Banner for Springhill Water Services

Springhill Water Services Reviews 

725
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the team's professionalism, helpfulness, and knowledge in resolving issues efficiently. People frequently commend the staff for their polite and tidy work, ensuring a positive interaction. Reviewers also appreciate the prompt response times, noting the company's speed in attending to and fixing problems quickly. However, some customers also noted experiencing critical situations like water stoppages or system failures. Despite these challenges, people consistently rely on the company to rescue the situation, often describing their actions as going above and beyond to ensure continuity of supply.

What people talk about most

Service

People report positive experiences with service, consistently praising the promptness and efficiency of the... See more

Staff

Consumers find staff to be positive, consistently describing them as professional, knowledgeable, and... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the promptness and efficiency of... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had issues with our spring leaving us without water on a Sunday morning. Springhill came out within a couple of hours and although couldn’t fix the issue as it was outside of their skill set, gave u... See more

Rated 5 out of 5 stars

Amazing team! Husband seriously ill & water failed. The company rallied round dropped everything to help sort out the problem. They came on numerous times & are still keeping "an eye" on the situati... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from a company who pulled out all the stops in my hour of need. Water supply blocked & husband in ICU very seriously ill. Team members sorted out the problem & came back to check i... See more

Company replied

Rated 5 out of 5 stars

Had a problem with the pump continually cutting out by emptying the outside collection tank, before the steam could refill it because of slow flow rate. Engineer turned out a sorted the problem by... See more

Company replied


Company details

  1. Water Filter Supplier
  2. Water Pump Supplier
  3. Water Purification Company
  4. Water Softening Equipment Supplier
  5. Water Testing Service
  6. Water Treatment Supplier

Written by the company

We supply, install, and maintain water filtration systems across the North of England.


Contact info

4.8

Excellent

TrustScore 5 out of 5

725 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(725)

122 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Considerate and helpful

Prompt response to my call and a very helpful duo who diverted their journey to assist me and got my water supply running.

March 27, 2025
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5-star review! Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Great service

Arrived on time.
Took less than an hour to complete the service.
No mess left.

March 25, 2025
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5-star review! Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5-star review! Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Have used this company for years and…

Have used this company for years and always had brilliant service, recently I needed the water testing urgently, they put themselves out and came the same day, staff are all so friendly

March 28, 2025
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5-star review! Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 4 out of 5 stars

Clean water

A good phone operator and helpful, a quick and responsive call out and timely response to the issue. a professional and diligent operative to work on the water pump with good advice

March 21, 2025
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a review. Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Very good service

Very good service

March 24, 2025
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a review.

Take care,
Springhill Water Services.

Rated 4 out of 5 stars

Ok but expensive

Ok but expensive

March 24, 2025
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a review.

Take care,
Springhill Water Services.

Rated 4 out of 5 stars

Good service

Good service. It seems expensive when the service engineer was on site for less than 15 minutes.

March 12, 2025
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a review.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Quick response

Quick response, on time and results returned promptly.

March 7, 2025
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5-star review! Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

we now have water

March 7, 2025
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5-star review! We are glad we could get you back up and running.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Quick call out problem solved quickly…

Quick call out problem solved quickly friendly and knowledgeable checked everything ok before leaving

March 3, 2025
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5-star review! Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5-star review! Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

If we could have given them more than 5…

If we could have given them more than 5 stars we would have.

February 21, 2025
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5-star review! Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Many thanks Springhill

Many thanks Springhill, you solved the problem in an efficient way.

February 14, 2025
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5-star review!

Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

The engineer was an absolute star

The engineer was an absolute star, not the easiest of jobs but he went over and above to get it sorted before leaving! Highley recommended and a 5* service.

December 6, 2024
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5-star review!

I will pass your glowing comments on to the engineer who attended.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

On time got on with job told me what he…

On time got on with job told me what he had no complaints

January 30, 2025
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5-star review!

Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to review our service. Your comments are greatly appreciated.

Take care,
Springhill Water Services.

Rated 1 out of 5 stars

Over priced .under experienced

Seems very expensive.were told things were faulty and needed replacing when they didn’t.myself and several other customers are changing contractors.

January 17, 2025
Springhill Water Services logo

Reply from Springhill Water Services

Good afternoon,

Thank you for sharing your feedback. We're sorry to hear about your experience and take concerns like this seriously.

Our goal is always to provide honest, high-quality service at a fair price, and we understand that clarity and trust are essential.

We would have loved the opportunity to clarify and address your concerns.

Take care,
Springhill Water Services.

Rated 5 out of 5 stars

Great Service

January 22, 2025
Springhill Water Services logo

Reply from Springhill Water Services

Hello,

Thank you for taking the time to leave us a 5-star review.

Your comments are greatly appreciated.

Take care,
Springhill Water Services.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look