Princess Highway Reviews 94

Like many others here, I ordered something on 28 June and still it has not even been dispatched according to the emails.

Feels like a total scam, with no genuine attempt to fulfil the item. Considering reporting to consumer affairs and I hope others do too.

This was my first time ordering with Princess Highway, and will certainly be my last. I ordered a handful of items about a month before a vacation I hoped to wear them on. Well, I leave tomorrow and my order still has not even shipped. I get generic emails apologizing for the delay almost every day, but never a real update. The chat feature on their website doesn't actually connect to a human, so there are extremely limited options to contact customer service (especially as an international customer with a significant time difference than their phone line). At this point I don't expect my order to ever arrive.

Placed an order on 28 June 2025 and it still hasn’t been shipped.
I’ve contacted customer service many times requesting support, but all I’ve received are generic, automated emails saying my order is being “sourced due to high demand.” I've asked several times for the order to be cancelled and for a refund, but no action has been taken.
😢

The absolute worst experience I’ve ever had with an online purchase. I would never buy a thing from this company again. 3 weeks and still waiting. Called and emailed and no resolution. Non existent customer service. I feel they blatantly lie over the phone as nothing else happens. Steer clear of this shop it will only cause you mass frustration.

Placed an order on 16 June 2025 and it still hasn’t been shipped.
I’ve contacted customer service multiple times requesting support, but all I’ve received are generic, automated emails saying my order is being “sourced due to high demand.” I've asked several times for the order to be cancelled and for a refund, but no action has been taken.

This experience is incredibly disappointing—especially from a brand I’ve supported and loved over the years. Not fulfilling an order, ignoring cancellation requests, and refusing to refund goes against Australian consumer law. I won’t be purchasing from this brand again.

Order placed on 14.05.2025, did not arrived, Australia Post cannot locate the parcel and is now considered lost. Contacted Princess Highway on 17.06.2025, they gave me an option for resend the items/ refund to credits. I choose to have them resend, as I do need them for an event in mid of July 2025. Up till today, I have sent follow up emails to them, no respond/ follow up. Very disappointing!

Order has not been sent. Completely unable to speak to a human only a bot that sends you in circles. Do not order from this appalling site.

Constantly having issues with online orders, every order I have had missing items and marks on the clothing. The response from the support team is abysmal and it takes weeks to get a response from them, and that's after sending weekly emails asking for an update. Don't bother asking them to send a replacement item because they never have them in stock and you get the run around with a refund.
Really disappointing because their quality of clothing is great and they have good sales but it's the customer support that really let's them down.

Difficult to buy online because the sizes vary so much. Some size 14 are huge, and some are barely a size 10.

Terrible customer service and please read their returns policy before buying online. They are difficult to contact (especially when they were the ones who stuffed up the order like in my first experience). If you get a return (2nd wxperience) they give you a credit. So you pay the original postage. Pay postage to return it. Then you use your credit to buy another and pay postage again. My postage was $45 in the end. More than the item cost. Never again.

Awful customer service - ordered a Christmas gift one month ago, I am leaving for overseas for my family’s Christmas and it still hasn’t arrived. Lodged an enquiry with Australia Post and they cannot find it, I asked Princess Highway to check with them as the sender and they did not. The parcel has been to WA and then VIC three times now back and forth according to the tracking information and a month later princess Highway still says it may come, no help, no refund, really terrible customer service experience after many emails.

Warning! Princess Highway will not refund sale items and right now nearly everything in their store is on sale! So if it doesn't fit you you will not get your money back! I shall never ever buy a sale item from them again..... they have kept my money and I do not want anything else from them at present. This is so UN-Australian!!!

I ordered to the UK and it arrived rather quickly, everything is super cute and I'm really happy with my purchase. I will definitely be ordering more!!

There was a dress I really liked, I asked about measurements, it took 2 weeks & they gave a 1 sentence response including the guide. I responded asking if they had any actual measurements of the specific dress I was liking, & I've messaged x 3 now, over 2 weeks, even saying in the last message "could someone please get back to me, I'm about to give up." Nothing. Gives no confidence if I ever had to return something. Other online sites will measure at least 1 specific item from a range to give a gauge.

Awful. They sent me shoes I ordered except... only the left shoe arrived! I emailed them asked what happened and a customer service representative said she would look into it. That was over three months ago. I've sent follow up emails and never received a response.

AVOID ONLINE AT ALL COSTS

Only gave 1 star because I couldn’t give 0. Wish I had read the reviews before my purchase. Literally placed my first order THEN read the reviews. Though they surely won’t mess up my first order. Yep. Just received my first order, totally not what I ordered. Had tried to contact them many many many times prior to receiving my order to fix it… crickets. They obviously have no concern for their customers. To make things worse I didn’t even receive a receipt in order to exchange in store! So I guess I’ll sort that out Wednesday. Please take notice of these reviews but if you still choose to purchase online don’t waste your money on express post…. Snail mail more like it. And don’t expect to be able to contact them if you have problems as you will be wasting your time. Princess Highway it is you! Not us. I’m gobsmacked with these reviews how they are still operating. Will never purchase from them again. I order and lesson learnt. I’ll tick the box so they can see my review but they won’t look at that either. They couldn’t care less about what we think. So unprofessional it’s a joke.

Really disappointing customer service - I would even go as far as saying there is none. No response to emails for help. I am now out of pocket $160 and after six weeks, I still cannot contact anyone to process a full refund after this ordeal after originally requested when the item was shipped back. Really disheartened and would not recommend any Australian consumers to buy anything from this company.

Great clothes. Bought some dresses for my daughter which were great so thought I would try some for me. Did not fit or suit me at all. Returned with Australia Post (confirmed) but no contact from them. Have sent 3 emails no reply (first email is now over 1.5 weeks old). Extremely poor costumer service.

They used to charge in AUD but now when i put in my US address it changes to USD. When I checked the exchange rate, they were overcharging me by $15 USD. My credit card has no foreign transaction fees and better exchange rates, I would prefer the option to be charged in AUD and not get ripped off. In their FAQ it even says they will charge in AUD (lies). Secondly on their website it states for international packages they use DHL. They did not ship my package with DHL, they used Australia post/ Usps. I tried to contact them about it but no response. They are not transparent and information is inconsistent. I would not buy from them again.

I’ve ordered a lot of apparel from princess highway and it’s always so cute, made with real fibres (so much linen and cotton, love that) and I get SO many compliments on my coordinations with their patterns.

Sad to find out that they have so many negative reviews despite being one of the cutest storefronts I’ve ever seen. Really perfect clothing if you work at a fun office.

One thing I will note is that shipping to Canada from Australia takes a long time and at times, the duties are nuts. I order a lot of things from out of the country and this isn’t unique to Princess Highway. Definitely go into it knowing that and give them some grace for things they can’t control.