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Rated 3 out of 5 stars

Delay with Evri loosing parcel, Pro Plates replaced and sent them to us. Eventually it was sorted, would be nice if they had responded earlier but ultimately we got our parcel. Thanks for sorting.

Rated 1 out of 5 stars

Have sent a number of emails that 'bounce back' and a contact form with no response. They do not answer phones either. Ordered 4th October, now 27th of October and order still at processing, not even... See more

Rated 5 out of 5 stars

We happened upon Pro plates whilst searching for gym equipment online & was sceptical because the price was so reasonable and the product looked so impressive. We risked it and ordered an Olympic... See more

Rated 3 out of 5 stars

Delivery is extremely slow - waited a month for what was promised as a 10-14 day delivery. The main advantage of the site is the price, and the equipment is perfectly fine quality However its quite... See more

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3.1

Average

TrustScore 3 out of 5

259 reviews

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Rated 5 out of 5 stars

I bought a bar and plates last year and…

I bought a bar and plates last year and I’ve just received my powercage and I love it! It’s really well made, really heavy duty doesn’t wobble when you re rack your bar. I got mine power coated and the colours are exactly what I wanted!

July 14, 2021
Unprompted review
Rated 5 out of 5 stars

Recently ordered the Squat Rack upgrade…

Recently ordered the Squat Rack upgrade package, along with the new Dip Bar attachments. The goods arrived in a little over a week and has really made a difference to my home workouts. Would highly recommend this package, if you have the space the extra functionality is incredible.

July 14, 2021
Unprompted review
Rated 3 out of 5 stars

Damage

Delivery late. But in all fairness this was probably due to covid. 1.25kg discs damaged on inside (bad casting).

Prices can't be beaten so would happily order again

July 14, 2021
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Reply from Pro Plates

Hi Tyrone,

Thanks for sharing your feedback and am happy to hear you would order with us again!

I'm sorry to hear about the damaged 1.25kg disc.

Please feel free to email an image of this and we can look into this further for you.

Thank you!
Pro Plates

Rated 5 out of 5 stars

The weights I bought are spot on and…

The weights I bought are spot on and good quality💪💪💪

July 14, 2021
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Reply from Pro Plates

Thank you very much for your kind words!

We are so pleased to hear you are happy with the quality of our products and hope they're helping you to reach your fitness goals!

Please get in touch with us if we can help with anything else and we will be happy to assist.

Best wishes,
Pro Plates

Rated 5 out of 5 stars

Really happy 🖤

Really happy! Went for a ride out to collect plates for my fella 🖤 everyone theres was dead nice and super helpful!
Plates are great too 🖤 highly recommend x

July 14, 2021
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Reply from Pro Plates

Thank you very much for your feedback Amy - it's greatly appreciated!

We are so pleased to hear you are happy with your order and the service you had received upon collecting.

Please do feel free to get in touch with us if we can help with anything else and we will be happy to assist.

Best wishes,
Pro Plates

Rated 1 out of 5 stars

I ordered an Olympic bar and weight set…

I ordered an Olympic bar and weight set and only received half my order, still waiting on my Olympic bar!!! It’s been months now at this stage and I’m getting the same response each time

July 14, 2021
Pro Plates logo

Reply from Pro Plates

Hi Jack,

thank you for taking time to share your feedback.

Firstly, I must apologise for the delayed delivery of your bar and for any inconvenience this has caused.

However, we have only received two emails from yourself, both of which were replied to with all relevant tracking information for your reference as you had requested. The first message was replied to within 2 hours, and the most recent email was received on Sunday late afternoon and was replied to on Tuesday at 11:06am from my colleague, Sophie.

Sophie had advised you of your tracking information and sent a direct link to this for your convenience. From this, you can see that this was collected from our warehouse by UPS on the 3rd of June 2021.

Sophie had also advised you of the heavy delays due to Brexit and the new processes which are now required upon clearing customs for imports into Ireland from England. This is effecting many companies' shipments around the world and is unfortunately out of our control.

Please know that I have sent an email to our account manager at UPS to investigate this further for you and will be in touch with any further updates once received.

Again, we apologise for any inconvenience caused by this and do hope you are reassured that we are doing all we possibly can to help you receive your bar as soon as possible.

Please do not hesitate to contact our team if you have any further concerns or questions and we will get back to you as soon as possible.

Many thanks,
Aleisha

Rated 5 out of 5 stars

By far the best company I have ever had…

By far the best company I have ever had service from! They were absolutely amazing from start to finish! I was very specific with what I needed for my home gym and literally every question I asked they came straight back with a yes! And sorted everything for me straight away! Thank you so much for my beloved power rack and my weights, they are amazing quality! I wouldn’t shop anywhere else and their bespoke options are just out of this world! So different and like no other gym equipment brand.

June 24, 2021
Unprompted review
Rated 3 out of 5 stars

This is as fair and honest as i can be

Proplates asked me to review my purchases on here. I emailed them this first as it was fair they had the chance to respond, that was 2 weeks ago, so here is my review as I still have not received a response.

I brought the adjustable dumbbells set-
COPIED DIRECT FROM WEBSITE
This package includes the following:
8 x 5kg Plates
4 x 2.5kg Plates
2 x Olympic Dumbbell Bars (7.5kg each)
Total weight: 50kg Plates

The handles themselves weighed exactly 7kgs each! not 7.5kg as advertised, And considering you guys are charging around £6 a kilo, where has that gone, and how many others are you doing this to?

The handles have already begun oxidizing, which is crazy as I've only had them a few weeks none of the other bars I own has, which I've owned for much longer.

The second order of 1.25kgs plates arrived pretty chipped up as they were able to slide around in the box.

I have weighted the plates themselves and they are all very accurate which is why I'm happy to score a solid 3 out of 5.

June 24, 2021
Unprompted review
Rated 4 out of 5 stars

Great quality and the plates can be…

Great quality and the plates can be designed to meet your personal taste which is really unique! Had to wait slightly longer for my order to arrive but understandable as the gyms were closed and I’d assume they’d be busier during the pandemic. But really pleased with the final result, and would highly recommend Proplates!

June 10, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing product and amazing service

Amazing product and amazing service. They are not a scam as someone put! Ive been to the warehouse where they are made and i can assure everyone it is really there and they are really busy completing thousands of orders.
I bought the power cage 127.5 kg set, powder coated and with an additional plate rack. I dont live locally but i chose to collect in person (it all fit in a hatch back) and was blown away by how helpful everyone was...even knowing my name as they were expecting me!
Cannot rate this company enough. At a time when everyone producing gym equipment is going crazy ripping everyone off, proplates are selling great value equipment that is of a great quality.
Highly recommend and worth the trip to collect in person.

June 10, 2021
Unprompted review
Rated 3 out of 5 stars

No bar delivered with weights set

Ordered a barbell set. Weights have arrived and look great. I had them coloured red. But no Olympic bar. Weights are pretty useless without a bar. My son in law had a set delivered 4 days before me again no bar. Now I have come on here and I am seeing others are having the same issue. Not the service I expected

June 6, 2021
Unprompted review
Pro Plates logo

Reply from Pro Plates

Hi Sue,

Thanks for your feedback.

We do ship bars separately and this is advised in your order and shipping confirmation email. We apologise if this was missed.

I have looked into the tracking of the bar for you and can see this was delivered on the 6th June, 13:10 - around the same day that this review was posted.

If you believe this to be incorrect and you are yet to receive the bar, please contact our team and they will follow this up with the courier where they can send over GPS location where the bar was delivered to for further investigation.

If you have received the bar, an updated review of the products and service given this information would be greatly appreciated.

Thanks again and please do not hesitate to contact us if you have any further questions or concerns.

Rated 5 out of 5 stars

I ordered 300kg of calibrated plates

I ordered 300kg of calibrated plates, from Pro Plates to go alongside my olympic bumper plates. What can I say........ From start to finish the process was so easy. Messages from the staff and Aleisha, the CEO of the company were answered promptly and nothing was too much trouble to answer any queries you may have. In regards to the quality of the product, the pro calibrated plates are astounding. A little geeky I realise, but they are beautiful to look at. all colour coded to your own wishes before delivery. I would highly recommend this company and the products they produce. A big thank you from Jamie, to all the Pro Plate team. X

June 3, 2021
Unprompted review
Rated 1 out of 5 stars

Rediculouse delivery time, poor quality finish.

Was told it would take 14 days for delivery for my order because it was customised, then that it would take 20 days. Ended up being delivered 79 days after originally ordered. The. I had to take them back because the logo on the plates could be scratched off with a fingernail. They said it was a problem with the colour plate I had ordered and would need to be a different colour. Finally got those 1 week later but the plates aren't smooth on the inside so have scratched the powder coating off the bar, and the logo started coming off after about 2 weeks anyway. Deffinately avoid.

May 23, 2021
Rated 5 out of 5 stars

Great service considering current demand for weights

I ordered Proplates as I wanted a specific colour to match my equipment. I knew there was going to be a delay, who doesn't, with Covid, it's understandable... I think I waited just over 3 weeks, I'd accepted I'd have to wait much longer to be honest. They arrived this morning - very pleased with the colours and the look... They are a great addition to my "set". I will definitely use them again in the future.

May 14, 2021
Unprompted review
Rated 2 out of 5 stars

Delivered 8 weeks later

I placed an order on the 22nd March (7weeks ago) and I'm still awaiting delivery. The lead time for delivery given on the website at the time of order was 3-4weeks and I'm now going on double that. I've emailed 3 times asking for updates with the latest blaming the outsourced powder coating service. Like the previous review I am also starting to wonder if I have been scammed.
A week on from my previous email asking for a delivery date and I've received the exact same generic response word for word from Sheridan blaming the outsourced powder coating service. The customer service is a joke.

Update
Order has finally arrived (definitely not a scam) and although not assembled yet the items look quality as expected. However the additional items are missing from my order such as the attachment package, pulley system and squat ramps. I have emailed requesting information as to whether it is arriving in 2 deliveries or if they have been missed altogether. It is a shame if they have been forgotten given the issues so far but will wait for a response.

May 10, 2021
Unprompted review
Rated 4 out of 5 stars

Items Missing

Extremely slow to deliver, even though plate availability was the only reason I chose them. When they event did deliver, half of the weight plates were missing and "forgotten when packing". Amateur

UPDATE:
This review was written before seeing an email confirming the items were reshipped. Havent arrived yet as I'm expecting a long delivery time again but the matter was dealt with in a friendly and efficient manner.

Thanks

April 29, 2021
Unprompted review
Pro Plates logo

Reply from Pro Plates

Hi Richard,

We apologise for any inconvenience caused by this. However, this was a genuine human error.

We advise of a 3-4 week lead time for products and your order was placed on the 4th April and shipped on the 14th April. This is well within our lead time.

Once the processing error was brought to our attention, the missing items were shipped the following day.

Once again, we apologise for any inconvenience caused and do feel free to contact us if you have any other queries.

Rated 5 out of 5 stars

Customised set of weights and bar 77.5kg

Orders a 77.5kg set of weights and bar. I asked for them to be custom colours after placing the order. I got a quick response back from customer services about me wanting to change the order. Good communication back and to allowed me to alter my order and get my weight plates with a customised powder coating.

When I checked with them about the delivery time I was told that they had been busy and it may take another week. I was happy with that as it states on their website that there may be delays. To my surprise the next day I was sent delivery information and the plates arrived later that day and the bar a few days later as it was sent separately to protect it.

I am so happy with the customised camo pattern. It exceeded my expectations. Love the weights set and would definitely recommend Proplates to any one considering buying from them. They have a great quality product and excellent customer service too.

April 27, 2021
Unprompted review

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