Private Internet Access Reviews 10,894

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its reliability, high speeds, and excellent user experience, noting its effectiveness in maintaining privacy and security. Many appreciate the intuitive and user-friendly interface, along with features like port forwarding and a wide selection of servers. The pricing is frequently highlighted as affordable, especially for multi-year subscriptions, making it a great value. However, some customers also noted occasional issues with website functionality, experiencing difficulties or finding it less polished than other aspects of the service. A few users also mentioned that while the service generally performs well, there were instances of limited transfer rates on certain distant or even nearby VPN servers, although this was not a consistent experience.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting the ease of use, fast connection speeds, and... See more

Service

Customers consistently note positive experiences with service, often highlighting its reliability and speed.... See more

Technology

Reviewers highlight positive aspects of technology, praising its reliability, high speeds, and broad... See more

Website

Reviewers mention ambiguous feedback about the website. Some customers praise the interface, finding it... See more

Price

People report positive experiences with price, often highlighting its affordability and great value. Many... See more

Based on these reviews

Rated 5 out of 5 stars

Been a customer for years now. PIA provides an ideal privacy solution, proven in court. Plenty of client options for multiple OSs and devices. Port forwarding and split tunnel support work general... See more

Rated 5 out of 5 stars

Their VPN gateways are genuine and legit. They stay strong undetected by any geofencing systems/trackers. This is the utmost essential feature for me and PIA has been making my day, everyday for a fe... See more

Rated 5 out of 5 stars

Excellent product complimented by excellent Customer Service. Instructions are simply explained. When the VPN is enabled I have yet to lose a connection in over 10 Years. I have tried other VPNs' bu... See more

Rated 5 out of 5 stars

I've literally been using PIA vpn for over 10 years. They STILL don't keep logs. They have been subpoena'd by the government, but because they didn't keep logs, they had nothing of substance to turn... See more


Company details

  1. Software Company
  2. Computer Accessories Store

Written by the company

Private Internet Access™ VPN Service encrypts your connection and provides you with an anonymous IP to protect your privacy.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
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1-star

Replied to 14% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 2 out of 5 stars

Do NOT recommend - 1200 + ms

DO not recommend - at the moment and every week i got to deal with slow speeds, right now it is 1200+ ms speed, wrote a complaint and got told to reset my computer or wait. Not worth it guys as this is ONGOING

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

I've been using PIA vpn for over 10 years

I've literally been using PIA vpn for over 10 years. They STILL don't keep logs. They have been subpoena'd by the government, but because they didn't keep logs, they had nothing of substance to turn over to them.

Better than nord vpn, better than surfshark, these guys have been doing the same job a lot longer, a lot more reliably, and a really really fair price.

October 16, 2025
Unprompted review
Rated 1 out of 5 stars

Auto renews without ability to stop

The service itself is so so... They claim to work on firestick but in reality it is inconsistent at best. The real issue is stopping their service... The subscription auto renews. Last year I was unaware of the renewal until I got charged. I emailed them to say I didn't want to renew and they offer you a chance to cancel but won't refund your recently charged renewal. I stayed that I never wished to renew and I don't wish to again renew in 2025... So turn off the auto renewal... Annnd sure enough I just received a notification of payment for another auto renew. Like other reviewers have experienced. Can't trust a company who doesn't legitimately offer you a renew pending notice or a chance to stop your subscription without needing to contact God himself. They also provide online help which doesn't match their actual settings as their online help insinuated there was a visible setting labelled subscriptions where you could turn off auto renew but this doesn't actually exist.

October 15, 2025
Unprompted review
Rated 1 out of 5 stars

GOOD LUCK getting them to stop billing…

GOOD LUCK getting them to stop billing you. This is the most toilet VPN out there. If you've never worked a 2nd full time job, they'll give you one. Once you give them your credit card, it's over. They refuse to stop charging it, and they'll stop responding to your emails, BUT THEY'LL KEEP CHARGING YOUR CARD. What's even worse is they'll provide the credit card company with whatever documentation they need to keep charging your card. You will have to cancel your card and get a new one. That's not an issue, but once you do you will have to go back through all your other accounts and correct the CC info.

CAVEAT EMPTOR!!

October 20, 2024
Unprompted review
Rated 5 out of 5 stars

This VPN has never failed

This VPN has never failed. It's been getting better and better over the years and added useful features (like dedicated IP) and is now a smooth easy to set up and USE VPN solution. It now also comes with their own cloud base Antivirus. Not sure if it's better that the built in Microsoft one, but it's there for you to to try and use, I am and will decide if it's worth keeping at a later stage,

Their customer support is great also. Quick responses from the chat bot and lets you use a real person easily if the AI can't help you.

I do not feel the need to try anything else, and haven't been for years. Can't say that about a lot of software and services I currently use.

October 12, 2025
Unprompted review
Rated 5 out of 5 stars

Private Internet Access (PIA VPN) is…Best , nothing to add

Private Internet Access (PIA VPN) is one of the most dependable and well-built VPN services available today. It offers a strong balance of speed, privacy, and usability, making it a great choice for both casual and advanced users.

From the moment you install it, PIA shows why it has earned such a strong reputation. The setup is simple and quick, and the interface is intuitive—ideal for anyone who wants a secure connection without the hassle.

Performance:
PIA delivers consistently fast connection speeds, even when connected to distant servers. Streaming, downloading, and browsing all remain smooth and stable. It easily handles HD streaming on platforms like Netflix and YouTube while keeping latency low for gaming and video calls.

Privacy & Security:
This is where PIA truly shines. With strong AES-256 encryption, a strict no-logs policy, and independently audited servers, your data and identity are always protected. The kill switch, split tunneling, and multi-hop features add extra layers of security for those who need it.

Server Coverage:
PIA has an impressive global network of thousands of servers across over 80 countries. This wide coverage ensures you can always find a fast and reliable connection anywhere in the world.

Value for Money:
For the features it offers, PIA is priced very competitively. You get premium-level protection and performance at one of the most affordable rates in the VPN market.

Verdict:
Private Internet Access is a great and reliable VPN that does exactly what it promises—keeps you secure, private, and connected. Whether you’re a traveler, streamer, or just someone who values online privacy, PIA is a solid investment that won’t disappoint.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product complimented by…

Excellent product complimented by excellent Customer Service. Instructions are simply explained.
When the VPN is enabled I have yet to lose a connection in over 10 Years. I have tried other VPNs' but PIA remains NO.1.
There are a number of VPNs out there. Don't waste your time. PIA provides unparalleled security

October 5, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous VPN

Private Internet Access is a great VPN. Very affordable, reliable, and can be used almost anywhere in the world. I travel a lot.

I'd highly recommend it, especially to protect your data abroad.

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

I wish I'd found PIA sooner

I wish I'd found PIA sooner! Very happy with their service, and it works great with policy based routing on Unifi Network, as well as the iPhone and MacOS app. Great price, will definitely be subscribing for the life so long as their rates stay reasonable.

October 1, 2025
Unprompted review

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