Disappointed: poor print quality (colours duller than those in my photos) For Christmas, I ordered some magnets. They were poorly cut, almost torn, and so thin they wouldn't stick to the fridge with... See more
Company replied
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Disappointed: poor print quality (colours duller than those in my photos) For Christmas, I ordered some magnets. They were poorly cut, almost torn, and so thin they wouldn't stick to the fridge with... See more
Company replied
Good service. Anyway a little disappointed by the result but this is mainly due to the original quality of the picture.
Company replied
Re your answer to my first claim, I've tried again to use my voucher ZBTHAFQOTBSW which I had bought from Groupon and it workef !!!. I had the same problem with previous orders and vouchers from... See more
Company replied
I am writing another review to let people know how Printerpix deals with negative feedback and reviews. You will get a generic apology email which they hope you will take no further, they promise to p... See more
Company replied
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
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I have a problem with my album , I sent several mails because I need help and noboby answers me !!

Reply from Printerpix
Delivery too long : one month !
Very bad printing of the pictures.
Impression recto-verso !! Not usual for a calendar. Horrible !

Reply from Printerpix
2 years in a row we did our family calendar with you and got them in March

Reply from Printerpix
I received only a part of the pictures I ordered in december, I wrote about it in january... and still have no answer at all !

Reply from Printerpix
The global result for 2 photos on canvas is good. And delivery quite prompt. Just a notice : the size for canvas+wooden support is a little larger than the one mentionned on the site (which is a difficulty to insert it a frame. To be known before ordering.
Very very disappointed... The color did not meet my expectations, perhaps because the surface treatment is pink. The material looks like « toile cirée », shiny and synthetic. I covered Gesso's 3 canvases to make paintings on them, I admit that chassis have never cost me so much!

Reply from Printerpix
Very bad!My album has been lost and I have not received any money in spite of many mails that I sent.

Reply from Printerpix
Printerpix sent me the same fridge magnet six times and numerous texts have failed to get it resolved. I want the six individual photo fridge magnets. Useless companyApril

Reply from Printerpix
Delivery was delayed and packaging awful, albums where damaged and nothing from thé customer service, no apologies

Reply from Printerpix
I never received my order and I have not received a refund after several reminders

Reply from Printerpix
I've been a real fair customer for many years and I'll continue with Printerpix, because I'm always totally satisfyed: creative software, very good quality of printing and helpful customer service when needed. What else???
Haven't yet received my order of 27.04. Think it was lost on its way or returned. No excuse and no refund yet.

Reply from Printerpix
Everything was wrong. Service awful. Horrible guest service. Juste mistakes. No more with Printerpix.

Reply from Printerpix
6 March 2024 UPDATE: After numerous emails with no response and then contacting them via social media they have promised to refund the rest of my order and given me a refund reference number. I am also still waiting on the £7.99 refund for the postage as promised by Andrew Robello since 5th January 2024 but to date not received in my bank! Will give it another 7 - 10 days because they say the finance manager needs to approve it. Will update.
DISGUSTING COMPANY PLEASE AVOID!!!! HEADS /BODIES/TEXT CROPPED OFF ALL PAGES IN PHOTOBOOK AND NO REPLY FROM PRINTERPIX!!!!!! Please don't use this company. I'm in a long battle to try and get my money back and it's been months now no reply from them after previously emailing Andrew Robello and Cheryl Stephen at Printerpix. Paid for rush delivery on 23/12/23 but arrived almost a month later. Photobook received with heads/bodies and text cut off even though my photos were all within the borders I have videoproof and screenshots of my online order. I emailed them already they know the issue but have ignored me. Only used them because website promised rush delivery but in hindsight wished I had read reviews first. They have my emails and my order number they know who I am and know about the issue but have not bothered to resolve this. I only get a reply if I leave negative reviews on Trustpilot so will continue to do so. Please avoid this company you will be bitterly DISSAPOINTED.
Filing a claim with PayPal and if that fails then I will file a chargeback with my bank and if that fails I will take it to Financial Ombudsman and report them to Trading Standards. I will also write to the BBC Watchdog since there seems to be hundreds of customers in the same situation. I won't give up and won't let this company get away with this. Its unfair that honest people are being scammed this way. Please don't trust any of the fake positive reviews on Trustpilot either as Trustpilot themselves have flagged this company for breaking Trustpilot policy by how they are displaying reviews. Just save yourself the hassle and use more professional companies anyone but these guys.
The customer service for France does not exist. I sent a couple of emails and call at least 20 times. I get no answers
I had to call in the NL ($$) to finally talk to someone…
I have ordered a couple of time in the past but I think this time was the last time for me…. Coloranland are a bit more expensive but more professional
Great experience, Andrew Robello has solved my problem quickly ! I am very satisfied !!
As I hadn't received my order described as sent in a mail by Printerpix on November the 7th, I wrote to the customer support. I had a quick answer from Conor: an other book has been sent from Printerpix... I'm now waiting for delivery...
Thanks for reactivity!
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