-minus 100 stars.Dreadful.Medium tshirts so small would fit a12year old girl.Customer service so backed up with complaints from all their other unhappy customers simply unable to deal with mine. Pat... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Description of item wrong, total rubbish , I expected small personalised garden gnome, what I got was a plastic stick with image on it ,unbelievable, I'll be embarrassed to give this to the perso... See more
Didn't receive order. Ordered before Xmas paid extra for speedy delivery. 3 months on still not received. Rubbish support , rubbish website takesxyou round in circles. Do Not Buy from this compa... See more
Dreadful timescales. Ordered and paid on the 15th December. Website claimed delivery would be by Christmas Day ( Boxing Day 5.00am. actually!) Arrived Today 8th January. 24 Days….. They need to be... See more
1.5
Bad
415 reviews
Replied to 8% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered an Artemis two mug
I ordered an Artemis two mug. It arrived very well packed and in perfect order which I greatly appreciate. However, it looks like it was printed back to front. The words Artemis 11 (correctly , tho this keyboard makes it look like eleven), and the lovely earth globe were printed as if only for left-handed people to hold the handle that way.
Most of us are right handed.
It's not a major issue, but abit disappointing. The small printed info about the mission , on the mug, is so tiny it's not really meant to be read.
It's more just part of the fun design
Awesome mission, but the mug should've been printed the other way, so you hold the handle looking at the Earth. The price plus delivery was reasonable as the design is lovely, and it's a nice big chunky mug.
April 11, 2026
Unprompted review
Reply from Printerval
Hi there,
Firstly, we deeply apologize for your unhappy shopping experience with us
We ensure the quality of products, in case you received a Wrong item because of a fault during the Production process, we are willing to offer you two solutions as below:
1. Send a new item to your address for FREE. (Please be advised the shipping fee is optional, we would appreciate it if you could support us with this fee).
2. Issue a refund for the wrong/low-quality item and a 10% OFF discount code for your next purchase.
Plus, please check our guarantee here: https://printerval.com/the-printerval-guarantee-n629.html
Please let us know which solution you choose to solve this case and email us at support@printerval.com. (Please attach your order information and the problem you got with your order so we can have a further investigation on this case and guide you to get all things to go right)
*Please be advised we work with third-party print providers and delivery companies to complete all of your orders so that we need your cooperation to solve your case if you receive wrong/damaged items. Hope you all understand.
You don't need to send the unwanted item back to us. We all know we shouldn't waste more money on the delivery company.
Please keep the item and give it to your local charities; it will go to someone who needs it. We appreciate it.
Feel free to contact us and get your case corrected. We are looking forward to hearing from you.
Regards,
Printerval Support Team
A personalized blanket is soft
A personalized blanket is soft, warm, and meaningful. It feels like comfort with a personal story and makes relaxing time feel even better.
April 19, 2026
Unprompted review
Reply from Printerval
Hi there,
Thank you so much for your kind review. We’re very happy to hear that you had a positive experience with us.
Your support means a lot to our team, and we truly appreciate you taking the time to share your feedback.
If you need any assistance, feel free to contact us via support@printerval.com. We are here to help with all of your concerns.
Sincerely,
Printerval Team.
The embroidered cap fits well and looks…
The embroidered cap fits well and looks great. The stitching is neat and it keeps its shape. Even after long wear it still looks clean and structured.
April 9, 2026
Unprompted review
Reply from Printerval
Hi there,
Thank you so much for your kind review. We’re very happy to hear that you had a positive experience with us.
Your support means a lot to our team, and we truly appreciate you taking the time to share your feedback.
If you need any assistance, feel free to contact us via support@printerval.com. We are here to help with all of your concerns.
Sincerely,
Printerval Team.
Don’t Risk Your Money and Time
Somehow my order was canceled. I did not cancel, yet they did nothing to make it right. Poor, very poor communication. Don’t send them any money. I had to contact my bank and dispute the charges.
February 2, 2026
Unprompted review
Reply from Printerval
Hi there,
We’re truly sorry to hear about your experience, and we sincerely apologize for the inconvenience caused.
Please be assured that this is not the level of service we aim to provide.
We can't locate your order ID under your name. To help us resolve this matter as quickly as possible, please call us: +1 339 666 1686 or +1 478 666 1686 with your order number and relevant details. We will prioritize your case and work with you to find a satisfactory solution.
Thank you for your understanding, and we hope to have the opportunity to make things right.
Best regards,
Printerval Team
Buyer be aware, read the description...
I ordered what I thought was a personalised garden Gnome, what I actually received was a flat stake. The picture didn't match the description. Not very pleased.
April 15, 2026
Unprompted review
Reply from Printerval
Hi there,
Firstly, we deeply apologize for your unhappy shopping experience with us
We ensure the quality of products, in case you received a Wrong item because of a fault during the Production process, we are willing to offer you two solutions as below:
1. Send a new item to your address for FREE. (Please be advised the shipping fee is optional, we would appreciate it if you could support us with this fee).
2. Issue a refund for the wrong/low-quality item and a 10% OFF discount code for your next purchase.
Plus, please check our guarantee here: https://printerval.com/the-printerval-guarantee-n629.html
Please let us know which solution you choose to solve this case and email us at support@printerval.com. (Please attach your order information and the problem you got with your order so we can have a further investigation on this case and guide you to get all things to go right)
*Please be advised we work with third-party print providers and delivery companies to complete all of your orders so that we need your cooperation to solve your case if you receive wrong/damaged items. Hope you all understand.
You don't need to send the unwanted item back to us. We all know we shouldn't waste more money on the delivery company.
Please keep the item and give it to your local charities; it will go to someone who needs it. We appreciate it.
Feel free to contact us and get your case corrected. We are looking forward to hearing from you.
Regards,
Printerval Support Team
T shirts far too small don't bother…
T shirts far too small don't bother with this company because you will not get your money refunded. Bunch of fraudsters based in Hong Kong
March 12, 2026
Unprompted review
Reply from Printerval
Hi there,
We’re truly sorry to hear about your experience, and we sincerely apologize for the inconvenience caused.
Please be assured that this is not the level of service we aim to provide.
We can't locate your order ID under your name. To help us resolve this matter as quickly as possible, please call us: +1 339 666 1686 or +1 478 666 1686 with your order number and relevant details. We will prioritize your case and work with you to find a satisfactory solution.
Thank you for your understanding, and we hope to have the opportunity to make things right.
Best regards,
Printerval Team
The tote bag with a bold design is…
The tote bag with a bold design is strong and holds up well with use. It stays reliable even with daily wear. It keeps its shape and print nicely.
April 2, 2026
Unprompted review
Reply from Printerval
Hi there,
Thank you so much for your kind review. We’re very happy to hear that you had a positive experience with us.
Your support means a lot to our team, and we truly appreciate you taking the time to share your feedback.
If you need any assistance, feel free to contact us via support@printerval.com. We are here to help with all of your concerns.
Sincerely,
Printerval Team.
Tshirt too small
Tshirt too small. Kept asking me to send measurements of it, and resending photos. Never did send a replacement despite multiple requests. AVOID.
March 1, 2026
Unprompted review
Reply from Printerval
Hi there,
Firstly, we deeply apologize for your unhappy shopping experience with us
We have just replied to your enquiry sent to our support email address with solutions. Kindly check your inbox (and spam/junk folder if needed) for our response.
If you have any further questions, please feel free to contact us again at support@printerval.com — we’re always happy to help.
Best regards,
Printerval Team
Please never order from this company I…
Please never order from this company I really cannot believe I was stupid enough to do so .Total wrong information and fake selling .The item I received was absolutely nothing like I expected it to be.Dreadful company that needs to be exposed
April 15, 2026
Unprompted review
Reply from Printerval
Hi there,
Firstly, we deeply apologize for your unhappy shopping experience with us
We ensure the quality of products, in case you received a Wrong item because of a fault during the Production process, we are willing to offer you two solutions as below:
1. Send a new item to your address for FREE. (Please be advised the shipping fee is optional, we would appreciate it if you could support us with this fee).
2. Issue a refund for the wrong/low-quality item and a 10% OFF discount code for your next purchase.
Plus, please check our guarantee here: https://printerval.com/the-printerval-guarantee-n629.html
Please let us know which solution you choose to solve this case and email us at support@printerval.com. (Please attach your order information and the problem you got with your order so we can have a further investigation on this case and guide you to get all things to go right)
*Please be advised we work with third-party print providers and delivery companies to complete all of your orders so that we need your cooperation to solve your case if you receive wrong/damaged items. Hope you all understand.
You don't need to send the unwanted item back to us. We all know we shouldn't waste more money on the delivery company.
Please keep the item and give it to your local charities; it will go to someone who needs it. We appreciate it.
Feel free to contact us and get your case corrected. We are looking forward to hearing from you.
Regards,
Printerval Support Team
Silent clock
Wall clock impressed me with its silence and accuracy. Design is clean, print is centered, and it looks stylish in any space.
April 1, 2026
Unprompted review
Reply from Printerval
Hi there,
Thank you so much for your kind review. We’re very happy to hear that you had a positive experience with us.
Your support means a lot to our team, and we truly appreciate you taking the time to share your feedback.
If you need any assistance, feel free to contact us via support@printerval.com. We are here to help with all of your concerns.
Sincerely,
Printerval Team.
Avoid at all costs!!!
April 7, 2026
Unprompted review
Reply from Printerval
Hi there,
We’re truly sorry to hear about your experience, and we sincerely apologize for any inconvenience caused.
We can't locate your order ID under your name. If any issues, please call us: +1 339 666 1686 or +1 478 666 1686 with your order number and relevant details. We will prioritize your case and work with you to find a satisfactory solution.
Thank you for your understanding, and we hope to have the opportunity to make things right.
Best regards,
Printerval Team
Photo calendar
Personalized calendar with photos turned out beautiful. It’s both useful and meaningful, with great print quality.
April 9, 2026
Unprompted review
Reply from Printerval
Hi there,
Thank you so much for your kind review. We’re very happy to hear that you had a positive experience with us.
Your support means a lot to our team, and we truly appreciate you taking the time to share your feedback.
If you need any assistance, feel free to contact us via support@printerval.com. We are here to help with all of your concerns.
Sincerely,
Printerval Team.
VERY POOR QUALITY
VERY POOR QUALITY. AVOID. Cheap for a reason and also I found out that the artwork is stolen from a genuine seller on Etsy. Quality of the poster is blurred and you can clearly see they have taken a screen shot of the original artists work and printed it even with the original sellers watermark on it.
April 13, 2026
Unprompted review
Reply from Printerval
Hi there,
Firstly, we deeply apologize for your unhappy shopping experience with us
We are a third-party website where artists upload their designs
In case you received a Wrong item because of a fault during the Production process, we are willing to offer you two solutions as below:
1. Send a new item to your address for FREE. (Please be advised the shipping fee is optional, we would appreciate it if you could support us with this fee).
2. Issue a refund for the wrong/low-quality item and a 10% OFF discount code for your next purchase.
Plus, please check our guarantee here: https://printerval.com/the-printerval-guarantee-n629.html
Please let us know which solution you choose to solve this case and email us at support@printerval.com. (Please attach your order information and the problem you got with your order so we can have a further investigation on this case and guide you to get all things to go right)
*Please be advised we work with third-party print providers and delivery companies to complete all of your orders so that we need your cooperation to solve your case if you receive wrong/damaged items. Hope you all understand.
You don't need to send the unwanted item back to us. We all know we shouldn't waste more money on the delivery company.
Please keep the item and give it to your local charities; it will go to someone who needs it. We appreciate it.
Feel free to contact us and get your case corrected. We are looking forward to hearing from you.
Regards,
Printerval Support Team
My child’s dinosaur shirt became her…
My child’s dinosaur shirt became her favorite. Fabric is soft, design stands out, and it holds up well after washing.
April 12, 2026
Unprompted review
Reply from Printerval
Hi there,
Thank you so much for your kind review. We’re very happy to hear that you had a positive experience with us.
Your support means a lot to our team, and we truly appreciate you taking the time to share your feedback.
If you need any assistance, feel free to contact us via support@printerval.com. We are here to help with all of your concerns.
Sincerely,
Printerval Team.
My custom mandala shopping bag makes…
My custom mandala shopping bag makes everyday errands feel more special. It adds personality to something routine.
April 10, 2026
Unprompted review
Reply from Printerval
Hi there,
Thank you so much for your kind review. We’re very happy to hear that you had a positive experience with us.
Your support means a lot to our team, and we truly appreciate you taking the time to share your feedback.
If you need any assistance, feel free to contact us via support@printerval.com. We are here to help with all of your concerns.
Sincerely,
Printerval Team.
Minimal mug
The mug with a simple line design looks clean and elegant. It shows how minimal design can stand out. It feels thoughtful and well balanced.
March 30, 2026
Unprompted review
Reply from Printerval
Hi there,
Thank you so much for your kind review. We’re very happy to hear that you had a positive experience with us.
Your support means a lot to our team, and we truly appreciate you taking the time to share your feedback.
If you need any assistance, feel free to contact us via support@printerval.com. We are here to help with all of your concerns.
Sincerely,
Printerval Team.
I bought a rug for my studio that says…
I bought a rug for my studio that says “Creativity Lives Here.” It fits the room perfectly.
April 1, 2026
Unprompted review
Reply from Printerval
Hi there,
Thank you so much for your kind review. We’re very happy to hear that you had a positive experience with us.
Your support means a lot to our team, and we truly appreciate you taking the time to share your feedback.
If you need any assistance, feel free to contact us via support@printerval.com. We are here to help with all of your concerns.
Sincerely,
Printerval Team.
Botanical towel
The botanical kitchen towel looks great and works perfectly. It soaks up water quickly and dries without any issues.
March 26, 2026
Unprompted review
Reply from Printerval
Hi there,
Thank you so much for your kind review. We’re very happy to hear that you had a positive experience with us.
Your support means a lot to our team, and we truly appreciate you taking the time to share your feedback.
If you need any assistance, feel free to contact us via support@printerval.com. We are here to help with all of your concerns.
Sincerely,
Printerval Team.
The star-shaped ornament I ordered has…
The star-shaped ornament I ordered has a special message on the back. It means a lot to me and I’ll definitely keep it for years.
April 2, 2026
Unprompted review
Reply from Printerval
Hi there,
Thank you so much for your kind review. We’re very happy to hear that you had a positive experience with us.
Your support means a lot to our team, and we truly appreciate you taking the time to share your feedback.
If you need any assistance, feel free to contact us via support@printerval.com. We are here to help with all of your concerns.
Sincerely,
Printerval Team.
Mug I designed as a gift arrived…
Mug I designed as a gift arrived exactly as expected. Quality and packaging were excellent, ready to give right away.
March 21, 2026
Unprompted review
Reply from Printerval
Hi there,
Thank you so much for your kind review. We’re very happy to hear that you had a positive experience with us.
Your support means a lot to our team, and we truly appreciate you taking the time to share your feedback.
If you need any assistance, feel free to contact us via support@printerval.com. We are here to help with all of your concerns.
Sincerely,
Printerval Team.
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