Cannot fault this company, product or customer service. Ordered flooring and it initially came the same day! Then needed to order another box as we were short (my error) and they were so good they mov... See more
Company replied
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Review summary
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What people talk about most
Based on these reviews
Haven't put down my flooring yet but customer service has been great. Free samples arrive quickly, made a purchase shortly after, delivery time is usually 3 days I got my order the very next day from... See more
Company replied
Protek was recommended by my son who has done his living room,hallway and kitchen dining room in herringbone. The quality is first class, from ordering to delivery was a quick three days. I'm a diy e... See more
Company replied
Pro Tek Flooring LTD provided an outstanding experience from start to finish (order #36210). Their communication was timely and professional throughout, and the samples were delivered impressively pr... See more
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Company details
Written by the company
At Pro-Tek™, we’re committed to supplying premium luxury vinyl flooring at competitive prices. We have developed a range of state-of-the-art LVT options that enhance every room they adorn. Through meticulous research and development, we have created innovative flooring options that strike the perfect balance between aesthetic appeal and functionality.We offer a wide range of flooring in both WPC and SPC aswell as our incredible Tek- Core range. In herringbone , Plank and tile designs we will have a flooring option for you. Our flooring is fully waterproof and suitable for all areas of the home as well as your commercial space , We offer 20 year to lifetime residentail guarantees across the range aswell as a 30 year commercial We’re on a mission to make high-quality engineered vinyl flooring that people can rely on. That’s why a great deal of what we do involves research, development and testing. We’re determined to ensure our products are the best in the industry, which is why we’re always looking for ways to improve and innovate. This unwavering commitment to excellence is one of the reasons why we won The National Flooring Innovation Awards in 2018 and 2019
Contact info
Unit 3 Redlands Moorhouse , TN16 2ET , Kent , United Kingdom
- 020 3917 5550
- info@protekflooring.co.uk
- pro-tek-flooring.com
4.7
Excellent
273 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Pro Tek Flooring LTD
Hi Mr Mitchell
Thank you for the 5*
I will pass on the review to our sales team to let them know how happy you were with the service
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Reply from Pro Tek Flooring LTD
Hi James
Thank you for the review
I will be sure to pass your message onto the team and appreciate you taking the time to leave us a 5* Review
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
great to have a sample so I could be…
great to have a sample so I could be certain what Iv e buy. Good quality too.
October 18, 2024
Reply from Pro Tek Flooring LTD
Hi Duncan
Thank you for the 5* review
Marcus Kallmeier
Director
Pro Tek Flooring LTD
I ordered a sample of LVF which arrived…
I ordered a sample of LVF which arrived quickly and thought it appeared very good quality and was in the process of ordering 10 sq metres when I saw that the delivery charge was £54 which I consider excessive, I then added 2 threshhold strips which weigh very little onto the order and the carriage charge shot up to £74 however thr following day Marcus contacted me to say that the increased price was an error and offered me a reduced carriage charge in compensation, unfortunately I had purchased locally by this time but would have no hesitation of using Protek for any flooring needs in the future and highly recommend them.
October 28, 2024
Reply from Pro Tek Flooring LTD
Hi Tony
Hope you are well
Thank you for amending the review and taking the time to do so we do appreciate it
We pride ourselves on excellent customer service and offering the personal touch that we with the team here
Please dont hestitate to contact me if you need any advice and for other projects in the future
Thank you
Director
Marcus Kallmeier
Pro Tek Flooring LTD
Pro
Reply from Pro Tek Flooring LTD
Hi James
Thank you for the great review :)
Marcus
Director
Pro Tek Flooring LTD
Replacement samples being sent after originals not arriving
5 days after my order for samples and still no sign of them. 4 of them are working days. Hopefully will arrive on Monday (which will be a full 7 days since the order).
Update 21.10.2024
After being contacted by the company quickly some replacement samples are being sent. Fair play to the quick and positive response. Thanks.
October 14, 2024
Reply from Pro Tek Flooring LTD
Edited 21/10/24 - 14:24
Hi Greg
Thank you for taking the time to amend the review
Please email me direct if you need any assistance once the samples arrive with you
Thanks again
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Hi Greg
We are very sorry to hear this.
All our samples are send either the same day they come in or the day after royal mail first class.
I can confirm that we did recieve your request and it left us on October 15th so should have been with you by the 16th / 17th
Sometimes if the Parcel is too large they may leave a card for you.
We do have a note on the mailer that goes out regarding reviews that if there is an issue with not recieving samples to contact us directly first prior to leaving a negative review as we of course want you to see them and will do our best to get this resolved for you
As you can see from the numerous other 5 * reviews there are many of them regarding to how good sized the sampels were and fast they arrived so this is and unfortuante situation
I have arranged for a second set of samples to leave us today and they will be on a signed for service to ensure you get them
We would really appreicate once you recieve them to take the time to amend the review and hope that the service ongoing is better for you
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Herringbone lvt click flooring editions Sandringham rock
Bought this for my daughter,after looking about at a well known north east England supplier and come in a bit pricey, decided to have a look on the internet and found these people,the flooring is on par with the one we looked at and cheaper,the joiner that put it down says that its a very good quality lvt and easy to install which was herringbone,give them a go you will not be disappointed
October 15, 2024
Unprompted review
Reply from Pro Tek Flooring LTD
Hi
Thank you so much for the review , we pride ourselves on offering a high end product at affordable prices.
Thank you for taking the time to do this as each and every review helps us progress.
If you could email me your order number so i can email you directly i would love to be able to get some photos of the Sandringham you have laid
Thanks again
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Quality flooring and quality service
I ordered a sample which was delivered verg quickly. I then placed an order which was also delivered very quickly. The quality of the flooring was very good and easy to install
August 23, 2024
Reply from Pro Tek Flooring LTD
Hi Thomas
Thank you for the 5* , You have selected a great colour in Lyme Oak and we would love to see the finished job
Thank you
Marcus
Pro Tek Flooring LTD
Reply from Pro Tek Flooring LTD
Hi Sasha
Thank you for the 5 *
Marcus
Pro Tek Flooring LTD
Excellent Service & Great Product
Excellent Service & Really Happy with the product purchased & have been recommended to others
October 1, 2024
Reply from Pro Tek Flooring LTD
Hi Steve
Hope you are well
Thank you for leaving the time to leave us such a good review and that you have reccomended our product to others
We would love to showcase your finished product , if you are happy to can you please email any photos you have to marcus@protekflooring.co.uk
Thank You
Marcus
Pro Tek Flooring LTD
Good Quality with an Affordable Price
The website is easy to browse. I ordered three samples and they arrived in two days.
The samples looks great and of a good quality with an affordable price compared to the same specifications in other websites.
I will definitely place the order when the colour I liked is back to stock.
October 7, 2024
Reply from Pro Tek Flooring LTD
Hi Amel
Thank you very much for the 5*
We do aim to be extremely competitive in terms of price whilst offering the best quality products available
If you would like to email me on marcus@protekflooring.co.uk we can arrange for the product to be put on back order for you
Thank you
Marcus
Pro Tek Flooring LTD
Reply from Pro Tek Flooring LTD
Thank you for the 5*
Marcus
Pro Tek Flooring LTD
Decent service, but delivery pricey...!
Products are good and service pretty punctual and efficient, but a bit disappointed by the £54 delivery for two parcels, albeit they were heavy.
October 3, 2024
Reply from Pro Tek Flooring LTD
Hi David
Thank you very much for choosing Pro Tek and we are really glad that you are happy with the service.
We do understand that you are not completely happy with the delivery charge and we wish that we did not have to charge this
On our deliveries we charge only what we are charged by the courier and unfortuantely we have had a number of price increases from them
We do offer the delivery free when it is over £500 pre vat to help with this
We do take all your feedback on board and appreciate you takeing the time to leave us a good review
Thank you
Marcus
Pro Tek Flooring LTD
Great samples will be buying
Great samples will be buying. Looks good quality. 5 free samples free of charge with no post and package.
September 30, 2024
Reply from Pro Tek Flooring LTD
Hi Paul
Glad to know you are happy , please do not hesitate to let us know if you need any help when coming to the ordering process !
Thank you
Marcus
Pro Tek Flooring LTD
The samples came quickly and I liked…
The samples came quickly and I liked them but they did not say they were from pro tek on the back of each along with the description so it took me a while to work out as I had a number of samples. I’m not sure whether to go with you as you don’t take AMerican Express.
September 20, 2024
Reply from Pro Tek Flooring LTD
Hi Philippa
Thank you for the Review , We take all feedback on board , we do actually have the Pro Tek Logo on the outside of all the boxes along with a copy your invoice in the parcel.
We do take your feedback on board and will look to add a little extra to the back of the samples
We are very sorry that we do not take Amex as a form of payment however we do accept all other major cards and have the option of BACS (Direct Bank transfer)
Thank you
Marcus
Pro Tek Flooring LTD
Recommended
Excellent communication, the flooring arrived in perfect shape and really well packaged.
Would happily recommend.
September 17, 2024
Reply from Pro Tek Flooring LTD
Hi Jay
Thank you for the 5*
We think you have made a great choice going for the Oatlands Coffee!
We would love to see the finished result and show case it on our website when you are finished , If you are happy to please send us a DM on instagram
Thank you again
Marcus
Pro Tek Flooring LTD
Fab service
Fab service. Ordered some samples and they were received within a couple of days at no cost to me. Fab service and good quality flooring samples. Thank you.
September 6, 2024
Reply from Pro Tek Flooring LTD
Hi Jo
We are really glad you are happy with the service and i hope that the samples are exactly what you were looking for
Please give us a call if you need any advice or info :)
Thank you
Marcus
Pro Tek Flooring LTD
Very quick response and free delivery…
Very quick response and free delivery on the samples I was interested in.
September 18, 2024
Reply from Pro Tek Flooring LTD
Hi Francis
Thank you for the 5*
Please let us know if you need any advice on any of the samples you have selected
Marcus
Pro Tek Flooring LTD
Very happy with company and quality of…
Very happy with company and quality of flooring. Definitely recommend to anyone. The fact that the boards are all attached with the foam backing makes it easier for the installer.
September 4, 2024
Reply from Pro Tek Flooring LTD
Hi Kevin
Thank you for the 5*
We agree it does make it easier , all you need is a solid flat firm and stable floor and our produce can be laid straight down!
We hope you are really happy with the Lyme Oak
Thank you
Marcus
Pro Tek Flooring LTD
Flooring delivered on time with…
Flooring delivered on time with excellent communication throughout the process. The quality of the flooring is better than I expected for the price.
September 9, 2024
Reply from Pro Tek Flooring LTD
Hi Sarah
Thank you for leaving us a great review
We pride ourselves on offering a luxury product at affordable prices
I will let the team know that you were happy with the service
Thank you
Marcus
Pro Tek Flooring LTD
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