 2 weeks,grate job guys
June 26, 2026
Reply from Prime Time Boilers & Solar
Paresh, we really appreciate that you have taken time out of your day to write this positive message, on behalf of Prime Time Boilers we would like to thank you 😊. In the meantime, if you have any questions about your new boiler then you know what to do (give us a call or send us an email).
Furthermore, if it’s not too much trouble, please feel free to continue spreading the word about our company on either our Google or Checkatrade page.
Very professional staff nothing was a…
Very professional staff nothing was a problem answered all my questions Very impressed when it came to the installation I was very impressed great workmanship thumbs up all round 👍
June 28, 2026
Reply from Prime Time Boilers & Solar
Thank you Mr Park for your comments, we will be passing this information over to the team members involved in your installation. In the meantime, if you have any queries then all that you need to do is give us call (there’s no chat bots in our business, just real people to talk to😊).
Please don’t forget that you can also leave us an extra review on either our Google or Checkatrade page.
Boiler Service by Daryl from Prime Time Boilers
Daryl from Prime Time Boilers visited yesterday to carry out my annual boiler service. He was punctual, polite, and friendly, performing the service to an exceptionally high standard. The testing was thorough, and Daryl was more than happy to chat and answer my questions about the heating system and the work he was doing. His knowledge and expertise were highly apparent, and it was a genuine pleasure having him do the job. I’ve always received great service from Prime Time Boilers and would highly recommend them!
July 13, 2026
Unprompted review
Reply from Prime Time Boilers & Solar
Hey RC, thank you for your lovely comments and spreading the word about Prime Time Boilers. If you have any questions about your new boiler, then please do not hesitate to call or send us an email.
In addition, if you do get a chance, please feel free to also write a review on our Google or Checkatrade page 😊.
Excellent from start to finish
Every aspect from start to finish was excellent. We we were kept upto date at every stage of the installation.
The installers were very professional and left everything neat and tidy. We would have no hesitation to recommend prime solar.
June 23, 2026
Unprompted review
Reply from Prime Time Boilers & Solar
Hello Margaret, Prime Time Boilers would like to thank you for your fabulous review, this really does help our business as this shows potential customers that they can buy with confidence from us. If you require any further assistance then please feel free to send us an email or give us a call.
Finally, if you do get a chance, feel free to write another review on our Google or Checkatrade page.
We have contacted Prime Time several…
We have contacted Prime Time several times to sort out a problem we are having since installation.
I cant get to speak to anybody - just a recording.
Primetime please get in touch!
June 25, 2026
Unprompted review
Excellent service
Excellent service from start to finish. From Ralph at the start with his recommendations, to Mitch with his installation and the girls in the office for their after sale service. Would highly recommend Prime Time Boilers.
June 16, 2026
Unprompted review
Reply from Prime Time Boilers & Solar
Hi Barry, on behalf of Prime Time Boilers we would like to thank you for your fantastic review, comments like yours enables other potential customers to make informed decisions as to whether they wish to use us. Remember, if you require any further assistance later on down the line then all that you need to do is drop us an email or give us a call 😊.
P.S if you haven’t done so already, please feel free to write a review on our Google or Checkatrade page.
Great service
Great service, install went smoothly and professionally done. Great support and service
July 12, 2026
Reply from Prime Time Boilers & Solar
Wow, thanks Barry for your kind words, as mentioned after your install, if you have any further questions then all that you need to do is give us a call or send us an email.
In addition, if it’s not too much trouble, please could you also leave an additional review on either our Google or Checkatrade page.
The survey was done by the APP on my phone
The survey was done by the APP on my phone. No hassle. All requirements were covered and a price was agreed. A very quick installation date was agreed and the work was completed by a very friendly and capable engineer. This made the complete experience good and without hassle.
June 17, 2026
Unprompted review
Reply from Prime Time Boilers & Solar
Well Barry, what an excellent review, comments like this is what encourages potential customers to choose us as opposed to other businesses (helping us to thrive and for good reason). If you have any further questions about your new boiler then please feel free to send us an email or give us a call, there’s no robots in our business, just boiler specialists 😊.
Also, please feel free to keep up the review work by sharing your experience on either our Checkatrade or Google page.
Very efficient
Very efficient, polite and professional company Primetime boilers.
July 8, 2026
Unprompted review
Reply from Prime Time Boilers & Solar
Hi Richard, that’s fab news and we are very pleased that you gave our service a 5 out of 5 rating. For us, in advertising nothing is more powerful than word of mouth and this is word of mouth online. Thank you for helping to support our business as without people like you we would just not exist. If you have any queries about your boiler install then feel free to give us a buzz.
Also, lets stay connected, give us a like on Facebook to keep up to date with the latest boiler news, furthermore, feel free to also write an additional review on our Checkatrade or Google page.
So nice, I did it twice!
A couple of weeks ago, Prime Time Boilers installed an air-conditioning unit in our sitting room. From the very beginning, communications with them were superb. For a start, their website was easy to negotiate, uncomplicated, and informative. Having decided to use them I discovered that the procedures were surprisingly easy. I had expected some sort of surveyor to visit to assess out situation, but no! The necessary survey of our property was done remotely, by video. As a result of that, I received a detailed quotation for the whole process. It was a very reasonable price, and, having accepted it, I received a proposed installation date
An electrician came the day before the installation to prepare the cabling for the unit. The machinery was delivered the day before, too. On installation day, the installer arrived as scheduled. Both technicians were friendly, efficient, cleaned up after themselves, and between them did a superb job. The installer talked me through the workings of the system when he had finished, and left a large pile of documentation for the Worcester Bosch system.
The unit works really well, and looks good if you notice it (it blends in with the room almost invisibly)! There is no cabling or pipework visible in the house, and the outside unit is amazingly neat and tidy. It even looks nice!!!
We’re really pleased and impressed with Prime Time. Hence the title of this blurb! I’ve arranged with them to install another unit in our bedroom, and this will arrive at the end of this week. Just in time for the next heat wave, I hope. The units will keep us warm in winter too – an added bonus!
June 11, 2026
Unprompted review
Reply from Prime Time Boilers & Solar
Hey Paul, feedback like this means a lot to us and we are so happy to hear that your installation went smoothly with minimum fuss. If you have any further questions then please do not hesitate to call or email us.
On one final note, please feel free to also write a review on our Google or Checkatrade page, on top of this you can also give us a like on Facebook to stay informed about the latest boiler news
It all went relatively smoothly within…
It all went relatively smoothly within the quoted price. However the boiler which the surveyor said was the only suitable one was too big, so a new hole was required for the flue. The installer said there were others I could have used which would have fitted ;-( They also arrived without an electrician, so the final installation came a week later.
July 5, 2026
The company was super efficient
The company was super efficient, clean, professional and all of the workforce were friendly i would highly recommend Prime Time Boilers
April 7, 2026
Unprompted review
Reply from Prime Time Boilers & Solar
That’s brilliant to hear Annette, the feedback provided will be passed on to the relevant members that were involved with your installation. If you have any further questions then please feel free to call or email us.
In addition, if you get a spare moment, please also feel free to share your experience on either our Google or Checkatrade page.
Really smooth process from the online…
Really smooth process from the online survey (which I was skeptical about, but worked) to installation and commissioning. Everything was explained and all team members were polite and helpful.
June 28, 2026
Reply from Prime Time Boilers & Solar
Ed, we really appreciate that you have taken time out of your day to write this positive message, on behalf of Prime Time Boilers we would like to thank you 😊. In the meantime, if you have any questions about your new boiler then you know what to do (give us a call or send us an email).
Furthermore, if it’s not too much trouble, please feel free to continue spreading the word about our company on either our Google or Checkatrade page.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.