primrosehallpeonies.co.uk Reviews 

688
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the excellent condition and quality of the plants received, often highlighting their health and substantial appearance. Many also appreciate the careful and secure packaging, which ensures items arrive safely. The ordering process is generally described as easy, and some reviewers experienced swift delivery. However, some people were dissatisfied with significant issues concerning customer service, including unresponsiveness to inquiries and a lack of contact options. There are also reports of incorrect orders, plants not matching descriptions, and items arriving damaged or dried out. Delivery times and communication regarding dispatch are also common points of frustration for several consumers, with some experiencing long waits or missing items despite paying for expedited shipping.

What people talk about most

Product

People report positive experiences with the product, often praising the health and beauty of the plants upon... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent condition and health of the... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers praising swift and timely... See more

Order

Users describe ambiguous interactions with order, with some reviewers finding the ordering process easy and... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers reporting exceptional and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Plant condition looks excellent as was the packaging. Only time will tell me the quality of the blooms. So as of now it's four stars optimistically becoming five next year!

Rated 4 out of 5 stars

The order was dispatched and received a few days after order. I was somewhat disappointed in the size (small) of the poenie given the cost. Some of the potting compost was in the bottom of the box and... See more

Rated 5 out of 5 stars

Comprehensive selection of peonies of all kinds. The website is easy to use and has full details of every plant. The variety I chose 'Cora Louise' photo could perhaps have shown the full flower rathe... See more


Company details

  1. Plant Nursery

Written by the company

Primrose Hall Peonies is an RHS Chelsea Flower Show gold medal award-winning British specialist peony nursery and we hold the Plant Heritage National Collection for unusual Intersectional or Itoh peony varieties. We currently stock the largest selection of rare and extremely collectable peonies for sale in the UK from herbaceous to tree and patio to Itoh, we are growing them all. Our peonies are sold at flowering maturity.


Contact info

3.6

Average

TrustScore 3.5 out of 5

688 reviews

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Hasn’t replied to negative reviews

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3.6

All reviews

(688)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant service

My friend received the peony as ordered and beautifully and securely packed. Better still, she tells me it has 3 buds on it. Thank you so much I am delighted with the service.
Do you deliver to Ireland?
Lesley
Sorry I can’t attach a picture of your peony in its new home

May 25, 2023
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Reply from primrosehallpeonies.co.uk

Thank you for you lovely review! We are so please your friend is happy with our peony plant. Unfortunately we do not ship to Ireland at the moment but hope to soon.

Rated 5 out of 5 stars

'Bridal Gown' peony

Purchased a 'Bridal Gown' peony for our daughter and son-in-law's first wedding anniversary as she had white peonies for her bouquet when celebrating her wedding in the south of France last May. We opted for the gift wrapping service and had the plant sent to their address in the Cotswolds. Although we have not yet seen the plant ourselves, they were absolutely delighted with it.....even our son-in-law said it was beautiful! It arrived much more quickly than we had expected and already had one large bud on it. Would highly recommend

May 17, 2023
Rated 5 out of 5 stars

Very impressive

Excellent website with great choice of peony and sound advice about each one. Prices reflect excellent quality of plants which arrived quickly and were well packed. The peony I bought last year are thriving and full of buds. And I am very pleased with the plants I have bought this year.

April 25, 2023
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Reply from primrosehallpeonies.co.uk

Thank you so much for taking the time to share your review. We are thrilled to hear you are pleased with your plants and that they have flowered for you. Our team nurture our peonies to flowering maturity so it’s always lovely to know they have flowered for you in your own garden and are doing their job nicely. Wishing you many more decades of wonderful peony blooms.
The PHP Team

Rated 5 out of 5 stars

Happy healthy peony

I ordered a fabulous peony and it was delivered in excellent packing allowing the plant space to breathe etc. The plant itself was such a healthy and good looking plant and is now looking good and happy in my garden. I would definitely buy from this supplier again!

April 24, 2023
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Reply from primrosehallpeonies.co.uk

Thank you so much for taking the time to leave a review for us. We are thrilled that you are happy with your plants and they are growing well in your garden, it really does make the nursery team's day when they hear the plants they have grown are thriving in their new homes. Enjoy your peonies.
Many thanks
The PHP Team

Rated 5 out of 5 stars

Beautifully illustrated

Beautifully illustrated and full of the sort of information that I have always wanted to know (but never known who to ask). I shall look forward to taking better care of my peonies from now on!

March 14, 2023
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Reply from primrosehallpeonies.co.uk

Thank you Marion for your great review on the new Peony Book, "My Love Affair with Peonies" by Alec White. It is true that it is packed with stunning photographs and lots of information that is both great to gardeners and just people who love peonies. 😊

Rated 5 out of 5 stars

Brought peony as a present for my mum

Brought peony as a present for my mum. She's sending regular updates & photos showing the plant doing amazing well. She's extremely pleased with her plant.
My query prior to buying was answered very quickly & the plant arrived beautifully wrapped.

March 29, 2023
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Reply from primrosehallpeonies.co.uk

Thank you so much for taking the time to leave a review for us. We are thrilled that you are happy with your plants and they are growing well in your mum's garden, it really does make the nursery team's day when they hear the plants they have grown are thriving in their new homes. Enjoy your peonies.
Many thanks
The PHP Team

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