primrosehallpeonies.co.uk Reviews 

692
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent condition and quality of the plants received, often noting they are healthy and well-packaged upon arrival. Many also appreciate the easy ordering process and, in several cases, experienced prompt and swift delivery of their purchases. Reviewers often find the website informative and the selection comprehensive. However, some people were dissatisfied with the customer service, reporting non-existent support, unanswered emails, and long response times when issues arose. Delivery communication was sometimes lacking, with orders experiencing significant delays, incorrect items, or plants arriving damaged or dried out. Some customers also received plants that did not match their order or expectations, and a few noted plants dying or not thriving as expected.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the healthy and beautiful... See more

Quality

People report positive experiences with quality, with many customers receiving plants that were described as... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some experiencing swift and well-packaged... See more

Order

Users describe ambiguous interactions with order, with some finding the ordering process easy and receiving... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with some customers reporting excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Plant condition looks excellent as was the packaging. Only time will tell me the quality of the blooms. So as of now it's four stars optimistically becoming five next year!

Rated 4 out of 5 stars

Delivery communication could have been a little better from yourselves but the plants arrived and were nice and healthy looking.

Rated 4 out of 5 stars

The order was dispatched and received a few days after order. I was somewhat disappointed in the size (small) of the poenie given the cost. Some of the potting compost was in the bottom of the box and... See more


Company details

  1. Plant Nursery

Written by the company

Primrose Hall Peonies is an RHS Chelsea Flower Show gold medal award-winning British specialist peony nursery and we hold the Plant Heritage National Collection for unusual Intersectional or Itoh peony varieties. We currently stock the largest selection of rare and extremely collectable peonies for sale in the UK from herbaceous to tree and patio to Itoh, we are growing them all. Our peonies are sold at flowering maturity.


Contact info

3.6

Average

TrustScore 3.5 out of 5

692 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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3.6

All reviews

(692)

43 reviews in the last 12 months

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Rated 5 out of 5 stars

Brought peony as a present for my mum

Brought peony as a present for my mum. She's sending regular updates & photos showing the plant doing amazing well. She's extremely pleased with her plant.
My query prior to buying was answered very quickly & the plant arrived beautifully wrapped.

March 29, 2023
primrosehallpeonies.co.uk logo

Reply from primrosehallpeonies.co.uk

Thank you so much for taking the time to leave a review for us. We are thrilled that you are happy with your plants and they are growing well in your mum's garden, it really does make the nursery team's day when they hear the plants they have grown are thriving in their new homes. Enjoy your peonies.
Many thanks
The PHP Team

Rated 5 out of 5 stars

The service was great

The service was great, and my order was delivered really quickly. The peony was in really good condition when it arrived and quickly started growing within a day or so of going out in the garden.

March 28, 2023
primrosehallpeonies.co.uk logo

Reply from primrosehallpeonies.co.uk

We are pleased that your peony arrived quickly and that it is growing well in your garden. Thank you for your lovely review.

Rated 5 out of 5 stars

Excellent selection

Selecting the plants was both a pleasure and difficult because of the great range of peonies on offer.
The plants arrived promptly in excellent condition, the packaging protected the plants very well

March 27, 2023
Rated 5 out of 5 stars

Brillant.

Brilliant . Fast service (here within the week).Has relable as ever And the plants are even better

March 16, 2023
Rated 5 out of 5 stars

All great!!!

February 22, 2023
primrosehallpeonies.co.uk logo

Reply from primrosehallpeonies.co.uk

Thank you so much for leaving us a review. Enjoy your new peonies

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