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Priortax Reviews 2,183

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TrustScore 4 out of 5

4.0

Tax Advisor
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Rated 5 out of 5 stars

My pass experience with TurboTax and H&R, were frustrating to say the least! I always thought that it should exist out there a simpler way for filing the 1099k taxes form, and my experience with Prior... See more

Rated 1 out of 5 stars

I see that many of the negative reviews have varying excuses as to why their documents cannot be received or traced. Shady. I am disputing this charge with my bank as fraud as this company has not yet... See more

Company replied

Rated 5 out of 5 stars

I first found Prior Tax online when I had to file a lot of past returns due to a hardship in my family. Saad Sultan was the one who I was connected with when I requested the CPA review feature. Not on... See more

Rated 5 out of 5 stars

Prior Tax is an excellent company. I owed IRS more than $55,000 in backdated taxes after failing to file returns for several years. Prior Tax handled all back taxes and halted garnishment. They negoti... See more

Company details

  1. Tax Advisor
  2. Financial Consultant
  3. Tax Preparation Software

About Priortax

Information provided by various external sources

We are a motivated team of tax professionals who aim to provide a complete tax solution for those taxpayers who need to file late tax returns. We are located around the corner from Columbus Circle in the heart of midtown Manhattan and have been in operation since 2006. PriorTax.com is owned by Rapid Filing Services LLC (RFS Rapid Tax & Financial Services™).

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Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Wrongly computed payment instead of a credit on state

I had good experiences in other years, but for my state return there was no provision for a significant credit (that they did initiate last year) until I called to ask. They added the provision and indicated online that I was due a refund, but the return submitted omitted the credit so that I owed payment. When I called customer service again I was told that the credit had to be entered manually at their end and was omitted. They prepared an amended return that I had to mail in. They did not offer a refund of payment for the state filing until I asked. Not the very lowest rating because the company did respond and take some steps to make it right, but the error would have been costly if I’d just trusted them. I would have had an easier time doing it myself or using one of the many other providers of the same service.

May 1, 2019
Unprompted review
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Reply from Priortax

Hello John,

Thank you for providing this experience. Your federal and state tax returns were filed and then accepted by the IRS and state. Once we were notified of the error on the state return, your amended return was completed free of charge to ensure that your accurate state return was filed. We apologize for this error and our technical department is dedicated to ensuring that this error will not happen again.

Rated 3 out of 5 stars

I don't appreciate all the extra fees…

I don't appreciate all the extra fees because I'm having the fee come out of my refund

April 30, 2019
Unprompted review
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Reply from Priortax

Thank you for choosing Priortax.com to complete your tax return.

Our website does offer an additional payment option for current year accounts. Clients can choose, instead of paying with a credit card, to opt for our Fee From Refund payment option. Although there are some additional bank transactions fees, this option allows you to submit your current year account without paying our fees upfront. Unfortunately, we do not offer a bank loan.

We believe our payment options are quite straight forward, simply pay our fees by credit card now, or have our fees deducted from your refund later.

Our customer service team is here to answer your questions during our business hours, feel free to give us a call if you would like any additional assistance.

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