Martin visited us following some damage caused by a floor replacement. Martin, replaced a badly cut plinth done before completing on our property, cutting this pristinely, along with replacing seal su... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We just had Clive (service fitter from Somerset) head over to help with our snags in our new build. Top bloke, really friendly and professional, and went above and beyond to get our kitchen up to scra... See more
Company replied
Martin attended my new build to carry out swapping out some cupboard doors and panels which were damaged on installation by site fitters. He did a great job getting everything done, tidying up as he w... See more
Company replied
We had the lovely Kieran fit our additional kitchen cupboards this morning. He did a fantastic job. Was extremely friendly and courteous. Arrived on time and kept his workspace very clean, also cleani... See more
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Company details
Written by the company
At Paula Rosa Manhattan, we’ve always been committed to the on-going drive for excellence in every facet of our business. With that in mind, we felt it was time to refresh the look and content of our website so that it adequately reflected the progressive company that we pride ourselves on being and the contemporary design and quality of the kitchens we supply.
Contact info
Blenheim Road, Lancing Business Park, BN15 8UH , Lancing, United Kingdom
- 01903 524 300
- customer.care@prmf.co.uk
- prmf.co.uk
Martin the rockstar kitchen man
I needed some repairs on my Kitchen Larder, the team sent Martin round and he was absolutely fantastic. Identified the issue within minutes, had spare parts on the van, changed the runners over, and realigned the unit (it is not much better than it was previously!). In addition to this, he fixed the plimpth boards and lights - absolute perfectionist. Incredible service from start to finish, would recommend him highly to anyone. Great way to end the week!
June 28, 2024
Unprompted review
Reply from Paula Rosa Manhattan
Hi Ben,
Thanks for leaving us such a wonderful review - i'm glad Martin's visit was so successful and you where happy with the outcome.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind Regards - Dan - Customer Experience
Great customer experience
Great customer experience! Got door replacement based on the measurements.
June 26, 2024
Unprompted review
Reply from Paula Rosa Manhattan
Hi Elizaveta,
Thats great to hear - glad we could provide you with the replacement you required and you have a good experience!
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Care
Unit was well built and looks nice in…yes
Unit was well built and looks nice in kitchen only down side when after putting feet on and putting up ready to put in place one of the feet came away from base and noticed that there was only two screws in each feet holder and four holes? So was there supposed to be four screws in each I put four in and was a lot more secure now in place but could have complete ruined the base if not was over careful with this unit as due to cost.
June 24, 2024
Unprompted review
Reply from Paula Rosa Manhattan
Hi Mike,
Thanks for your review, and its great to hear the unit was well built!
I am sorry to heat the was a few screw missing to the foot, but glad you could fix it - if possible, could you reach out to the team with your order details? I'd like to feed this back to our production team to ensure it doesn't happen again.
If there is anything we can do help you in the future, please dont hesitate to contact us.
Kind Regards - Dan - Customer Experience
Kitchen refurbishment
We were looking to extend our kitchen and popped into the Paula Rosa showroom in Lancing. We were greeted by Kelvin who took alot of time explaining the best way forward with what we wanted to achieve. After a site visit he prepared a plan which suited our needs. Everything was organised for us and we watched as the plan came to life.
We can't thank everyone involved enough and we are extremely pleased with our new kitchen. They all have done an excellent job and the end result is beyond belief. Thank you to everyone involved.
June 11, 2024
Unprompted review
Reply from Paula Rosa Manhattan
Good morning Mr Swinson,
Thank you for your excellent feedback. I'm delighted to hear that you are pleased with your new kitchen. I will make sure to share your comments with Kelvin. If you need anything further, please feel free to reach out to us.
Best regards,
Jayson
Excellent fitting of replacement doors…
Excellent fitting of replacement doors and end panels. The items in our PRMF kitchen were damaged in our new build house due to careless trades during the build completion. Clive arrived, made a list of the necessary boards & doors required then returned several weeks later to fit. Great communication the night before to let us know he was coming and really please that Clive has returned our kitchen to just new out of the box condition. If only everything in life could be this satisfying.
June 10, 2024
Unprompted review
Reply from Paula Rosa Manhattan
Hi Nicko,
Thats great to hear - i'm so happy Clive was able to complete the works for you to such a high standard.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind Regards - Dan - Customer Experience
A good and personal experience
Kelvin is very experienced in kitchen design and was able to suggest ongoing iterations until I ended up with the design I wanted and that works perfectly for the space. Very welcoming and attentive both when designing, but also throughout. We also used our own fitters/ trades but would echo the review below that Kelvin remained supportive throughout as and when any questions dropped. Very happy with my new kitchen and the overall experience.
May 20, 2024
Unprompted review
Reply from Paula Rosa Manhattan
Good Afternoon,
Thank you so much for your review, and as you have noted while referring to the review below - we're so pleased your experience with our retail team was the same as others! It's a new part of our business so feedback like this is very encouraging!
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind Regards - Dan - Customer Experience
Retail Kitchen - Quality product and quality service
Quality product and quality service. From a massive selection, in an awesome showroom at Lancing, Kelvin instantly made us welcome and comfortable. He has kept us informed from the design process through to delivery. Paul and the team deserve much thanks for the delivery also. Even though we have used our own fitters, plumber and electrician, Kelvin was supportive and attentive to resolve questions etc, so as not to disrupt the installation. the result is stunning and we are extremely glad we chose PRM. Highly recommended.
June 7, 2024
Unprompted review
Reply from Paula Rosa Manhattan
Good Afternoon,
Many thanks for taking the time to leave us such a lovely review - our retail offering is still in its infancy so its encouraging to hear how smooth and rewarding the whole process was for you - i'll be sure to share this with the whole team!
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Clive .P the kitchen fitter
Clive .P the kitchen fitter was extremely efficent, good natured and very tidy when working at our home.
May 29, 2024
Unprompted review
Reply from Paula Rosa Manhattan
Hi Daren,
Thats great to hear - i'm so glad we managed to get everything sorted for you, and that Clive completed the works to such a high level.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Reply from Paula Rosa Manhattan
Hi Marcelina,
Thats great to hear - many thanks for your feedback, we really appreciate it - i'll make sure to share this with the team.
If there is anything we can do for you in the future, please dont hesitate to contact us.
Kind regards - Dan - Customer Experience
Fast efficient service
Fast efficient service, excellent quality shelves supplied with relevant accessories, robustly packaged for shipment
March 27, 2024
Unprompted review
Reply from Paula Rosa Manhattan
Hi Michael,
Many thanks for your review - i'm glad your aftersales purchase was smooth and efficient - i'll be sure to share this with the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Great service from Kevin!
Kevin replaced our kitchen unit door today. Arrived on time, and provided a very efficient and friendly service. Thanks Kevin!
May 2, 2024
Unprompted review
Reply from Paula Rosa Manhattan
Hi Donna,
Thank you so much for taking the time out to leave us a review - we really appreciate it!
I'm so happy that Kevin was able to replace you door and was friendly - i'll share this with Kev and the rest of the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Excellent door replacement job
Kevin was very polite and respectful of the property and did a wonderful job replacing the cabinet doors as requested. Even showing attention to detail adding on the little door bumps as well. The house was left tidy as he did all the cutting work outside which was also left tidy. Thank you Kevin for a wonderful job.
April 25, 2024
Unprompted review
Reply from Paula Rosa Manhattan
Hi Natasha,
That's great to hear - im so glad the work was completed to a high standard, with so much care and respect.
I'll be sure to share this with Kevin and the rest of the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Installation of worktops
A big thanks to the guys who installed my new worktops I am over the moon with them. They arrived on time punctual courteous were very conscientious about their work and friendly. I cannot thank Paula Rosa enough for arranging my new worktops. Thank you very much.
April 17, 2024
Unprompted review
Reply from Paula Rosa Manhattan
Hi Lee,
Many thanks for taking the time to leave us a review, we really appreciate it!
I'm so glad we where able to get your worktops replaced and that you are happy with the completed works - i'll share this with the rest of the team.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Really poor customer service in the…
Really poor customer service in the after sales team. Ordered a drawer insert a month ago and issues with the courier company ( they wouldn’t leave it in an enclosed reception) meant it was returned to their depot. Had to contact CS several times who were unhelpful at best - basically insinuating I was at fault for not bing there to receive it but had no advice they were delivering !!. The advised they had to wait for it to be returned to them by the courier before they could resend it .. never come across this poor level of customer service before - 2 weeks on and not returned by the courier. Emails were unanswered and calls not returned.
I can only think that it was ‘just a drawer insert’ not a kitchen. I also asked for details on cupboards, pantry and an island as adding to an exisiting kitchen which would have been a significant order.still waiting for that too. They were not interested so I’m going elsewhere. Disappointing and frustrating.
April 11, 2024
Unprompted review
Reply from Paula Rosa Manhattan
Dear Louise,
I hope this message finds you well. I wanted to reach out to express my sincerest apologies for the recent experience you had with us. Please know that this isn't typical of the service we aim to provide.
With regards to the additional cupboards and island, I understand your decision to explore other options, before you do so, please do consider reaching out to me directly, I will personally ensure that your needs are addressed promptly.
If there's anything else we can do for you or if you have any further questions, please don't hesitate to contact us.
01903 524300
Kind regards,
Jayson
National Customer Experience Manager
Fantastic work completed by Clive in…
Fantastic work completed by Clive in our kitchen. Took his time and was very professional.
April 4, 2024
Unprompted review
Reply from Paula Rosa Manhattan
Hi Nicola,
Many thanks for your feedback, we really appreciate it!
We're so happy that your work has been completed and that Clive provided excellent service.
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Excellent service from Clive
Clive came out to us on Tuesday and was absolutely fantastic. He went above and beyond to resolve our issue and was incredibly professional, efficient and helpful throughout. I would highly recommend his services throughout.
March 19, 2024
Unprompted review
Reply from Paula Rosa Manhattan
Hi Joanna,
Many thanks for your feedback, it is gratefully received!
As you can see from other reviews, Clive certainly is popular!
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
Clive visited today and out of the 5…
Clive visited today and out of the 5 others who visited previous he was the only one able to fix the tap and he was very helpful. Well recommended.
March 25, 2024
Unprompted review
Reply from Paula Rosa Manhattan
Hi Christine,
Thank you so much for your feedback, it is much appreciated.
I'm so happy Clive was able to fix the tap for you!
If there is anything we can do for you in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
The workman was very polite and…
The workman was very polite and friendly
I would recommend this company .
March 6, 2024
Unprompted review
Reply from Paula Rosa Manhattan
Hi Charlotte, thank you for your kind words and recommendation, we will be sure to pass this on to our team. Jayson
Great service
From choosing which material to which colour for our new worktops (so much choice) Kelvin was very helpful with his patience and advice. Chris and Aiden completed the whole experience by making a first class job of fitting the worktops. Two friendly guys who were very professional and just got on with the job. Would definitely recommend.
March 19, 2024
Unprompted review
Reply from Paula Rosa Manhattan
Good afternoon Malcolm, thank you for your kind words. I will ensure that Kelvin, Chris and Aiden receive your positive feedback. Thank you again for your recommendation. Jayson - Customer Experience.
Steve and Kev absolutely brilliant
Steve and Kev absolutely brilliant, job done quickly and super tidy cleaned up afterwards very impressed
March 14, 2024
Unprompted review
Reply from Paula Rosa Manhattan
Hi Rachel,
Thats great to hear - we really appreciate the feedback!
I'll make sure this gets shared with Kev, Steve and the rest of the team.
If there is anything we can do to help in the future, please don't hesitate to contact us.
Kind regards - Dan - Customer Experience
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