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Springhill Water Services Reviews 

725
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent and professional service provided by the company. The staff, including engineers and office personnel, are frequently highlighted for being helpful, supportive, knowledgeable, and friendly. People appreciate their efficient and professional approach to resolving issues. Reviewers often commend the prompt response times, especially during emergencies, ensuring quick resolution of problems. Many also note the company's commitment to going above and beyond, providing thorough explanations and maintaining tidiness. Their reliability and consistent support instill confidence in customers.

What people talk about most

Service

Users describe positive interactions with service, consistently praising the professionalism, efficiency, and... See more

Staff

People report positive experiences with staff, consistently describing them as professional, knowledgeable,... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the promptness and efficiency of... See more

Customer service

Customers had positive experiences with customer service, often describing the staff as helpful, friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing team! Husband seriously ill & water failed. The company rallied round dropped everything to help sort out the problem. They came on numerous times & are still keeping "an eye" on the situati... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from a company who pulled out all the stops in my hour of need. Water supply blocked & husband in ICU very seriously ill. Team members sorted out the problem & came back to check i... See more

Company replied

Rated 5 out of 5 stars

Had a problem with the pump continually cutting out by emptying the outside collection tank, before the steam could refill it because of slow flow rate. Engineer turned out a sorted the problem by... See more

Company replied

Rated 5 out of 5 stars

We got a really comprehensive water report on the private water supply in the house we were buying. This gave us the information we needed to withdraw our offer and saved us a massive amount of money... See more

Company replied


Company details

  1. Water Filter Supplier
  2. Water Pump Supplier
  3. Water Purification Company
  4. Water Softening Equipment Supplier
  5. Water Testing Service
  6. Water Treatment Supplier

Written by the company

We supply, install, and maintain water filtration systems across the North of England.


Contact info

4.8

Excellent

TrustScore 5 out of 5

725 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.8

All reviews

(725)

122 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Immediate Help with drought flow issues

Had a problem with the pump continually cutting out by emptying the outside collection tank, before the steam could refill it because of slow flow rate.
Engineer turned out a sorted the problem by adjusting the pump rate so it didn't over run the tank.
Excellent service with an unusual problem caused by the lack of rain.

August 1, 2025
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5 star review!

Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Responsive

Responsive
Helpful friendly service

July 28, 2025
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Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5 star review!

Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Annual Service

Very efficient service as usual from B

July 22, 2025
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Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5 star review!

I will be sure to pass your comments on.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

always so careful and thorough

always so careful and thorough - looking forward to my PH results

July 18, 2025
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Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5 star review!

Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Installation of new borehole pump

Outstanding service from start to finish - courteous friendly guys who get the job done - very highly recommended 👍

July 20, 2025
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Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5 star review!

Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Polite friendly professional service

Arrived on time.Explained in detail everything that was done on the service.Tidy neat job. Very polite and friendly service.

July 14, 2025
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Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5 star review. Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

A successful conclusion to the problem

Andy sorted out the problem with the system straight away, and explained what he was doing at every stage, which I found very helpful.

July 14, 2025
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Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5 star review. Your comments are greatly appreciated. I will be sure to pass them on to Andy.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

quick,friendly response

quick,friendly response

July 14, 2025
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Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5 star review. Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Very efficient and polite engineer.

Very efficient and polite engineer.

July 4, 2025
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Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5 star review. Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

They were very helpful rented to pumps…

They were very helpful rented to pumps but couldn't find the blockage we did try everything but put a camera up the pipe then the land owner would not let us dig up the pipe that was bloked

July 1, 2025
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Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5 star review. Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Excellent company and service!!! Highly recommended!!!!

I had a very good experience with Springhill Water services. My water testing wasn't straight forward but that wasn't a problem. I have managed to book my test and get all the answers via live chat! and guess what? I was actually speaking to a human! Alex was very helpful and efficient. Test results came relatively fast, 6 days. Also, in my opinion the price is very good and the company is based in UK, West Yorkshire, rather then Europe. You can ring them, email them or live chat, which was very important for me as I had additional question and had to add Lead to my test. By the way I was testing the water from our privet supply/borehole. I will definitely use this company again. Well impressed!!!

June 26, 2025
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Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5 star review. Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Service engineer was Outstanding

Service engineer was Meticulous in every aspect he measured accurately the back wash materials I hadn't seen this done before as all previous engineers guessed quantities

July 4, 2025
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Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5 star review. Your comments are greatly appreciated. I will be sure to pass them on to the engineer that attended.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Very Good service

Fast service

June 25, 2025
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Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5 star review. Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Came out quickly and sorted out issue

Came out quickly and sorted out issue , engineers are always very friendly and helpful explain everything to you in layman’s terms

June 30, 2025
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Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5 star review. Your comments are greatly appreciated. I will be sure to pass them on to our engineers.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Emergency call out.

Responded quickly and sorted the problem.

June 14, 2025
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Reply from Springhill Water Services

Hello,

Thank you so much for your 5 star review!

Take care,
Springhill Water Services.

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