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Private Internet Access Reviews 10,894

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TrustScore 4.5 out of 5

4.3

Software Company
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its reliability, high speeds, and excellent user experience, noting its effectiveness in maintaining privacy and security. Many appreciate the intuitive and user-friendly interface, along with features like port forwarding and a wide selection of servers. The pricing is frequently highlighted as affordable, especially for multi-year subscriptions, making it a great value. However, some customers also noted occasional issues with website functionality, experiencing difficulties or finding it less polished than other aspects of the service. A few users also mentioned that while the service generally performs well, there were instances of limited transfer rates on certain distant or even nearby VPN servers, although this was not a consistent experience.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting the ease of use, fast connection speeds, and... See more

Service

Customers consistently note positive experiences with service, often highlighting its reliability and speed.... See more

Technology

Reviewers highlight positive aspects of technology, praising its reliability, high speeds, and broad... See more

Website

Reviewers mention ambiguous feedback about the website. Some customers praise the interface, finding it... See more

Price

People report positive experiences with price, often highlighting its affordability and great value. Many... See more

Based on these reviews

Rated 5 out of 5 stars

Been a customer for years now. PIA provides an ideal privacy solution, proven in court. Plenty of client options for multiple OSs and devices. Port forwarding and split tunnel support work general... See more

Rated 5 out of 5 stars

Their VPN gateways are genuine and legit. They stay strong undetected by any geofencing systems/trackers. This is the utmost essential feature for me and PIA has been making my day, everyday for a fe... See more

Rated 5 out of 5 stars

Excellent product complimented by excellent Customer Service. Instructions are simply explained. When the VPN is enabled I have yet to lose a connection in over 10 Years. I have tried other VPNs' bu... See more

Rated 5 out of 5 stars

I've literally been using PIA vpn for over 10 years. They STILL don't keep logs. They have been subpoena'd by the government, but because they didn't keep logs, they had nothing of substance to turn... See more

Company details

  1. Software Company
  2. Computer Accessories Store

Written by the company

Private Internet Access™ VPN Service encrypts your connection and provides you with an anonymous IP to protect your privacy.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
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Replied to 14% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

An excellent product

This product is exceptionally well constructed, easy to use and well priced. I've subscribed to it off and on for years. After trying out its competitors, I always come back. And that is a sign of a good product.

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Provides peace of mind and it just works flawlessly

From the moment I signed up, I was impressed by how intuitive and user-friendly the PIA interface is. Whether you're a tech novice or a seasoned pro, navigating the app is effortless.

PIA delivers consistently fast speeds—even when connected to servers halfway across the globe. Streaming in HD, gaming online, and video conferencing all run flawlessly.

If you're looking for a VPN that delivers on every front—privacy, speed, reliability, and support—Private Internet Access is the one to beat. Highly recommended!

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Private Internet Access has provided… Virtual Private Network access to the broader internet for professional and archival work

Private Internet Access has provided exactly the service they advertised. Their uptime has been, as far as I can tell, absolutely flawless and their service is exactly what I signed up for. There have been no surprises of any kind at any time and I will continue to use their services as long as they provide them.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Very nice program

Very nice program ...Fast ...Trust...Easy ...And many servers around the world.
Thanks to Private Internet Access

September 18, 2024
Unprompted review
Rated 5 out of 5 stars

its greatest vpn

its great, works automatically. login procedure is secure and easy. VPN is working perfectly . it is free for unlimited no of devices.

October 18, 2024
Unprompted review
Rated 5 out of 5 stars

Used for 2 years so far

Used for 2 years so far, no lag on streams or torrents. get 800mps on torrents so no complaints here. Never needed customer service as it works as advertised.

September 16, 2025
Unprompted review
Rated 2 out of 5 stars

Worst support experience

I have been using PIA for many years with no problems until my last subscription upgrade. I renewed my subscription and added the anti-virus software at the same time. The log-in won't work for the antivirus and after talking with support their response was: "Unfortunately, we’ve exhausted all available steps. We will monitor the situation for any similar reports and investigate further if there's a broader problem" - not only that but my subscription didn't renew in their system after they took my money. I have been trying to contact them for over a week and absolutely no response to any of my emails. So now I have no VPN and no antivirus software and I've paid for the privilege of being dicked around.

September 9, 2025
Unprompted review

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