I purchased a set of what was advertised as refurbished Bose Ultra Open Bluetooth Earbuds for a really good price, more than 60% lower than other retailers. I researched the company and they ha... See more
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Review summary
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Reviews shaping this summary
Wished i had checked here first, but never mind. So i brought Airpods 4 ANC everything looks & sounds ok, so happy with the purchase. Lost one bud & need replacing, it was cheaper to... See more
I recently purchased a pair of refurbished airpods 4 and i am very satisfied with my purchase. The quality is excellent and the product is genuine at a very affordable price. Also delivery was fast.... See more
Company replied
Great service from this supplier and they responded to a number of questions I had and responded to all within minutes of sending my questions. The product purchased by me was genuine and not fake. I... See more
Company replied
Company details
Written by the company
Pristine Gadgetz - Online stands as the premier electronic gadgets retailer in the United Kingdom. Our offerings encompass a wide array of products, including mobile accessories, refurbished gadgetz, Lighting and various household items.
Contact info
29 Hesketh Crescent, B23 7EQ, Birmingham, United Kingdom
- 07951355533
- info@pristinegadgetz.co.uk
- pristinegadgetz.co.uk
3.6
Average
349 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 9% of negative reviews
Typically takes over 1 month to reply
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Excellent service and product
Easy access to multiple options and choices through the web site, quick payment structure and prompt confirmation of purchase. Delivery tracking could be improved however Royal Mail confirmation via email of delivery date and time was excellent. I will definitely purchase from Pristine Gadgetz again. 5 Stars!
October 1, 2025
Unprompted review
Reply from Pristine Gadgetz
Hi Steven,
Thank you so much for your detailed feedback! We’re delighted to hear that you found our website easy to use and appreciated the quick payment and order confirmation. We also appreciate your comments regarding delivery tracking and will take them on board to improve.
It’s fantastic to know you’ll shop with us again — we truly value your support!
Regards,
John
Pristine Gadgetz Customer Support
Great purchase at a great price
Great purchase at a great price . Airpods bought as a birthday present for my grandson and he is well suited with them . They work perfectly with no issues so far . There was a slight delay in the product arriving by a couple of days but customer service was prompt and helpful .
October 11, 2025
Unprompted review
Reply from Pristine Gadgetz
Dear Customer,
Thank you so much for your feedback! We’re thrilled to hear that your grandson is enjoying the AirPods and that they’re working perfectly. We also appreciate your understanding regarding the slight delay, and we’re glad our customer service could assist you promptly.
We hope to serve you again in the future!
Regards,
John
Pristine Gadgetz Customer Support
They’re selling fake items im disputing…
They’re selling fake items im disputing with my bank if they don’t respond to my WhatsApp message
October 24, 2025
Unprompted review
Very quick and smooth order and…
Very quick and smooth order and delivery process, AirPods came good as new!
October 13, 2025
Unprompted review
Reply from Pristine Gadgetz
Hi Nadra,
Thank you so much for your kind feedback! We’re delighted to hear that your order arrived quickly and smoothly, and that you're happy with the AirPods. It's great to know they met your expectations!
If you ever need anything else, we're always here to help.
Regards,
John
Pristine Gadgetz Customer Support
Counterfeit items
I received this item today but having checked multiple things on it, this looks like a counterfeit item. The bass is super low, I need to do some additional steps to pair it, the earbud fit test always works even without the headphones in my ear or ear tips on, there are no chips on the top part of the case and the magnet is on the side of the case which don’t charge it, wireless charging works in the middle only.
Same serial number on headphones online.
HTQWTGWKDF
Complete scam. DO NOT BUY
October 21, 2025
Unprompted review
Reply from Pristine Gadgetz
Hi Bhavik,
Thank you for sharing your feedback — we're very sorry to hear about your concerns. We understand how important performance and product authenticity are, and we take such feedback seriously.
To clarify, we sell refurbished AirPods, and during the refurbishment process, replacement internal components may be used to ensure functionality and offer a more affordable price compared to brand-new retail units. We do not sell counterfeit items.
We apologise if the item you received did not meet your expectations. That is never our intention, and we want to make sure you are fully satisfied.
We’d like to resolve this for you as quickly as possible — whether through a replacement or refund, depending on your preference. Please reach out to us at Info@pristinegadgetz.co.uk
or reply to your original order confirmation so our team can assist you directly.
Thank you for bringing this to our attention — we are committed to fixing this and ensuring a positive experience.
Regards,
John
Pristine Gadgetz Customer Support
5* rated
Very good customer service,quality of products are high standard.
I would recommend Pristine Gadgetz to anyone.
September 21, 2025
Unprompted review
Reply from Pristine Gadgetz
Dear Kyleshane21,
Thank you so much for your wonderful feedback! We're delighted to hear that you’re happy with both our service and product quality. Your recommendation truly means a lot to us.
If you ever need anything in the future, please don’t hesitate to reach out — we’re always here to help.
Regards,
John
Pristine Gadgetz Customer Support
Happy with product
Overall happy with the product I purchased and fast delivery. Would highly recommend
September 30, 2025
Unprompted review
Reply from Pristine Gadgetz
Hi Shuwan,
Thank you so much for your kind feedback! We're really glad to hear you're happy with your purchase and our delivery service. Your recommendation means a lot to us.
If you need any assistance in the future, we’re always here to help!
Regards,
John
Pristine Gadgetz Customer Support
Fraudulent company
Sent me fake AirPods Pro 2. Hardware is cheaply made and can pull apart unlike authentic AirPods (also says Made in Vietnam is dark font). Left earbud didn’t even connect or play sound. Makes a fake different ‘ding’ noise compared to the sharp ‘ding’ with authentic AirPods. Shrinkwrapped packaging to give you an authentic feel. Fake warranty. Have sent proof to WhatsApp and have reported to Trading Standards for selling counterfeit goods.
BEWARE and do not purchase from this seller. Price was too good to be true anyway.
Edit: 20/10/2025, (Amy) reached out via WhatsApp 4 days after my last message, offering partial 20% refund if I keep their fake item, I obviously declined. They asked me to remove my feedback which I will not be doing either. I encourage you all to report this to your local trading standards via citizens advice and get them shut down for good. Open a dispute up with your bank if you have fallen victim to this company.
October 8, 2025
Unprompted review
Reply from Pristine Gadgetz
Hi Zai,
Thank you for sharing your feedback — we're truly sorry to hear about your experience and concerns. We understand how important product quality and trust are, and we take this very seriously.
To clarify, we sell refurbished AirPods, and as part of the refurbishment process, third-party components may be used to ensure full functionality and offer a more affordable price compared to new retail units. We never advertise our refurbished products as brand-new, and we do not sell counterfeit items.
We apologise if the product did not meet your expectations — that is never our intention. We can see you have been in touch with our support team, and we appreciate your patience while we work to ensure this is fully resolved for you.
We want to assure you that:
✅ We are committed to transparency
✅ We stand by our products and refund/exchange policies
✅ We aim to resolve customer concerns fairly and promptly
Please allow our team to continue assisting you — we are committed to making this right. If you prefer, you can also reach us directly at Info@pristinegadgetz.co.uk
so we can provide a swift resolution.
Thank you,
John
Pristine Gadgetz Customer Support
Really fast delivery
Really fast delivery, great product no problems with it. Easy enough to order. Great follow up service
September 30, 2025
Unprompted review
Fantastic Apple pro 2 earbuds
Fantastic Apple pro 2 earbuds, arrived like new, very happy with them, they do what I want them to do, what more can I ask and at a great price too.Delivery was within stated times as well. Great customer service.
October 13, 2025
Unprompted review
Reply from Pristine Gadgetz
Hi there! 😊
Thank you so much for your wonderful feedback! We're really glad to hear that you’re happy with your AirPods Pro 2 — it’s great to know they met your expectations in both quality and performance. We always aim to provide top-notch products at great prices with reliable delivery and customer service.
We truly appreciate your support and hope to serve you again soon! 🎧
Kind regards,
John
Pristine Gadgetz Customer Support
Reply from Pristine Gadgetz
Hi there! 😊
Thank you for your kind feedback! We're so happy to hear you’re pleased with the fast delivery and the quality of your AirPods. Enjoy your new pair, and we hope to serve you again soon! 🎧
Kind regards,
John
Pristine Gadgetz Customer Support
Ordered airpods 2 generation and they…
Ordered airpods 2 generation and they send fake one…be careful when buying apple products from them
October 10, 2025
Unprompted review
Reply from Pristine Gadgetz
Hi Vasile,
Thank you for sharing your feedback. We’re sorry to hear you felt disappointed with your purchase.
To clarify — the item you received is a refurbished product, and as part of our refurbishment process, some non-Apple components may be used to ensure the product functions properly and remains cost-effective for our customers. This helps us offer affordable options, and many customers are happy with the performance and value they receive.
However, we completely understand that preferences vary, and your satisfaction is important to us. If the product does not meet your expectations, please contact our support team and we will be happy to assist you with a return or exchange.
We appreciate your feedback and hope we can resolve this for you quickly.
Regards,
John
Pristine Gadgetz Customer Support
AirPods Pro 2nd Gen
So I purchased a pair of AirPods Pro 2nd Gen from Pristine Gadgets, after my daughter bought a pair refurbished on Amazon as hers blew me away.
Well what can I say about Pristine Gadgets AirPods?, at first due to the price (just under £75) I was well I’ll give it a go and see what comes back.
All I’ll say is they did not disappoint, not only do they work as they should (like my daughters) but they came in a sealed Apple Box, all singing & dancing with a genuine 12 months Apple warranty.
You simply can’t go wrong with Pristine Gadgets, I’d recommend them to one & all including friends & family.
Thank You Pristine Gadgets, just like Arnold “I’ll be back!!!”
October 2, 2025
Unprompted review
Reply from Pristine Gadgetz
Hi there! 😊
Wow — thank you so much for taking the time to share such an amazing and detailed review! We’re absolutely delighted to hear that you’re happy with your AirPods Pro 2nd Gen and that they lived up to your expectations. It’s great to know you were impressed not only with the quality and performance but also with the packaging and fast delivery.
We always strive to offer top-quality products at fair prices, and feedback like yours truly motivates our team to keep doing what we do best. Knowing you’d recommend us to friends and family really means a lot! 🙏
We look forward to serving you again soon — just like Arnold said, we’ll be ready when you’re back! 😄
Kind regards,
John
Pristine Gadgetz Customer Support
I ordered AirPods and they came in 2…
I ordered AirPods and they came in 2 days perfect condition and very cheap
September 28, 2025
Unprompted review
Reply from Pristine Gadgetz
Dear Jack,
Thank you so much for your lovely feedback. We’re really happy to hear your AirPods arrived so quickly and that you’re pleased with the quality and price. Enjoy your new AirPods! 🎧
Kind regards,
John
Pristine Gadgetz Customer Support
Everything with my purchase went…
Everything with my purchase went smoothly. Very happy with my item. Thank you!
October 4, 2025
Unprompted review
Reply from Pristine Gadgetz
Dear Jade,
Thank you for your wonderful feedback! We’re delighted to hear that your purchase went smoothly and that you’re happy with your item. Your satisfaction is very important to us, and we truly appreciate your support.
Kind regards,
John
Pristine Gadgetz Customer Support
Airpods are in very good condition like…
Airpods are in very good condition like new good experience with them
September 24, 2025
Reply from Pristine Gadgetz
Dear Muhammad,
Thank you so much for your kind feedback! We’re really glad to hear that you’re happy with your AirPods and found them to be in excellent, like-new condition. It’s great to know you had a good experience with your purchase.
We truly appreciate your support and hope to serve you again soon!
Kind regards,
John
Pristine Gadgetz Customer Support
FAKE items sold in this website
FAKE items sold in this website - that dont work. Fraudulent customer service, akin of a SCAM company selling fake items made in china, that asks you to pay for the return posting cost.
September 26, 2025
Unprompted review
Reply from Pristine Gadgetz
Dear Isabel,
We’re sorry to hear you weren’t satisfied with your purchase. Please note that our items are refurbished, which means they go through a detailed testing and restoration process before being sold.
During refurbishment, some non-Apple components may be used to replace damaged or worn-out parts. This allows us to offer the product at a much lower price while still maintaining good performance and reliability.
Many of our customers are happy with the quality and value these refurbished products provide. However, if you’re not satisfied for any reason, you’re fully covered — simply contact our customer support team at Info@pristinegadgetz.co.uk or WhatsApp us on +447951355533, return the item, and we’ll issue you a full refund.
Kind regards,
John
Pristine Gadgetz | Customer Support
10/10 fast replies amazing stuff highly…
10/10 fast replies amazing stuff highly recommend for anyone. They answer all your questions without a problem
October 1, 2025
Unprompted review
Reply from Pristine Gadgetz
Dear Jake,
Thank you so much for your amazing feedback! We’re really happy to know that you were pleased with our quick responses and service. Our team always aims to provide clear communication and support, so it’s great to hear that you had such a positive experience.
Your recommendation truly means a lot to us — we look forward to serving you again soon!
Kind regards,
John
Pristine Gadgetz | Customer Support
Reply from Pristine Gadgetz
Dear Mark,
Thank you for your kind feedback! We’re delighted to know that the product was exactly what you were looking for and matched the description perfectly. Your satisfaction is our top priority, and we truly appreciate your support.
Kind regards,
John
Pristine Gadgetz | Customer Support
fast delivery overall good product
fast delivery overall good product, it’s a bargain
September 11, 2025
Unprompted review
Reply from Pristine Gadgetz
Dear Angelina,
Thank you so much for your great feedback! We’re really pleased to know that your order arrived quickly and that you’re happy with the product quality. We always aim to offer the best value for money, so it’s wonderful to hear you found it a real bargain.
Your satisfaction means a lot to us, and we truly appreciate your trust in Pristine Gadgetz. We hope to serve you again soon!
Warm regards,
John
Pristine Gadgetz | Customer Support
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