Plant condition looks excellent as was the packaging. Only time will tell me the quality of the blooms. So as of now it's four stars optimistically becoming five next year!
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Review summary
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Excellent product acceptable delivery time.
The order was dispatched and received a few days after order. I was somewhat disappointed in the size (small) of the poenie given the cost. Some of the potting compost was in the bottom of the box and... See more
Comprehensive selection of peonies of all kinds. The website is easy to use and has full details of every plant. The variety I chose 'Cora Louise' photo could perhaps have shown the full flower rathe... See more
Company details
Written by the company
Primrose Hall Peonies is an RHS Chelsea Flower Show gold medal award-winning British specialist peony nursery and we hold the Plant Heritage National Collection for unusual Intersectional or Itoh peony varieties. We currently stock the largest selection of rare and extremely collectable peonies for sale in the UK from herbaceous to tree and patio to Itoh, we are growing them all. Our peonies are sold at flowering maturity.
Contact info
Dingley Dell, Toddington Road, MK455AH, Westoning, United Kingdom
- https://primrosehallpeonies.co.uk/contact-us/
- primrosehallpeonies.co.uk
3.6
Average
686 reviews
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Hasn’t replied to negative reviews
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Reply from primrosehallpeonies.co.uk
Thank you so much for your kind review! We're thrilled to hear that you were pleased with the quality of the plant and the care taken in packaging. We hope it thrives in your garden and brings you lots of enjoyment. Happy planting!
Reply from primrosehallpeonies.co.uk
Thank you for your lovely feedback! We're so glad to hear you're happy with both the plant and our service. Wishing you lots of success and enjoyment with your new addition to the garden!
Quick delivery and gorgeous peonies
Quick delivery and gorgeous peonies, ready to plant as soon as it arrived 😊
May 1, 2025
Reply from primrosehallpeonies.co.uk
Thank you for your kind review! We're so pleased to hear your peonies arrived quickly and in great condition. Happy planting and wishing you many years of beautiful blooms!
Communication problems
I needed to replace a peony bought from Primrose Hall in June 2024 which by April of this year was clearly not going to grow, but had great difficulty contacting this company. Eventually after posting a poor review they did respond and explained that their IT had been hacked so emails were not read. Happily they have now apologised and supplied a new plant which looks in excellent health so should thrive. I am pleased with their action but life would have been much easier if they had a phone number.
April 18, 2025
Unprompted review
Reply from primrosehallpeonies.co.uk
Dear Robert, this is the email you sent to us in March which is a little different from what you have put on here.
"Dear Primrose Hall,
I bought two white peonies from you last June, and planted them out immediately with great care, in a bed where an old red peony had thrived for decades. Well-rotted compost was dug in, with a sprinkle of mycorrhizal fungi pellets in the holes, and the tubers firmed in at soil level.
Spring having arrived, one of them (“Mother’s Choice”) is growing vigorously but the other (“Kelway’s Glorious”) is showing no sign of life whatsoever as you can see in the attached photo. Is there any hope for it?
These are quite expensive plants and the apparent failure of one of them is very disappointing.
Best wishes,
Robert Elswood (Edinburgh)"
Our website and admin was down until this month due to being hacked. We have now responded to you regarding the one peony and as soon as the nursery manager looks at your photographs and advises, we will be in touch.
Beautiful "peony" mugs
Beautiful "peony" mugs - both made in Britain, and designed in Britain. I had been looking for some new mugs for some time, I found a lot I liked but, on inspection although the art or design was British, almost invariably the mugs themselves were made in another country, so disappointing. Add to the lovely mugs, the friendly, prompt assistance and delivery and I'm one happy person.
February 21, 2025
Unprompted review
Reply from primrosehallpeonies.co.uk
Dear Linda,
We are very proud of the fact that all our gift range is British made by British Artists on British Materials - we love our china gift range and are really pleased you are happy with them.
Perfect Peonies
My friend was very pleased with her two peonies for her birthday and they arrived just when I wanted them and in very good condition. Would use the company again. .
November 26, 2024
Reply from primrosehallpeonies.co.uk
Joanna,
Thank you. We do go out of our way to make sure the gifts are received when you want them to be. We are so please they arrived safely to your friend.
excellent service
delivery time and packaging were excellent information and product were excellent as well
as a xmas present I am sure they will be well pleased
November 13, 2024
Reply from primrosehallpeonies.co.uk
Dear Billy,
Thank you for your review - we are pleased that as a repeat customer you are always happy with our service and plants especially as gifts.
Great quality and healthy plants
The quality of the plant roots looks healthy and clean with the promise of growth to come. The packing of them was good and safer the soil stayed on the roots not in the box pinging all over the place on opening the box. Thanks for passing on delivery instructions as I got them with the asel it normally takes. Thank to you all safe driving.
November 13, 2024
Reply from primrosehallpeonies.co.uk
Hi,
It is so important to us that you receive your plant without any hassle and we were happy to add extra delivery instructions in order for this to happen. We hope you have many years of wonderful peonies.
Thank you.
Primrose Hall went out of their way to meet a very short deadline with a birthday gift. The recipient was delighted with the peonies. I'll be pleased to order from you again.
October 31, 2024
Reply from primrosehallpeonies.co.uk
Dear Sarah,
We were delighted to help you out in making sure the birthday gift was there on time! Thank you for your lovely review!
Excellent service
Excellent service. Easy to navigate website, and kept up to date with order progress. Well wrapped and arrived in great condition.
October 28, 2024
Reply from primrosehallpeonies.co.uk
Dear Sean,
Thank you for your lovely review. We are so pleased to hear you received your peony plant in great condition.
Peony ordered arrived in good time and…
Peony ordered arrived in good time and looks healthy. Planted as per instructions and we will wait to see how it does next summer. One star off due to shipping - the box was very battered, the pot broken and much of the compost in the box rather than the pot. This is obviously not Primrose but the courier used.
September 19, 2024
Reply from primrosehallpeonies.co.uk
Dear Yvonne, thank you for honest review. We do rely on DPD to deliver plants accurately as specified to them and occasionally this has not happened which we apologise for. I am pleased that the plant itself was not damaged though and hope you have some lovely peonies this year.
This was a gift for a friend
This was a gift for a friend, as far as I know she was very pleased and delivery excellent
September 5, 2024
Reply from primrosehallpeonies.co.uk
Dear Valarie, we hope you friend was very happy with their gift. Thank you
To order was easy and quick
To order was easy and quick. Delivery was prompt and the plants were in good condition
September 2, 2024
Reply from primrosehallpeonies.co.uk
At Primrose Hall Peonies we try to give a very good customer service and very healthy Peony plants that will give out customers years of wonderful blooms and foliage.
Astonishingly comprehensive range and great service
Very wide selection of all types of peony. Helpful website and excellent service.
September 5, 2024
Reply from primrosehallpeonies.co.uk
Thank you so much Caroline. We really appreciate your comments!
Being kept up to date with my order
It was easy to place and order and I was kept up to date with process and delivery time.
September 3, 2024
Reply from primrosehallpeonies.co.uk
Dear Diane, we strive to give good customer service throughout and thank you for taking the time to post a lovely review.
Reply from primrosehallpeonies.co.uk
Thank you Michael for your lovely review.
Worth the Wait
There was a long wait for a large (collective) consignment of plants to reach Northern Ireland, but the condition of the two peonies that I ordered was better than that from local nurseries - healthy plants in strong and well protected pots. Happy and will return for more in due course.
August 12, 2024
Reply from primrosehallpeonies.co.uk
Dear Margaret, we appreciated your patience whilst we tried to sort out all the EU regulations to bring your peonies to you in Northern Ireland. We hope you have some beautiful peony blooms this year.
Impossible to contact the company about…
Impossible to contact the company about my order.
The phone number doesn't work.
Contact via the website (reply time stated at 7 days at peak times) acknowledged I'd get a reply within 10 days. After 2 weeks still heard nothing.
Direct emails to company bounce back as Undeliverable.
Totally unacceptable.
September 3, 2024
Unprompted review
Reply from primrosehallpeonies.co.uk
Hi,
We do not use a phone line now but do try to respond quickly to all email queries.
We have been receiving emails as usual to customerservice@primrosehall.co.uk so please do try again.
Great Customer Service
I can’t fault the customer service from Primrose Hall Peonies. They went the extra mile to ensure all the EU regulations were met and made the trip to NI to deliver the plants to me in person. Fantastic Customer Service!
I look forward to amazing blooms next year.
August 12, 2024
Reply from primrosehallpeonies.co.uk
Dear Miriam, it was such a long process to get your peonies to Northern Ireland but totally worth it especially when you take the time to thank us - we really appreciate it and hope your peonies will be out this year.
Thank you for your response to my…
Thank you for your response to my previous review, however as you have taken 11 months to respond it is of little consequence.
August 13, 2023
Unprompted review
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