Cannot fault this company, product or customer service. Ordered flooring and it initially came the same day! Then needed to order another box as we were short (my error) and they were so good they mov... See more
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Review summary
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Based on these reviews
Haven't put down my flooring yet but customer service has been great. Free samples arrive quickly, made a purchase shortly after, delivery time is usually 3 days I got my order the very next day from... See more
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Protek was recommended by my son who has done his living room,hallway and kitchen dining room in herringbone. The quality is first class, from ordering to delivery was a quick three days. I'm a diy e... See more
Company replied
Pro Tek Flooring LTD provided an outstanding experience from start to finish (order #36210). Their communication was timely and professional throughout, and the samples were delivered impressively pr... See more
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Company details
Written by the company
At Pro-Tek™, we’re committed to supplying premium luxury vinyl flooring at competitive prices. We have developed a range of state-of-the-art LVT options that enhance every room they adorn. Through meticulous research and development, we have created innovative flooring options that strike the perfect balance between aesthetic appeal and functionality.We offer a wide range of flooring in both WPC and SPC aswell as our incredible Tek- Core range. In herringbone , Plank and tile designs we will have a flooring option for you. Our flooring is fully waterproof and suitable for all areas of the home as well as your commercial space , We offer 20 year to lifetime residentail guarantees across the range aswell as a 30 year commercial We’re on a mission to make high-quality engineered vinyl flooring that people can rely on. That’s why a great deal of what we do involves research, development and testing. We’re determined to ensure our products are the best in the industry, which is why we’re always looking for ways to improve and innovate. This unwavering commitment to excellence is one of the reasons why we won The National Flooring Innovation Awards in 2018 and 2019
Contact info
Unit 3 Redlands Moorhouse , TN16 2ET , Kent , United Kingdom
- 020 3917 5550
- info@protekflooring.co.uk
- pro-tek-flooring.com
4.7
Excellent
273 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Pro Tek Flooring LTD
Hi Jomon
Thank you for the 5*
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Great Service and Product!
We have just bought a new property and wanted Herringbone floor throughout the downstairs. We used Protek on a recommendation, and the product and service have been amazing! The product is great quality with a lovely finish, and seems to be alot warmer than traditional LVT/Laminate.
Marcus was great and gave us loads of recommendations before we selected the samples. Highly recommend Protek!
December 13, 2024
Unprompted review
Reply from Pro Tek Flooring LTD
Hi Dan
Thank you for taking the time to leave us a great review
We are really happy that we could guide you in the right direction and think you have madea great chooice going for the herringbone from the pictures i have seen !
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Samples arrived quickly.
December 12, 2024
Reply from Pro Tek Flooring LTD
Hi Gerard
Thank you for the 5*
Our orders arrive just as quickly ! :)
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Super fast sample and follow up help
December 2, 2024
Reply from Pro Tek Flooring LTD
Hi David
Thank you for taking the time the post a review it is greatly appreciated and we were glad we could help you
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Very fast delivery of samples.
December 10, 2024
Reply from Pro Tek Flooring LTD
Hi Tim
Thank you for the 5*
Please let me know if you need any assistance when placing your order
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Great customer service
Received our order in 2days.
Well wrapped up.
Not the easiest to lay, as I picked herringbone but delighted with the end result. Gd quality flooring. Would definitely recommend this company.
November 18, 2024
Reply from Pro Tek Flooring LTD
Hi Margaret
Thank you for the review , im glad everything went smoothly for you and the pallet arrived in good condition
You have picked one of the trickier floors to lay in the herringbone but the end result when laid is 100% worth the extra work
We would love to see the finished product , if you are happy to share some images to info@protekflooring.co.uk we can share them across our socials
Thank you again for your order
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Samples arrived very quickly
December 3, 2024
Reply from Pro Tek Flooring LTD
Hi Anthony
Thank you for the 5*
Please let us know if you need any assistance placing your order
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Ordered samples online and they came…
Ordered samples online and they came within 2 working days. Really helped us as we had a small window of time to make a decision. I ended up buying via a reseller, and the Protek Classic Richmond Oak is a great neutral colour that can be matched with both cool and warm tones. This is the second time I have chosen this brand over other options, and I will always recommend it.
December 2, 2024
Reply from Pro Tek Flooring LTD
Hi Anna
What a great review ! thank you so much
You are completely right the richmond is the perfect tone to go with so many different style options
We are really glad you decided to use Pro Tek again and hope to have many more orders from you in the future
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Better than real Wood 100% - Pro-Tek Luxury Click…
We just had the Pro-Tek Luxury Click Vinyl Excel Classic Camden Chino fitted and its amazing, the best product out there. If you did a wood floor to LVT test you would never guess the right one. Even the fitter said its the only LVT he would every have and is going to purchase it for his own house.
December 2, 2024
Reply from Pro Tek Flooring LTD
Hi Aston
This is great news and such a fantastic review
We know that once a fitter tries and used Pro Tek they will come back again and again for future orders
The grain texture and feel of the Click vinyl we offer means that once down you wouldnt even be able to tell that it is a vinyl
Plus the extra benefits of it being completley waterproof and minimal sub floor prep makes is the go to product
Again we are really happy to know you love your purchase and look forward to your fitter ordering in the future
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Quick delivery amazing service and product
Quick delivery! Amazing product as always and the team were supper efficient with getting my order processed and delivered! Would definitely recommend and I went with the “Longleat ash”
November 22, 2024
Reply from Pro Tek Flooring LTD
Hi Sai
Thank you for taking the time to leave us a review !
I am really glad the whole process went really well for you and we think you have made a great choice in the longleat ash
Please send me through some images if you are happy to for us to share on socials and the website once you have finished
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Arrived as soon as the bad weather had…
Arrived as soon as the bad weather had cleared.
November 18, 2024
Reply from Pro Tek Flooring LTD
Hi Richard
Thank you for the 5*
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Good quality luxury vinyl this is the…
Good quality luxury vinyl this is the second time I'm going to buy it. However, I can see on the sample that the thickness of the backing has been reduced from 1.5 to aprox 1 mm, compared to the floor I bought over a year ago. This is a drop in the quality of the product probably to be able to maintain the price. This is the top notch of the protek range and people buying it are looking for quality, at least personally I rather pay a few more pounds and get the same as before.
November 22, 2024
Reply from Pro Tek Flooring LTD
Hi Francesco
Thank you for the review , The product that you have now bought is actually a superior product to the one you originally purchased.
This is our new Tek - Core range , this offers you the comfort of the WPC range that you previously ordered along with the strength and durability of the SPC flooring
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Very good communication throughout
Very good communication throughout. Extremely pleased with the flooring. Amazing quality at a very reasonable price. Would recommend this company to anyone
November 18, 2024
Reply from Pro Tek Flooring LTD
Hi Alison
Thank you for the review , it is great coming in to see another great review from another happy customer
We pride ourselves on offering a personal level of service all the way through while maintaining great price on a quality product.
Thank you for recommending us and if you ever need anything else in the future do not hesitate to contact us
Thank you again for your order
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Great flooring and customer service was…
Great flooring and customer service was outstanding and really responsive.
We have had so many compliments on our flooring. It's easy to install once you get into the swing of it.
Maybe would advise to watch general videos on Youtube/ Tiktok for installing the Herringbone pattern before starting as there isn't step by step instructions to installing Herringbone pattern - this would be helpful for beginners/DIYers.
I would also order more than the recommended 10% as we had to order an additional 5 boxes.
BUT if it's a quality company with great customer service & amazing products - ProTek is the one to go for!
October 9, 2024
Reply from Pro Tek Flooring LTD
Hi Reece and Jade
Firstly it was a great choice going for the Woburn Sand , this is such a popular colour to due how versatile it is and im really glad so many other people are taking note
In terms of the additional you are completely right , we do always advise that if fitting a herringbone flooring between 12-15% wastage should be applied to the order for wastage / offcuts
Your notes regarding the company and the service really go a long way and i have showed this review to the sales team , I will look to take your feedback on board regarding installation videos
If you need any assistance with another order or any general queries in the future please do not hesitate to contact myself or the sales team directly
Thank you again
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Fantastic product
Fantastic product ! Received two days before expected - and we are in the highlands of Scotland . Would really recommend this company the customer service was fantastic .
November 18, 2024
Reply from Pro Tek Flooring LTD
Hi Laura
Im so glad you are really happy overall , I will be sure to pass on your kind words regarding the service to the sales team
In terms of delivery we always aim to get to you within the 72 time frame and im really glad that everything went so smoothly
Thank you again for your order
Marcus Kallmeier
Director
Pro Tek Flooring LTD
good delivery service
November 14, 2024
Reply from Pro Tek Flooring LTD
Hi Stephen
Thank you for the feed back on delivery
I will be sure to pass the message on !
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Very professional service
Very helpful and friendly conversation on the phone .
My order was dealt with swiftly and the items were delivered within 48 hours.
November 12, 2024
Reply from Pro Tek Flooring LTD
Hi Darren
We are really glad we could be of assistance and made your order process as straightforward as possible.
We aim to have all deliveries completed within 72 hours at the most so i am glad everything came together for you.
Thank you
Marcus Kallmeier
Pro Tek Flooring LTD
Great flooring and customer service
October 30, 2024
Reply from Pro Tek Flooring LTD
Hi Farina
Thank you for the review , we are really happy to loved both the flooring and service
We really appreciate it
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Reply from Pro Tek Flooring LTD
Hi Manuel
Thank you for the 5*
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Poor quality product
Poor connection on click system uneven joints and brittle joints poor quality product .
October 25, 2024
Reply from Pro Tek Flooring LTD
Hi Leslie
Hope you are well
We are sorry to hear that you were not completely satisfied with the product and i have tried to call you this morning and will send you an email as we would love to understand a bit more the issues that you were facing when fitting out product
As you can see from the other numerous reviews we have had on the SPC editions tiles collection there is mention of the ease of cutting and installation as well as the strength of the product itself
Our product is designed with a Unilic fitting system to ensure the fitting is a simple process and there should be no reason during the fitting period for the joints to be breaking
If possible i would love to have a chat over the phone or email to discuss
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
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