Disappointed: poor print quality (colours duller than those in my photos) For Christmas, I ordered some magnets. They were poorly cut, almost torn, and so thin they wouldn't stick to the fridge with... See more
Company replied
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See what reviewers are saying
Good service. Anyway a little disappointed by the result but this is mainly due to the original quality of the picture.
Company replied
Re your answer to my first claim, I've tried again to use my voucher ZBTHAFQOTBSW which I had bought from Groupon and it workef !!!. I had the same problem with previous orders and vouchers from... See more
Company replied
I am writing another review to let people know how Printerpix deals with negative feedback and reviews. You will get a generic apology email which they hope you will take no further, they promise to p... See more
Company replied
2.3
Poor
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I wrote about orders that we about to…
I wrote about orders that we about to end this july and never got an answer.
just too bad
April 20, 2024
nice result and good behaviour of…
nice result and good behaviour of Printerpix who resent a book which had an issue during transportation
July 10, 2024
Livres abîmés
When i got my books, i refused them to the postman, they were torned Out and it took 3 months to resolve the pb , and get new ones ( call in england, mails…..)
May 15, 2024
I highly recommend not using this site
I highly recommend not using this site. Instead of printing 200 different photos, they sent me 100 x 2. That is, two of each. I contacted support several times, but never received a response.
Worst service
February 26, 2024
I paid for an express delivery
I paid for an express delivery, and it did not arrived as expected. It arrive as a standard shopping time. So, expense for nothing
May 25, 2024
Very nice product
March 14, 2024
Shipment problems
Paying to have a faster shipping and then having it delivered even later than the date announced for the normal shipping..
December 1, 2023
Printerpix is based in UK
Printerpix is based in UK, now for France customer rules were complicated... More than 2 weeks to receive. The quality of book (20 *20) is good anyway
December 1, 2023
Fast delivery and high quality
March 16, 2024
I ordered a calendar starting from May…
I ordered a calendar starting from May 2024 i received a calendar starting January 2024, very bad quality of the pictures and it was in a bad shape because it was delivered bent in 2 parts in the mailbox. Despite all this reasons they refused refunding because i paid with a coupon, saying it was the company of the coupon that should refund, of course the other company said the opposite. To this day i still didnt get a refund despite many emails
April 2, 2024
He never got my order!!!!
February 12, 2024
The packaging was torn.
The packaging was torn.
The photo books arrived damaged.
I sent a complaint email and had no response!
I’m not happy at all.
I am a long time client and I have done a lot of photo books and other work and I regret that I am not considered.
In the future, I will look for another company.
June 20, 2024
Paid the Price to be delivered in Time…
Paid the Price to be delivered in Time for christmas. Got it for the 6th of january. Other than that, good products
December 31, 2023
No delivery no solution no answer
No delivery of a 10 calendar order in december 2023.
In July 2024, no answer, no solution found !
December 1, 2023
I Never received my order and the site…
I Never received my order and the site Never answered my emails I lost 90€.
January 11, 2024
Thanks
Even after some difficulties with the delivery UPS the album arrived with quality
Easy to produce
Contact with jack William was great and powerful
July 11, 2024
Arnaque! Fraud!
Arnaque!! Colis pas reçu et sav injoignable
Fraud! Never got the package and no response from from the seller
November 30, 2023
Quand j’arrive au bout de la creation…
Quand j’arrive au bout de la creation d’un album j’ai un message d’erreur jusqu’à ce sue la promotion doit terminée !
June 7, 2024
No phone nunber no way to enter in…
No phone number no way to enter in contact
I lose money
Time and albums
I have to pay 3 albums more to get my complete order
It took me three months
Many calls to nederlands with no answers they said we are going to send you a ticket etc. Never saw them
Many emails to uk. To usa messages on facebook
I finally bought 3 more coupons
Then pay the post fees 7€80 per albums twice for the 3 albums missing
They finally offered me a refund of around 15€ i spoil more than 100€
AVOID THEM IF YOU ARE NOT LIVING IN NEDERLANDS
February 2, 2024
Reply from Printerpix
Très cher client,
Nous nous excusons pour les désagréments que vous avez rencontrés avec notre service. Nous comprenons à quel point il peut être frustrant de ne pas avoir de numéro de téléphone pour nous contacter et nous sommes vraiment désolés pour toute confusion ou retard que cela aurait pu causer dans votre commande.
Nous apprécions vos commentaires et espérons que cette réponse démontre notre engagement à améliorer nos services. Soyez assuré que nous répondrons à vos attentes et regagnerons votre confiance.
Si vous avez des questions supplémentaires, veuillez envoyer un e-mail à resolutions@printerpix.fr à notre service client, et ils se feront un plaisir de vous aider davantage.
Nous vous remercions d'avoir attiré l'attention sur cette question.
Meilleurs vœux,
Joey - Équipe Printerpix
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