Martin visited us following some damage caused by a floor replacement. Martin, replaced a badly cut plinth done before completing on our property, cutting this pristinely, along with replacing seal su... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We just had Clive (service fitter from Somerset) head over to help with our snags in our new build. Top bloke, really friendly and professional, and went above and beyond to get our kitchen up to scra... See more
Company replied
Martin attended my new build to carry out swapping out some cupboard doors and panels which were damaged on installation by site fitters. He did a great job getting everything done, tidying up as he w... See more
Company replied
We had the lovely Kieran fit our additional kitchen cupboards this morning. He did a fantastic job. Was extremely friendly and courteous. Arrived on time and kept his workspace very clean, also cleani... See more
Company replied
Company details
Written by the company
At Paula Rosa Manhattan, we’ve always been committed to the on-going drive for excellence in every facet of our business. With that in mind, we felt it was time to refresh the look and content of our website so that it adequately reflected the progressive company that we pride ourselves on being and the contemporary design and quality of the kitchens we supply.
Contact info
Blenheim Road, Lancing Business Park, BN15 8UH , Lancing, United Kingdom
- 01903 524 300
- customer.care@prmf.co.uk
- prmf.co.uk
Kevin was great
Kevin was great: he explained what the issue was and how he'd fixed it. Also very polite.
June 9, 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi James,
Many thanks for taking time to leave a review, we really appreciate the feedback,
We're happy to hear Kevin not only fixed the issue, but let you know what he'd done, and what the issue was.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Thanks Clive! Top bloke!
We just had Clive (service fitter from Somerset) head over to help with our snags in our new build. Top bloke, really friendly and professional, and went above and beyond to get our kitchen up to scratch. He also showed us some tricks on how to re-adjust the height on the shelves (without that demo, we'd probably end up unscrewing the entire door and making a mess!).
May 27, 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Ryan,
Thats great to hear - we really appreciate the feedback.
I'll make sure this is shared with Clive and the rest of the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Kevin was very professional
Kevin was very professional. He turned up on time, completed work to a high standard and tidied up afterwards. Many thanks!
May 21, 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Nancy,
Thanks for your feedback - thats great to hear!
I'll make sure this gets shared with Kevin and the rest of the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Kitchen units
Kevin installed a couple of kitchen units and did a great job, and was very professional. He left everything clean and tidy.
May 13, 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Ty,
Many thanks for your review - we really appreciate the feedback, and i'll be sure to share this with Kevin and the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Kevin at Paula Rosa
Kevin popped over to remedy a few issues with the prior dishwasher installation. He was super polite, helpful and accommodating - especially as I am based on the 7th floor and the lift was put of service.
May 6, 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Arabelle,
Many thanks for your review - we really appreciate the feedback.
Great to hear that Kevin was able to get everything sorted for you, and didn't let 7 flights of stairs get in the way of a job well done!
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind Regards - Dan - Customer Experience
Five stars support
We had a problem with our washing machine leaking from behind.
Kevin came around and quickly fixed the problem. He then proceeded to do several cycles of "rinse and drain" with the machine to make sure that everything was working well. Even when he placed it back in the cabinet, he noticed that the machine was not filling up as fast as it should and he removed it again and made sure the pipes were not bent when going in. Thank you for your good work.
April 30, 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Jose,
Many thanks for taking the time to leave a review - it's great to heat that Kevin was able to resolve the problem and made sure everything was working as it should be before leaving.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Kavin did absolutely brilliant job.
Kavin did absolutely brilliant job.
April 28, 2025
Unprompted review
Reply from Paula Rosa Manhattan
Good Afternoon Harj,
Many thanks for your review, we appreciate you taking the time to leave us some feedback.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Clive did a wonderful job
Clive did a wonderful job. The job was booked in fast and he is a very friendly guy knowledgeable and helpful.
April 25, 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Eric,
Many thanks for your feedback, we appreciate you taking the time to do this.
We're so happy that Clive did such a great job for you - i've already shared this with the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Turned up on time
Turned up on time, completed the job to our satisfaction, no mess!
March 31, 2025
Unprompted review
Reply from Paula Rosa Manhattan
Good Afternoon,
Many thanks for taking the time to leave a review - we really appreciate the feedback - if there is anything we can do for you in the future, please dont hesitate to contact us.
Kind regards - Dan - Customer Experience
Fantastic
Fantastic customer service, quality and speedy delivery.
February 27, 2025
Unprompted review
Reply from Paula Rosa Manhattan
Good Morning,
Many thanks for your review - its great to hear everything went so well for you, and you were happy with the product and service!
If there is anything we can do for you in the future, please don't hesitate to contact us!
Kind regards - Dan - Customer Experience
Clive was friendly and his work was two…
Clive was friendly and his work was two a high standard
March 23, 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Fiona,
Many thanks for your feedback, that's great to hear.
I'll share this with the team!
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Clive the fitter was excellent!
Excellent job installing additional units to utility room completed by Clive the company fitter.
The job was seamless from placing the order at Worthing with efficient customer support to conclusion.
Highly recommended.
March 26, 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Graham,
Many thanks for your review, its great to hear that you had such a positive experience from start to finish, and that you would recommend us.
If there is anything the team can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Great communication, excellent engineer!
We had several problems with our builder in relation to our kitchen but we can’t recommend Paula Rosa enough. From the moment they took control of the project the work has been great. Kevin the engineer has been excellent and Jay has kept us updated on plans moving forward with work. Thank you everyone!
March 25, 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi John,
Many thanks for your review - it's great to hear that the quality of work from Kevin was of a high standard, and that Jay from our office team kept you updated every step of the way - i'll make sure this is shared with the team!
If there is anything we can do for you in the future, please dont hesitate to contact us.
Kind regards - Dan - Customer Experience
Upstanding replacement
Kevin was prompt polite and did an excellent job replacing the up stands in the kitchen. Left the place spotlessly clean. Excellent work.
March 25, 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Simon,
Many thanks for your review, we're happy to hear that Kevin did such a great job for you, and left your property clean and tidy - i'll be sure to share this with the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Initial poor customer service but has been rectified
The whole process of purchasing additional units has been difficult and frustrating. Initial customer service left a lot to be desired which was disappointing. The fitter that has attended my property was friendly and informative but once you are referred to customer services this is when the battle begins.
Since writing my original review I have been contacted by after sales and to their credit they have apologised and rectified the issues but it should not have come to this.
March 19, 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Miss Garnham,
Many thanks for your review - we appreciate all feedback and use it as a learning opportunity to improve our service.
I understand our aftersales team have been in contact with you and are working to resolve the issue and bring it to a resolution for you.
If there is anything we can do for you in the meantime, or the future, please don't hesitate to let us know.
Kind regards - Dan - Customer Experience
Clive did an amazing job of fixing a…
Clive did an amazing job of fixing a few snags in my kitchen. He was attentive, professional and went above and beyond to make sure I was happy. He kept the place clean and tidy and it was clear he knew exactly what he was doing. He was even kind enough to offer me advice about looking after my kitchen units / surfaces / taps. He is a highly skilled, professional individual and an asset to PRM. Thank you Clive for the excellent work.
February 5, 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Anisa,
Many thanks for taking the time to leave a review - we really appreciate the feedback!
I'll make sure that I share this with Clive and the rest of the team
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Kevin was really helpful and very…
Kevin was really helpful and very efficient. He was able to sort out all of the issues that we had regarding our draws in the kitchen and demonstrated what he had done once he was finished! He worked independently while I was able to get ok with working from home and left the area of the kitchen he was working in clean and tidy.
February 4, 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Siobhan,
Many thanks for taking the time to leave a review - we really appreciate the feedback.
Im glad Kevin was able to complete all works with minimal disruption to allow you to carry on with your day.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
The kitchen fitter was extremely polite…
The kitchen fitter was extremely polite and informative and he new exactly how to solve the problem immediately all very impressive .
Kind regards Simon P
January 23, 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Simon,
Many thanks for your review, we really appreciate it!
I've had a look at can see this was Martin that attended, so I'll make sure I share this with him ad the rest of the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Clive kept me informed of time of…
Clive kept me informed of time of arrival.
Replaced the tap left clean and tidy helped me with a couple other issues. I am very happy with the work he done he is an asset to your company prmf.
Thank you clive
January 15, 2025
Unprompted review
Reply from Paula Rosa Manhattan
Hi Kadra,
Thats great to hear - we're so happy everything went well and that Clive kept you updated on his arrival - i'll make sure we share this with the team!
If there is anything we can do for you in the future, please don't hesitate to contact me.
If there is anything we can for you in future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Kevin was extremely professional
Kevin was extremely professional. He replaced some damaged doors & even hoovered up!
December 19, 2024
Unprompted review
Reply from Paula Rosa Manhattan
Hi Zara,
We hope you had a nice Christmas - thank you for taking the time to leave a review!
That's great to hear how professional Kevin was and that he left your property clean and tidy - i'll be sure to share this with team!
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.