Primo Bathrooms LTD Reviews 20

After spending allot of money on my small bathroom refurbishment, within 18 months the rainfall shower head started dripping. The shower control unit needed replacing and the cartridges are not replaceable. Contacted Primo and was told the unit is on order and will be 8 weeks, I asked Antony if he can install it and was assured he can. More than 8 weeks later contacted him and was told the unit is in stock but he is too busy to install it, I said I would wait but he said there was no way he would have time to get a plumber to do it as it is easy job( it is not easy as it is built in the wall)The next morning the unit was left on my doorstep and Antony did not care less about customer service as I got the impression he had more expensive bathrooms to install and not interested in my job or care about my situation which I said I would pay for him to do. I made it clear I was not happy with his customer service and because he had to drive far to pick up the unit was not happy with my comment ( it’s not my fault poor quality products were used)If I wanted a plumber to do the job I would not have paid a small fortune and employed Primo in the first place, I paid a premium for a poor quality product which has not lasted and now I am left with a faulty shower control unit and shower constantly dripping and staining my tiles, the replacement part is no good to me if you can’t be bothered to install it. Thanks Primo, I’m sure if I was a new customer you would make time to install a new bathroom. Unacceptable customer service and couldn’t care less attitude after being paid allot of money.

I’m so pleased we chose Ant to replace our two bathrooms. They are even better than expected and I wouldn’t hesitate to use him again. Ant made the whole process easy from start to finish. He was nice to work with, extremely reliable and did a good job keeping the dust and mess under control. Thank you Ant.

Our experience with our en-suite was nothing short of exceptional. From start to finish, Primo bathrooms demonstrated a level of professionalism and expertise that surpassed our expectations. The craftsmanship displayed in every detail was truly meticulous, leaving us in awe of the finished product.

One of the standout features of the renovation was the addition of a steam room, which was executed flawlessly. Not only does it enhance the functionality of the space, but it also adds a luxurious element to our en-suite.

Throughout the project, the communication was clear and transparent, ensuring that we were always informed and involved in the decision-making process. Any concerns or questions we had were addressed promptly, further enhancing our confidence in their abilities. They treated our house and space with the utmost of respect and were clean and tidy throughout the 5-week project.

Overall, we couldn't be happier with the outcome of our en-suite bathroom. It has transformed into a spa-like sanctuary that exceeds our wildest dreams. If you're in search of a bathroom fitter, tiler and designer who delivers excellence in both workmanship and customer service, look no further. We highly recommend their services without hesitation.

Ant/Primo recently completed their second bathroom for us and again we are delighted with the results. Ant is so helpful during the planning stage; he made useful suggestions that were in keeping with the style we were aiming for and was very patient when we changed our minds! Whilst at the house, Ant clearly communicated how things were progressing and they always left the house clean and tidy. Ant is a complete perfectionist and has incredible attention to detail. The whole bathroom looks incredible and the finish is exquisite. I would highly recommend using Primo.

Brilliant install! Reliable. Professional. Attention to detail as if it was his own bathroom. Always communicating to make sure our requirements are met. Really needed somebody who knew what they were doing with the type of product being installed. Thanks Ant.

Having used Primo for the first time , I would highly recommend the quality of their work ,attention to detail and honesty. I will definitely be using them again.

Fantastic! From the ordering process to the delivery to the first class installation! My home has been treated with the up most respect during the installation process! Thank you Primo

Excellent service. Honest, reliable and friendly. They worked hard and their work was outstanding

We are absolutely thrilled with the bathroom and two en suites that the guys from Primo completely refurbed over the course of seven weeks.
The finish and attention to detail is second to none and we could not be happier with the result.
Would highly recommend them to anyone as not only is their work fantastic but they work so tidily and are a pleasure to have in your house.
Thanks again!

Antony’s knowledge really is second to none, from design to installation he was a real pleasure to work with.
The finished product we have is unrivalled and it’s so rare to see the level of care he puts into the work.
Amazing job and will always use again.
Thanks Antony we love our new bathroom.

Outstanding service, fantastic eye for design. We explained the sort of look we were going for and Ant took it from there and we couldn’t be more happier with it. We will definitely be using primo again for our other bathrooms and will always recommend to family and friends. Thank you

Ant is professional and reliable transformed our bathroom from start to finish.

He has a great attention to detail and has made my daughters en-suite feel like a hotel bathroom.
We will definitely be using him for the rest of the bathroom’s in the house.
So happy! Thank you

So, I don’t usually leave reviews. And I if I do, I don’t ever do more than one site. However this time I must. I met Ant purely by chance and I’m exceptionally lucky that I did. He tiled our en-suite wet room. The quality of workmanship was incredible. For someone like me with OCD, it was perfect. He was on time everyday. Communication was second to none. Tidy. Knowledgable. Reasonably priced. Mega hard worker. I’m very selective who I let work on my house, and I’ll tell you now. There won’t be anyone else doing bathroom / tiling work in this house except Ant. I’m about to book him to do my other bathrooms. I honestly can’t recommend him enough! Book him. You won’t be disappointed. Thanks Ant for a great job mate.

Excellent- professional, friendly and reliable. Ant carefully designed and transformed our very awkwardly shaped en suite, turning it into a lovely thing. Ant takes pride in his work and manages to stay cheerful. Thank you.

We were delighted with the level of service and finish to our downstairs cloakroom. Ant from Primo advised on products and design, removed the old wc cloakroom and refitted with honed marble tiling and high quality fixtures and fittings. The attention to detail given throughout was to a consistently high standard and the finished room more than met our expectations. We highly recommend Primo as you will achieve a very high standard of finish.

Wish I had more bathrooms. Friendly, helpful. Extremely cat tolerant. Lovely design & spectacular finish.

Just had 3 of my bathrooms completed with Primo.

Having completed extensive renovation work to my house over the last 18 months, I can without a doubt say that Primo was the best company I worked with.

Ant is truly exceptional at what he does and you can clearly see he enjoy and is proud of his work.

The bathrooms are a very high standard and it's clear everything is thought out from the start.

Primo offer an end to end bathroom service, from the initial selection (Ant guided me through this) to complete handover, you will have a hotel standard bathroom to use at the end with no snagging...

There isn't another company to use if you are looking around, highly recommend the team to anyone looking for new tiling or bathrooms...!

MC

I gave Ant the task of sourcing my whole bathroom (tiles, shower, bath, toilet, sink etc..) and doing tiling. He was super professional, creative with the design and the tiling is spotless.

Ant was there on the days he said he would be and finished on time. This can be a challenge for some tradesmen!

I couldn’t recommend another tiler to anyone apart from Ant. 👍🏻

Primo bathrooms absolutely smashed my downstairs cloakroom out of the park! I had a marble floor and wall tiles fitted including floating toilet sink and mixer tap. All high end products where Anthony at Primo knew all the products and made it so simple. I would not hesitate to recommend this business and will be using again in the future.