Pro Breeze Reviews 2,896

I had a problem with a faulty dehumidifier. I used it regularly and very often. It broke down after 2 years of extensive use, so I contacted the support team. They replied quickly and were very cooperative.

They offered me an exchange for the faulty product or a complete refund. A few dazs later I got a full refund. After two whole years! I'm surprised by their goodwill. Would recommend!

It took a little to get response but afterwards was absolutely great!

Although I had product breakdowns, ProBreeze took care of me and solved the situation. That means everything.

I had the 20L dehumidifier for about two years. It got used everyday, and we loved it. Then it stopped working. Lucky for me, I got the extended warranty. Therefore, I got in touch with Pro Breeze, and within a week, a new one was delivered. Great service!

Excellent product and very good customer service. Thank you.

Excellent customer service. I had an issue with my dehumidifier and they resolved it the same day. Thank you!

Very good customer support. The team offered me a super solution for my lost order in the transit. That's the best help I have received. Truly recommend !

After being a Probreeze customer for years, they seemed the obvious choice when purchasing my latest dehumidifier. I have to say, I am extremely disappointed and will seriously consider if I will use this company again in future.
I ordered my desiccant dehumidifier, to which the order was confirmed and shipped pretty quickly. The order was delivered by amazon the next day, and left on the doorstep outside. This isn't a huge problem at all, but the delivered item was not what I ordered. I tried to return this via my email order confirmation, to be taken around in circles with AI generated mumbo jumbo. After doing some searching, I managed to find a contact email address for Probreeze. I initially emailed them the same night, but never received a response. I allowed them 72 hours, as I appreciate they will be busy and it is coming ever closer to Christmas. I decided to send a follow up email, to which I have had no response 4 days later. I can't find a contact number anywhere, nobody has contacted me, or responded to either of my emails. I am trying to be reasonable and remain professional in dealing with the situation, but I do not take kindly to being ignored. I can appreciate mistakes happen, picking errors, delays etc, and that I have no problem with as human error is inevitable. What I cannot abide is being blatantly ignored. If I am continuously ignored, then this will become a problem. I deal with trading standards and the consumer rights act in a professional manner daily, so I am fully aware of what can be done in this scenario. Please Probreeze, just drop the AI rubbish, employ people to give excellent customer service, and retain a valuable customer base, who will strongly recommend you and create organic growth. Hiding behind AI to pretend it decreases waiting times and customer satisfaction is simply plain rubbish. It is to cut 1, 2, 3 customer service roles. One very happy Probreeze customer, has become quite the opposite.

I had an issue with the product I purchased, it was quickly and professionally resolved without issue. I’d recommend this company and the 10l dehumidifier that I bought. Delivery was also quick.

Great service, fast communication and a more than satisfied customer.

I bought a dehumidifier just over a year ago. Took it out for the winter & it had a fault which couldn't be repaired.
I contacted Pro breeze & even though it was just out of warranty they kindly replaced it for me free of charge !

Thankyou Angelica for your great communication & assistance during this process !

Fantastic customer support and the response was quick also. Very helpful with my request Thankyou Myra

I purchased a Pro Breeze heater a year ago, but it recently stopped working. I contacted Pro Breeze, and they promptly sent me a replacement. Thank you, Angelica, for your assistance.

We've had our small dehumidifier a couple of years. Recently I must've been careless with the lead because one of the prongs on the plug has broken off. I emailed to see if I could buy another, only to be told (by AI assistant) that they don't have another spares?? So, what do I do? I'm reluctant to buy from ebay in case the leads on there aren't genuine/safe, so presumably I need to throw the whole thing out?

Have a Dehumidifier that is perfect for my circumstances that packed up and although the company has no phone line that I could find to get in touch all correspondence was done by email. Replies at times took a few days to get answered but I was told by them they were busier than usual, hence longer to get in touch, which I appreciated, a honest answer, a apology and in good faith, without them wanting my faulty unit back to see if it could be repaired, just pictures of the serial plate, with out hesitation sent me a new Dehumidifier, and on this basis I would regard all their ladies who answer your requests can be trusted to give best customer service that they can, even if you do not get a reply as quick as you would like at times. Would certainly buy from this company again and as I said, their staff try to be as polite and helpful as they can when you need them most, we done pro Breeze from John Whitaker.

Really quick and helpful response from customer service. Our dehumidifier stopped turning on and they replaced it with limited questions asked even though it was out of warranty, would definitely reccomend and Purchase products from Pro Breeze again

Very fast when it comes to solving an error with your order and very kind when answering you

I bought a dehumidifier from ProBreeze as a gift for someone who I later found out didn’t need one. So I returned it and got in contact with someone from the team, who helped me. Return was very straightforward and got a full refund. Just make sure to read the return policy. You pay for return yourself, but was £6.

Brought a dehumidifier from them that worked amazingly. Customer service was amazing and they sent me a new one as soon as they could. Amazing service and products!

Extremely helpful, quick, and responsive support from Probreeze, and fully resolved the problem. I recommend Probreeze products and their customer support.