PRISM Tech Private Limited Reviews 

232
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 153 reviews, reviewers had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff who take ample time to explain product features clearly and suggest suitable options for their needs. Many people also highlight the highly efficient delivery and smooth installation process handled by professional technicians who ensure workspaces remain clean. However, some people mentioned frustrating issues regarding unexpected delivery delays, unhelpful responses, and poor communication from customer support representatives when resolving problems. A few other reviewers also noted receiving defective or damaged items, alongside experiencing unexpected technical faults shortly after the initial setup is completed.

What people talk about most

Product

Clients share ambiguous opinions on product experiences, as some reviewers express great satisfaction with... See more

Service

Consumers find service to be a mixed experience, with many reviewers praising the fast installation, friendly... See more

Staff

Users describe positive interactions with staff, frequently highlighting friendly sales representatives,... See more

Customer service

Customers had ambiguous experiences with customer service, as some reviewers praised the friendly and helpful... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as some reviewers express great... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The sales person is knowledgeble on the product thus able to recommend which suite your style and budget. However, it would be nice if he/she have knowledge of the coming event and advice customer a... See more

Rated 5 out of 5 stars

Besides the good quality products, fast delivery, the next most important factor is Prism+ great customer service. Good and fast response, not to mention it gave good advise. The only disappointmen... See more

Rated 5 out of 5 stars

In both the purchases I made (Fridge and the Door Lock), the agents were clear and explained the features well. However, I would suggest them to be a bit more welcoming and cheerful. I got all the inf... See more

Rated 5 out of 5 stars

A great product with an affordable price. So it is possible to buy a high-end product within your budget. The service was superb, the delivery was on time. I recommend those buyers with reasonable b... See more


Company details

  1. Appliance Store
  2. also in
  3. Electronics Company
  4. Electronics Store

Written by the company

PRISM+ entered the Singapore market in 2017 with gaming monitors at premium value. With the confidence and trust of its loyal fans and customers, PRISM+ now offers a myriad of consumer electronics and house appliances that include TVs, Monitors, Air-Conditioners, Sound Systems, and Ceiling Fans. PRISM+ is steadily investing in smart technology within its product offerings, with the goal of developing a functional ecosystem of home appliances and electronics that work hand in hand to create a relaxing living environment.


Contact info

4.0

Great

TrustScore 4 out of 5

232 reviews

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4.0

All reviews

(232)

154 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Workmanship & Smooth Transition

The process on Prism’s end was executed nicely. Scheduling & site survey was done in advance to avoid any unforeseen lapses. However, home owners need to do their portion as well like clarifying with HDB regrading approval and submission of documents (for 2nd compressor unit).
Installation was quite fast. The transition was smooth. Since i had a 2nd compressor unit installed, Prism customer service officer sent me the documents (to be submitted to HDB) the next day. Thank you for the positive experience. 👍👍👍

August 11, 2026
Rated 4 out of 5 stars

Experience buying PRISM TV+

Bought a PRISM TV+. Resolution not as sharp. But could be due to programming. Still value for money given that I bought the lower range TV.

TV was delivered by Ben. Appreciate the service. Courteous and responsive. Willing to coordinate with family member as I was not around. Came on time. Was able to set it up quickly, which is most important. Thank you

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Bought a 55inch TV for my parents and…

Bought a 55inch TV for my parents and the installer, Mr Ben, is super patient with us, as I wasn’t at my parents’ home, thus he have to communicate with me thru call or msg whenever my parents were confused with the TV usage😅😅
Thank you very much.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

PRISM+ TV 55" QLED TV

The delivery came in great pqckaging & condition. Installer came according to the stipulated timing. He was very efficient in installing the bracket & TV. Overall,two thumbs up guys!

August 1, 2026
Rated 5 out of 5 stars

Amazing price and service

After visiting 2 stores, we already decided PRISM Monsoon washing machine. Awesome price for the almost the same functions with similar warranty offered by other brands.

They were also able to accommodate our delivery schedule. Installation and removal of old machine was hassle free.

July 24, 2026
Rated 5 out of 5 stars

I recently purchased and installed the…

I recently purchased and installed the PRISM+ Smart Lock Bundle. While I initially experienced some challenges with the installation scheduling and a minor issue after installation, I would like to commend the PRISM+ team for their excellent after-sales support and responsiveness.

The locks themselves are well-designed, solidly built, and look great on my door. After the installation, I encountered a technical issue that prevented the door from opening from the outside. Given that I was preparing to travel overseas for an extended period, this was understandably stressful.

However, the PRISM+ support team responded promptly, took my concerns seriously, and followed up quickly to ensure the issue was resolved.
What impressed me most was their commitment to customer satisfaction.

Although the installation process did not go as smoothly as expected, the after sales team was professional, attentive, and worked hard to address my concerns. Their fast response and willingness to help turned what could have been a negative experience into a positive one.

Overall, I am very satisfied with the product quality and especially with the customer service provided after the sale. Thank you to the PRISM+ support team for their dedication and speedy assistance. I would recommend PRISM+ to anyone looking for a reliable smart lock solution backed by a responsive support team.

July 28, 2026
Rated 5 out of 5 stars

Fauzi from Tampines Mall store was…

Fauzi from Tampines Mall store was outstanding, his patience was out of this world. He explained to me everything in detailed and made necessary arrangements for my site survey and aircon nstallation. Followed up closely with me. Thank you Fauzi. You are awesome.

July 27, 2026
Rated 5 out of 5 stars

Excellent Customer Service

The customer service was excellent from start to finish. Even when I had to make a last-minute change to my order due to our site conditions, the team was incredibly accommodating and handled the request with professionalism. Their willingness to go the extra mile made the entire experience smooth and hassle-free, which I truly appreciated.

July 27, 2026

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