Princess Highway Reviews 94

This company is a scam. No customer service, unable to contact them at all. They will not refund, only provide a voucher.

Avoid at all costs.

Very poor purchase experience. This online shop seems like a scam company. You cannot get refund if the clothes are not suitable for you. The voucher seems like a kind of waste of money if you don't want to purchase clothes from this shop any more.

I saw 3 cute smock dresses (Harvest Smock Dress, Enid Smock Mini Dress, Koala Smock Dress) on their website and was hesitant to order them based on the reviews here. Maybe it was because I paid for express shipping but they all shipped together quickly and arrived about 3 days after ordering. I will say that the fabric of the dresses feels thinner than the older smock dresses of theirs that I own.

This website is a fraud - they charge customers then never deliver goods. Avoid at all costs!!

It was my first time I bought from Princess Highway and had to return an item that was faulty. Their returns staff refused to give me a refund, stating I had kept the item. Why would I want to keep an item that was inexpensive, was faulty and of low quality? They refused to address the issue. I rate this company zero star.

I ordered a dress on sale which some weeks later showed delivered in a state I do not live in.
There is no phone number you can call to speak to a person and my email enquiry took three weeks to be answered only to be told my parcel was "delivered as addressed". The agent who answered my email enquiry about my delivery dispute DID NOT obviously check my order details and postal address as they should have seen (if they paid attention to detail) that I live in VIC and my item was delivered to NSW. It was only due to my persistence and constant emails to them disputing this that they actually emailed back a week later again advising "Oh the item now is back with us".....I would never buy from them again as they have no empathy, no attention to detail and only do more if you are persistent enough to keep enquiring! Their responses are templates with no respect for the customer who had paid good money for items they do not have. No apologies and no understanding ever was noted in communications to me. Their responses are so spiratic - one day I had three emails consecutively and then days later finally one answering my enquiry....in short customer service is appalling and that is my first and last purchase from this company.

please dont buy online from this website. I ordered 2 weeks ago and cost me $280 with no update about my order.

PLEASE AVOID SHOPPING ONLINE ON PRINCESS HIGHWAY WEBSITE. THE WORST CUSTOMER SERVICE EVER!

Too long to post and no telephone number to contact. Covid is over, there's no reason not to have a contact number (which was your excuse when you took it away...which isn't justifiable).
I don't see why I need to prompt them to ship items paid for 2 weeks ago.
I see many people experience the same,yet they haven't improved issues over reasonable time.

Ordered 4 weeks ago… one out of the 8 things I purchased was shipped… have tried to contact (literate anyone?) but everything is AI… no option to speak to a person or to email… just keeps rerouting back to the chatBOT saying that no one is available right now and to fill out a form (with a link to that chat bot again… no form)… so I guess I’ll never see that $250 again or the clothes I bought…

Avoid!

I will NEVER buy from this company again. I placed an order three weeks ago with express postage and they still haven’t shipped it. The event I purchased it for has been and gone. To say I’m angry would be an understatement!!

Worst customer service experience I’ve ever had. Their website had a fault and showed the cost of the items to be different to that actually charged on the invoice after I submitted payment. I messaged them immediately after submitting my order and never heard back. Eventually after being in contact 3 times service online insinuated that I was a liar and refused to help. When the items arrived they were wrong. I stopped hearing back from customer service so called a store. They manager contacted them for me, when I called her back 10 days later she hadn’t heard anything from them. 5 weeks in and customer service has told me that their website wasn’t wrong and that I can return the items within in 14 days of receiving them. A bit late for that. I have asked to speak to a manager multiple times.

Their service is the worst. Besides being rude and unhelpful they don’t have online chat, it sometimes takes over a week to have an email answered and they have no phone number to contact. I will not be shopping with them again. Such a waste of time and money.

This company is a scam. They never sent my order and never returned the money

This company is a scam.
They only sent half my order,and do not respond to email or messenger. The telephone number provided on IG does not work.

Order took weeks to get shipped and never able to reach anyone for customer service， no one answer the phone 24/7. Postage got lost and nil proper follow up nor compensation, not even able to speak to anyone to make a complain about it. The worst customer service ever. Never buy princess Highway online again

Pathetic.. orders repeatedly cancelled or only partially filled, weeks of silence after an order has been placed, no compensation or genuine apology for stuffing you around. The clothes might be gorgeous but it's not worth the hassel to deal with a company that has no respect for its customers. I will never shop with Princess Highway again

Two weeks since I paid for my online order. It was in stock and not on sale when I purchased. Order still not shipped yet. Not contact from them when I emailed. Pathetic customer service. Won't be buying again.

I returned my order by express mail for a size exchange. Postal Tracking confirms they have received the item, but no confirmation email on order status has been received
The company’s customer service telephone number is unanswered. No customer service email address is provided.
In other words, the company does not want to receive contact from customers.

I ordered one item from Princess Highway and paid for express postage. It is now Tuesday afternoon and have not even received a tracking number or notification of shipment. This will be the last time I will be ordering anything from them. Not impressed.

This review is for the online ordering experience with this company. First time ordering online from them. After 2 weeks from date of purchase with no email confirming shipping (their stated process), I contacted the company via their not very easy to find email. Received very fudgy reply almost a week later apologising for delay, and that the single item I ordered was ‘hard to source’ (despite it being in stock in my size in per online and in-store visits). Item was somehow ‘sourced’ later that same day, since a shipping tracking number was submitted to AusPost, although the item has not yet been lodged with AusPost a day later. Looks as though it will be 3 weeks+ to receive (I’m in metro Melbourne), and I wish I had just bought it in store instead.

Very dissapointed with this compagny... I ordered 4 dresses on their website,,, they sent only 1 with no explanation. I had to write to them 3 times,,, they told me the remaining dresses were on their way.. Few days later, I received a refund in my bank account. They said the 3 missing dresses were out of stock... My order was made 1 month ago, still, the dresses I wanted on their website are still there... I will never order directly on their website again. It's sad, because I love their clothes :(