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Personalized Paper Manufacturing Group Reviews 4,988

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 407 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the enjoyable and informative process from start to finish. Customers consistently praise the high quality of the products, noting that items like notepads and custom forms met or exceeded their expectations and looked phenomenal. The customer service is frequently described as excellent, with many appreciating the helpful, courteous, and efficient communication, often involving real people who provided valuable assistance and quick turnaround times. Reviewers also found the ordering process easy and convenient, with many planning to reorder due to the impressive product and service. However, some customers also noted issues with product quality, specifically mentioning poor notepad quality where glue was cracked or incomplete, leading to pages falling out. A few other people also felt that the ordering process was not always clear, leading to confusion about quantities, and some experienced issues with packaging that resulted in damaged items.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers receiving exactly what they... See more

Order

Reviewers highlight positive aspects of order, with many customers expressing satisfaction with the ease and... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the excellent quality of... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the exceptional help... See more

Service

Consumers find service to be positive, with many reviewers highlighting the helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every step of working with personalized paper group was enjoyable and informative. I appreciate the phone calls emails and updates. They are an amazing company to work with. This was my first time or... See more

Rated 5 out of 5 stars

just made my first order with PPS and will definitely be coming back. Ordered paper pads and they came out great. Very pleased, quick turnaround time, colors perfect, quality as expected. Will or... See more

Rated 5 out of 5 stars

The notepads we received were exactly as described. We received a proof via email as promised and the order was delivered promptly. The notepads are decent quality and what we need for giveaways at ou... See more

Rated 5 out of 5 stars

This company was fantastic to work with. They were careful to verify the design prior to printing, worked quickly and communicated through real people (no auto-drafted emails with poor English). Phe... See more


Company details

  1. Stationery Store
  2. Business to Business Service
  3. Manufacturer
  4. Office Supply Store
  5. Prints and Signs Store
  6. Promotional Item Store

About Personalized Paper Manufacturing Group

Written by the company

About Us

Personalized Paper Manufacturing Group is a leading online stationery manufacturer based in Albuquerque, NM. We provide online print and design services for the entire U.S. commercial market.

From our friendly and knowledgeable Customer Service Team and easy-to-use online Design Studio to free online PDF proofs and exceptional turnaround times, our mission is to fulfill all our customers' needs, regardless of order size or quantity required.

Our product lines include:

  • Custom Notepads
  • Custom Notebooks
  • Custom Sticky Notes
  • Carbonless NCR
  • Custom Graph Pads
  • Custom Legal Pads
  • Custom Business Cards
  • Custom Postcards & Rack Cards
  • Custom Desk & Wall Calendars

  • We also offer many more custom stationery product solutions.

    Our Customer Service Team

    One of the many leading quality aspects that sets Personalized Paper Manufacturing Group apart from other national printers is our courteous and knowledgeable Customer Service Team! From pricing and lead times to questions about reproducing your design in print, our staff is ready to answer any questions you may have.

    Reach out to our Customer Service Team Monday through Friday between 7:30am to 4:30pm MDT at 1.800.921.1322 or via email at support@printpps.com to get the answers you need for your next stationery print project. From online custom designs to preparing quotes for more specialized print projects, our Customer Service Team will assist you every step of the way!

    Personalized Paper Manufacturing Group

    Written by the company

    Service is Everything
    Personalized Paper Manufacturing Group is committed to consistently providing quality products and superior service at a low price.
    Guaranteed Lowest Prices
    We shop our competitors daily and because we're the manufacturer of all our own products we are able to provide the guaranteed lowest prices!
    Free Proof Prior to Checkout
    Our award winning design studio provides our customers with a FREE proof prior to checkout.
    Fast Turnaround (Big or Small)
    No matter how big or small the order, we offer 24 hour turnaround and free customer assistance.
    Knowledgeable and Creative Staff
    We are prepare to help you with whatever project comes your way! Our goal is to show you firsthand what current customers have already experienced.

    Platinum Service Guarantee

    We’ll Exceed Your Expectations. We Guarantee it!

    We’ll Exceed Your Expectations. We Guarantee it!
    We promise that any product you buy from us will meet your expectations or we will refund your money...no questions asked. If you find the identical product at a lower price within 30 days of purchase, let us know and we will refund to you double the difference in price. Finally, we promise to provide superior and personal customer service from the moment you place your order to the moment your order is shipped.

    For over 20 years Personalized Paper Manufacturing Group has been North America's premier manufacturer of quality custom stationery products. We have a superb team that is dedicated to providing you with outstanding customer service and order follow-through.

    We invite you to experience our "Service is Everything" commitment by calling us at 1.800.921.1322 or emailing us at support@printpps.com.

    Thank you for the opportunity to earn your business.

    Contact info

    4.8

    Excellent

    TrustScore 5 out of 5

    5K reviews

    5-star
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    1-star

    Asks customers to review

    This company invites their customers to review, whether positive or negative

    Hasn’t replied to negative reviews

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    Rated 4 out of 5 stars

    Helpful and efficient, but not highest quality

    I was a little confused setting up the design, but the customer service folks walked me through it. My order arrived on time and it was correct.

    UPDATE: After mailing out the notepads (just in business envelopes) the top adhesive didn't hold and many of them fell apart. So what was received was 15 separate sheets, not a notepad. Thus, I'm downgrading my score.

    November 20, 2025
    Rated 5 out of 5 stars

    Excellent customer service

    Excellent customer service! Eric Carson was very patient and alerted me to concerns about my request to make sure I had exactly what I needed. I greatly appreciate his attention to details.

    November 19, 2025
    Rated 5 out of 5 stars

    Personalized Paper produced what I…

    Personalized Paper produced what I ordered and got it to me as they said they would. What made them outstanding to me was the representative that contacted me and talked to me about a small change to make my end product better. Jana made the corrective size change because I had a boarder that needed it.
    Thank you Jana R. The images were true to the original and paper quality conducive to making good notes.

    November 19, 2025
    Rated 5 out of 5 stars

    Easy Advertising

    Great little pads to hand to customers with their appt information on them! Will definitely get more!

    November 18, 2025
    Rated 5 out of 5 stars

    To be honest I was super hesitant....

    To be honest I was super hesitant on using these guys to create a construction style notepad for our company compared to someone local.
    The prices are unbeatable and the fact they have someone reach out and help you with the design you made is quality service.
    The notepads we received look phenomenal and I will be using this company again to order more.
    It was a design I personally made and they executed exactly what I wanted very well. I have had a lot of compliments on them.

    November 20, 2025
    Rated 5 out of 5 stars

    Personalized, personable service!

    Lisa A. was very helpful in not only solving a technical 'IT' problem but was able to help walk me through the design updating process all the way to completing the order. Very professional while providing personalized, personable service!

    December 11, 2025
    Unprompted review
    Rated 5 out of 5 stars

    Custom print solution came through!

    When my franchise no longer had an old form available that we still used consistently, but had been removed from the corporate system Personalized Paper came to the rescue. They've made it easy to keep a consistent flow of these forms available, which keeps my staff and customer base much happier than the new corporate alternative we were given. I hope to continue this relationship for a long time!

    December 18, 2024
    Rated 5 out of 5 stars

    Notepads

    The notepads that I ordered turned out really well. I was very impressed with how my logo turned out on them.

    November 6, 2025
    Rated 5 out of 5 stars

    I was skeptical but...

    I was skeptical of ordering a large quantity of custom pad-folios but was very pleased with the product we recevied. Will definitely be ordering more from PPS! Would highly recommend!

    October 29, 2025
    Rated 5 out of 5 stars

    User Friendly Site - Custom Carbonless Books

    We needed custom carbonless service/invoice sheets. After checking a couple different sites, this one was by far the easiest to use when it came being able to select all the different options we needed. Great customer service, quick printing/turnaround time, and competitive pricing. Will be ordering again!

    November 3, 2025
    Rated 5 out of 5 stars

    Glad I found this site!

    Personalized Paper Manufacturing made it very easy for me to create a customized notepad for my small business! Not only was the process easy to use, but there were many size options available. Their prices were quite affordable, and the customer service is excellent. I've placed two orders and plan on ordering more in the very near future.

    November 2, 2025

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